Tankless Water Heater Install

HEP PlumbingTankless Water Heater Install

Tankless Water Heater Install | Plumbing | Cleveland

Switching to a tankless water heater with HEP Plumbing means never scheduling your life around your old storage tank again. Our Cleveland-based technicians swap out bulky, inefficient heaters for sleek, on-demand units that deliver endless hot water the instant you turn on the tap—perfect for lake-effect winters and marathon shower lovers alike. Because water is heated only when you need it, most homeowners see utility bills drop by up to 40 %, while reclaiming closet or basement space once swallowed by a rusty tank.

From the first phone call to the final thermostat check, we make the upgrade effortless. We size the system for your household’s exact demand, handle permits and code compliance, and back every install with rock-solid warranties and 24/7 local support. Whether you’re finishing a Tremont remodel or just tired of cold surprises during laundry, HEP’s licensed pros bring the experience, parts, and passion to keep Cleveland comfortably—and efficiently—on the hot side.

What our customers say

Chase Rost did a great job in Replacing my hot water heater.
Deenie E. profile photo
Deenie E.
Installed tankless water heater and removed broken water heater. Same day service. Very professional. Cleaned up any work mess. Would highly recommend.
Heather G. profile photo
Heather G.
Luke the one who came and sold us a water heater, he and his team were great
John G. profile photo
John G.
Ruben was very professional and courteous. I would highly recommend him@Ed came and flushed out water heater and gave options and prices for replacement.
ML J. profile photo
ML J.
I am very impressed with the service I received from HEP. I recently had them install a tankless water heater and relocate the hookups to my basement. This left a hole in the ceiling from the vent, some holes in the floor for the old piping, as well as an unfinished piece of flooring where the old hot water heater used to sit. The quote I received wasn't specific to either include or exclude the time of a dry waller to match the stamped patter of my ceiling surface or for someone to come out and replace a piece of subfloor AND lay new laminate flooring. I didn't have to argue. I am used to having to argue to get good service from contractors and HEP just did the work no questions asked. In addition to the plumbing work they sent out two separate service calls to fix the ceiling and the floor and the space looks like there was never a hot water heater to begin with. I'm sure that those additional trips ate into their planned budget/profit of the water heater installation but since the quote and contract weren't specific they just did the work without any push back! I will definitely be spending my money with HEP in the future because I trust that they have integrity with their work and they aren't just in it for a quick buck. They are obviously looking to build relationships for lifelong customers. I will be that lifelong customer. I already have another quote with them for another project in the works.
Britta Y. profile photo
Britta Y.
Recently had HEP out to solve an issue with a failed sump pump. Brian Criel was onsite and did a fantastic job replacing the pump. He worked efficiently to get the problem solved. Has a great work ethic and was committed to doing the job right. These days getting someone that is willing to do the hard work is rare. Really appreciated his professionalism.
Tim S. profile photo
Tim S.
Corbin came to give us an estimate on a water heater. He was professional, punctual, extremely nice, and did a great job explaining everything to us. Highly recommend Corbin.
Jonathan M. profile photo
Jonathan M.
Ed did a great diagnostic and get us hot water with the issue we had on our tankless water heater
Jesse L. profile photo
Jesse L.
Jason came promptly and was very knowledgeable about our water heater issues. He knew exactly what was wrong and got us scheduled for an appointment the next day. Thanks, Jason! We appreciate the kindness and honesty.
Carol H. profile photo
Carol H.
Chase Rost showed up and fixed my sump pump and did an excellent job. He even gave me an estimate on a new water heater. Very professional and super friendly... highly recommended!
Chet G. profile photo
Chet G.

Understanding Tankless Water Heater Technology

Modern Cleveland households are steadily shifting toward tankless water heater systems, and HEP is at the forefront of this transition. Unlike conventional tanks that constantly store and reheat 40–80 gallons of water, a tankless model produces hot water only when a fixture calls for it. This on-demand approach eliminates standby heat loss and delivers a near-endless stream of hot water, even during those frigid Lake Erie mornings.

