- HEP Plumbing
- Tankless Water Heater Install

Tankless Water Heater Install
Tankless Water Heater Install | Plumbing | Pigeon Forge
Imagine stepping out of the chill of a Smoky Mountain morning and into a shower that never runs cold. HEP’s licensed plumbers make that everyday luxury possible with precision tankless water-heater installations tailored for Pigeon Forge homes and cabins. We size the unit to your family’s exact hot-water demands, route new venting and gas or electric lines as needed, and haul away the bulky old tank—all in one hassle-free visit. The result is endless hot water, up to 40 % energy savings, and several extra square feet of storage space where your old tank used to sit.
From the first call to the final system check, you’ll feel the difference a true local team provides. We’re on call 24/7, familiar with mountain-area building codes, and backed by the HEP satisfaction guarantee that’s kept your neighbors loyal for over 20 years. Ready to upgrade? Let us deliver a cleaner, greener, and infinitely hotter future to your Pigeon Forge property today.
What our customers say
The Rise of Tankless Water Heaters in Pigeon Forge
Pigeon Forge homeowners have steadily shifted from traditional storage‐tank water heaters to sleek, on-demand units that deliver hot water only when it is needed. The move toward tankless technology reflects a broader desire for higher energy efficiency, space savings, and greater reliability. HEP has positioned itself at the forefront of this local trend by dedicating a specialized plumbing team to tankless water heater installs that address the mountain climate, fluctuating seasonal occupancy, and unique home styles found throughout Sevier County.
Why Pigeon Forge Homes Benefit from Tankless Technology
Space can be scarce in cabins, vacation rentals, and older residences
In many Pigeon Forge properties, square footage is optimized for guest comfort, leaving minimal utility space. A bulky tank can consume an entire closet, whereas a tankless unit mounts compactly on a wall and frees up valuable storage.
Energy costs can fluctuate with seasonal occupancy
Vacation rentals may experience peak usage during holidays and lower demand in off-seasons. Tankless water heaters heat water only as required, preventing standby heat losses that occur in conventional tanks sitting half-full for weeks.
Mineral content in local water requires durable components
Calcium and magnesium in regional water can shorten the life of storage tanks. Tankless systems feature advanced heat exchangers and self-flushing functions engineered to handle mineral accumulation more efficiently.
High hot-water demand for multiple bathrooms
Cabins outfitted for large groups often juggle simultaneous showers, dishwashers, and laundry cycles. Properly sized tankless units deliver an endless hot‐water supply without risk of an icy surprise halfway through the morning routine.
HEP’s Specialized Approach to Tankless Water Heater Installation
HEP combines local knowledge with comprehensive plumbing expertise to ensure every installation seamlessly integrates into each property’s existing infrastructure. The team follows a systematic process that covers evaluation, sizing, installation, and post-install optimization.
Detailed Home Assessment
Before any equipment selection, HEP’s certified plumbers perform an on-site audit that covers:
- Incoming gas line or electrical service capacity
- Water hardness and flow rate
- Fixture count and peak simultaneous usage scenarios
- Venting possibilities in attics, crawl spaces, or exterior walls
- Freeze protection requirements for mountain elevations
This assessment yields a performance profile that determines whether a single whole-house unit or a cascading multi-unit system is required.
Accurate System Sizing
Tankless water heaters are rated by gallons per minute (GPM) rather than storage volume. HEP carefully calculates:
- Total GPM demand at peak use
- Desired temperature rise from incoming groundwater temperature
- Seasonal fluctuations in water temperature that can drop below 45°F in winter
By factoring these variables, the plumber selects a model with adequate BTU output or kilowatt capacity to maintain consistent hot-water delivery year-round.
Gas vs. Electric Tankless Units
Although propane and natural gas models dominate rural areas, some Pigeon Forge homes rely on electric service. HEP provides guidance on:
- Venting considerations for gas units, including stainless-steel vent kits or concentric PVC venting
- Required amperage upgrades for electric units, which can demand 120–150 amps of dedicated capacity
- Potential utility cost differences based on local rates
- Availability of nearby fuel sources and safety protocols for propane storage
Seamless Integration With Existing Plumbing
Once the equipment is chosen, HEP tackles the mechanical work:
- Hangers and brackets are secured to load-bearing studs, ensuring unit stability.
- Isolation valves and service ports are installed for easy future maintenance.
- Hard water is mitigated using in-line sediment filters or a dedicated whole-house water softener connection.
- Condensate drains for high-efficiency gas models are routed to approved household drains to prevent moisture accumulation.
- Electrical connections, whether for ignition or full heating load, adhere to local code requirements and incorporate surge protection.
Optimal Venting Design for Mountain Homes
Pigeon Forge properties frequently feature log or timber construction and sometimes lack direct exterior wall access in mechanical areas. HEP’s team resolves venting challenges by:
- Using concentric vents that both exhaust and intake through a single termination point, reducing exterior wall penetrations.
- Running vertical vents through rooflines while ensuring clearances from combustible materials.
- Adding vent terminations with integrated screens that deter wildlife intrusion without restricting airflow.
- Designing vent paths that minimize elbows and horizontal runs to maintain manufacturer‐specified pressure differentials.
Post-Installation Calibration
After water lines and energy sources are connected, HEP performs a startup checklist:
- Software settings are programmed for maximum temperature limits and recirculation timers if installed.
- Flow rates at each fixture are verified with a digital flow meter.
- Gas pressures are tested under load conditions using a manometer.
- In hard water areas, descaling cycles are scheduled, and customers receive a detailed maintenance calendar.
- Carbon monoxide levels around the vent termination are measured to ensure safe combustion.
Unique Challenges of Pigeon Forge Tankless Installs
Seasonal Vacation Rental Turnovers
Many mountain cabins operate on a rental schedule that changes weekly. Quick turnover heightens the need for:
- Fast recovery times so guests never experience lukewarm water
- Simple user interfaces with lockable temperature settings to prevent tampering
- Remote diagnostics options that allow property managers to troubleshoot from off-site locations
Freeze Protection at Higher Elevations
Cold snaps can catch homeowners off guard. HEP addresses freeze risk by:
- Installing units with built-in freeze protection down to ‑22°F when power is supplied
- Adding insulated pipe sleeves on exterior lines leading to outdoor faucets or hot tubs
- Routing condensate lines with heat tape to avoid ice blockages that could trigger pressure sensors
Incorporating Recirculation for Large Floor Plans
Expansive mountain cabins may develop long hot-water wait times. HEP offers:
- Dedicated recirculation pumps tied to tankless units for instantaneous hot water at far-flung fixtures
- Motion sensor or push-button activation to reduce energy consumption when no occupants are present
- Timer-based scheduling that aligns with typical morning and evening usage spikes
Balancing Aesthetics and Functionality in Rustic Décor
Log walls, exposed beams, and reclaimed wood finishes require careful planning so plumbing lines remain hidden while maintaining proper clearances. HEP:
- Routes gas and water lines through crawl spaces or framing cavities with minimal wall penetrations
- Uses color-matched vent terminations and trim kits to blend with natural wood exteriors
- Selects compact units that fit behind utility panels or in discrete mechanical closets
Advanced Features Available Through HEP
Modern tankless water heaters offer more than endless hot water. HEP helps homeowners unlock smart functionality that results in precision control and long-term savings.
Wi-Fi Connectivity and Monitoring
Many premium models integrate with mobile apps:
- Track energy consumption over time
- Receive maintenance alerts or diagnostic codes directly to smartphones
- Enable “vacation mode” to reduce standby power draw while away
Modulating Burners and Adaptive Heating
Unlike single-stage burners in tank heaters, modulating systems adjust flame intensity up to dozens of times per second:
- Provides consistent outlet temperatures even when flow rates change
- Lowers emissions by operating at the optimal BTU level
- Reduces wear on components by avoiding extreme on/off cycling
Integrated Scale Detection
Certain brands include sensors that detect mineral buildup in real time:
- Alerts homeowners when a descaling flush is required
- Adjusts heating profile to compensate for minor scale accumulation
- Extends heat exchanger lifespan in areas with moderately hard water
Environmental and Practical Advantages for Pigeon Forge Residents
Energy Savings and Lower Carbon Footprint
On-demand heating can cut energy usage by up to 34% compared with most traditional tanks. In a community bordering the Great Smoky Mountains National Park, lower energy consumption translates into fewer greenhouse gas emissions, aligning with local stewardship values.
Space Reclamation
Removing a 40- or 50-gallon tank liberates floor space for:
- Additional pantry storage
- A stacked washer/dryer in compact laundry rooms
- A utility sink or mudroom bench for outdoor gear
Reduced Risk of Water Damage
By eliminating a large storage vessel, homeowners sidestep catastrophic tank ruptures that can flood basements or crawl spaces. Internal leak detection on many tankless units can shut off water flow if a fault is detected.
Long-Term Investment
Tankless water heaters typically last 20+ years with proper maintenance, outpacing the 8- to 12-year average of conventional tanks. The longer lifecycle offers:
- Fewer full replacements over the lifespan of a property
- Better return on initial installation costs
- The potential for increased resale value thanks to high-efficiency upgrades
Maintenance Services Provided by HEP
Proper upkeep remains the key to long-lasting performance. HEP offers tailored maintenance plans so Pigeon Forge homeowners can achieve maximum unit longevity.
Annual Descaling and Flush
Even with built-in scale detection, mineral buildup eventually requires attention. HEP technicians:
- Connect pumps and hoses to the isolation valves
- Circulate vinegar or manufacturer-approved descaling solution through the heat exchanger
- Rinse the system with fresh water to remove residual cleaning agents
- Inspect the combustion chamber and fan assembly for soot or debris
Filter Replacement
Many tankless models contain:
- Inlet water screens that capture sediment
- Air intake filters that prevent lint and dust accumulation
HEP replaces or cleans these during scheduled visits, guaranteeing full airflow and water passage.
Vent and Combustion Checks
Proper exhaust function keeps indoor air safe. Technicians measure:
- Carbon monoxide levels at the vent outlet
- Negative pressure inside the combustion chamber
- Gasket integrity around vent collars
Firmware Updates
Smart tankless units occasionally release software updates to improve efficiency or add features. HEP connects to the manufacturer’s portal to install the latest firmware, ensuring optimal performance.
Key Factors Influencing Tankless Water Heater Selection
Selecting the ideal unit goes beyond basic hot‐water capacity. HEP guides homeowners through nuanced considerations relevant to the Pigeon Forge region.
Fuel Type Availability
- Properties with natural gas lines often favor gas models because of higher GPM output.
- Remote cabins may rely on propane, requiring an onsite tank and regulators.
- All-electric homes may choose multiple point-of-use electric units to spread load across circuits.
Elevation and Ambient Temperature
Mountain elevations can reduce natural gas BTU efficiency due to lower oxygen levels. HEP compensates by:
- Selecting high-altitude kits that recalibrate combustion ratios
- Adjusting fan speeds and vent lengths to maintain pressure
- Accounting for colder inlet temperatures when sizing
Desired Smart Features
Some homeowners prioritize app integration, while others want simplified analog controls. HEP suggests models that align with each user’s comfort level with technology.
Water Quality and Filtration
High mineral content can influence heat exchanger selection. Stainless steel exchangers handle moderate hardness, while copper-nickel options may suit extremely hard water paired with a softener.
Common Installation Scenarios Handled by HEP
Retrofits in Existing Single-Family Homes
When swapping out an aging tank, HEP often:
- Reuses existing combustion air intakes if they meet diameter requirements
- Adapts gas line diameters by upgrading to ¾-inch piping to sustain higher BTU flow
- Installs mounting backer boards for wall strength
New Construction Projects
Builders in developing cabin communities partner with HEP to:
- Embed vent chases in framing before drywall
- Pre-run recirculation loops in slabs or joists
- Incorporate smart home hubs with tankless communication modules
Multi-Cabin Compounds
Owners of clustered vacation rentals may standardize equipment across units. This allows:
- Streamlined maintenance schedules
- Simplified spare parts inventory
- Consistent guest experience across properties
Safety Protocols Followed by HEP Plumbers
HEP maintains rigorous safety standards throughout the installation process.
- Gas leak detection using calibrated combustible gas detectors
- Pressure testing water lines up to 150 PSI to confirm integrity
- Employing dielectric unions on copper to stainless connections, preventing galvanic corrosion
- Bonding and grounding per NEC requirements to eliminate stray voltage risks
- Installing seismic straps in areas susceptible to ground movement
Enhancing User Experience Through Thoughtful Add-Ons
Remote Controls and Wall Pads
Rather than adjusting temperatures on the unit, HEP places secondary controls in bathrooms or kitchens, keeping settings accessible without opening mechanical closets.
Mixing Valves
To maintain scald safety, thermostatic mixing valves blend hot water with cold lines, stabilizing outlet temperature for children and elderly occupants.
Dedicated Outdoor Showers and Hot Tubs
Tankless heaters can supply endless hot water for:
- Post-hike rinse stations on deck areas
- Rapid hot tub refills without draining a storage tank
- Dog‐washing stations for muddy pets after a day in the Smokies
HEP calculates additional GPM draw to ensure these fixtures do not starve interior faucets.
Sustainability Considerations
Beyond reduced energy consumption, tankless systems installed by HEP support broader environmental goals:
- Lower material usage: Smaller units use fewer raw materials and packaging.
- Reduced landfill waste: Longer lifespan means fewer discarded tanks.
- Incremental part replacement: Modular components allow targeted repairs rather than full replacement.
- Condensing technology: High-efficiency units reclaim heat from exhaust gases, pushing energy factors above 0.95.
Continuous Improvement Culture at HEP
HEP invests in ongoing professional development to stay ahead in tankless technology:
- Manufacturer certification courses for each new product line
- Annual code update workshops to absorb changes in the International Plumbing Code and local amendments
- Peer review sessions where senior technicians audit recent installs for best practice compliance
- Tool upgrades, including digital combustion analyzers and Bluetooth pressure gauges for precise diagnostics
Examples of Typical Workflow Timelines
Day-of-Install Milestones
- 8:00 AM – Arrival and protective floor coverings deployed
- 9:30 AM – Removal of old tank and disposal preparation
- 11:00 AM – Wall backing and vent hole cut
- 1:00 PM – New unit mounted, gas and water rough-in complete
- 3:00 PM – Venting connected, electrical wired, leak and pressure tests performed
- 4:00 PM – System commissioning, homeowner orientation, job site cleanup
Post-Install Follow-Up
HEP schedules a 30-day check-in:
- Verifies homeowner satisfaction with temperature settings
- Confirms absence of error codes or abnormal noises
- Adjusts recirculation timers based on actual usage patterns
Risk Mitigation Strategies
Although tankless equipment is reliable, rare issues can arise. HEP reduces risk through:
- Surge protectors that shield PCB boards from power spikes
- Expansion tanks in closed water systems to absorb thermal stresses
- Backup battery ignition options in areas with frequent power outages
- Detailed warranty documentation stored in a digital customer portal for quick reference
Integration With Other Home Systems
Tankless units can interface with:
- Hydronic air handlers for combined space and water heating, reducing appliance redundancy
- Solar pre-heat loops that feed warmed water into the unit, lessening burner load
- Greywater recycling systems where legal, optimizing total household water management
HEP engineers these integrations to maximize synergy while maintaining plumbing code compliance.
Role of Local Codes and Inspections
Every install in Pigeon Forge must pass jurisdictional inspections covering:
- Proper combustion air volume
- Vent termination clearances from windows and soffits
- Gas line sizing charts specific to pipe length and BTU load
- Electrical disconnect accessibility
HEP coordinates inspection appointments, ensuring all paperwork and permits align with Sevier County requirements.
Long-Term Value for Property Owners
Reliable hot water bolsters rental ratings and homeowner comfort. With proper planning, professional installation, and ongoing maintenance from HEP, a tankless water heater becomes a strategic asset for Pigeon Forge properties—unlocking both operational efficiency and modern amenities that appeal to guests and residents alike.