How Tankless Systems Produce Hot Water

Inside a tankless unit, powerful gas burners or electric heating elements activate the moment water flow is detected. The cold water travels through a heat exchanger, absorbing the generated heat before exiting the unit at the target temperature. Sensors continuously modulate flame intensity or electrical output, ensuring the delivery temperature remains consistent no matter how many fixtures are running.

Key Components

  • Heat Exchanger: Durable copper, stainless steel, or alloy coil that transfers energy rapidly.
  • Flow Sensor: Detects water movement to trigger ignition.
  • Gas Burners / Elements: Provide the primary heat source.
  • Modulating Valve: Adjusts fuel input for precise temperature control.
  • Control Board: Governs safety protocols and diagnostics.
  • Condensate Trap (for condensing models): Collects acidic condensate before safe disposal.

Benefits of Going Tankless in Cleveland Homes

Energy Efficiency in Lake-Effect Winters

Cleveland’s winter energy bills can spike as furnaces and water heaters work overtime. Tankless systems installed by HEP reach efficiency ratings up to 98%, translating to significant reductions in natural-gas consumption. Homeowners notice fewer cycles and no standby heat loss since hot water is produced only when needed.

Endless Hot Water for Busy Households

Multi-generational families and shared living arrangements often run showers, dishwashers, and laundry simultaneously. A properly sized tankless unit maintains flow rates capable of delivering continuous hot water through these overlapping demands without forcing anyone to wait.

Space Optimization for Urban Residences

In Cleveland’s older neighborhoods—Ohio City, Tremont, and Little Italy—square footage can be limited. Tankless units mount on a wall, freeing up closets, basements, or utility rooms that previously housed bulky tanks. The result is reclaimed storage space for seasonal gear, bikes, or pantry shelves.

Common Signs It's Time to Replace a Traditional Water Heater

Rising Utility Bills

Gradual inefficiency in storage heaters often shows first on the gas or electric bill. If usage patterns stay the same while costs escalate, the tank may be losing insulation integrity or suffering burner fatigue.

Rusty Water & Leaks

Discolored water, metallic taste, or small puddles below the tank signal internal corrosion. Repairs rarely offer a lasting solution once a tank begins breaking down; replacement becomes the safer, more economical choice.

Limited Shower Time

If two consecutive showers exhaust hot water, the current unit likely can’t keep pace with demand. A tankless system sized by HEP stops those uncomfortable cycling sessions between hot and cold.

Pre-Installation Assessment by HEP

HEP’s installation success starts with a meticulous site evaluation. Every Cleveland property—historic brownstone, lakefront condominium, or suburban colonial—has unique mechanical requirements.

Evaluating Gas Line Capacity

Tankless models often need higher BTU inputs than tanks. HEP measures present gas line diameter, length, and pressure, verifying the meter’s ability to deliver adequate volume. When deficiencies appear, technicians design pipe upgrades or regulator adjustments.

Inspecting Ventilation Pathways

Combustion gases must exit safely. HEP surveys walls, rooflines, and chimney chases to determine the ideal vent termination that aligns with local ordinances and avoids snow drifting against exhaust outlets.

Water Quality Considerations

Cleveland’s water hardness varies by district. HEP tests mineral levels to anticipate scaling challenges. Recommendations may include:

  • Inline sediment screens
  • Whole-home water softeners
  • Periodic descaling schedules

Choosing the Right Tankless Water Heater Model

Sizing for Family Demand

Flow rate, measured in gallons per minute (GPM), forms the core of success. HEP calculates simultaneous fixture usage, seasonal inlet temperatures, and peak demand scenarios. Undersizing leads to temperature fluctuation; oversizing wastes capital and fuel.

Fuel Type Selection

  • Natural Gas: Common in Cleveland, cost-effective, supports high flow.
  • Propane: Suitable for outlying areas without gas infrastructure.
  • Electric: Ideal for apartments or condos where gas retrofits are impractical.

Condensing vs Non-Condensing Units

Condensing technology captures latent heat from exhaust gases, achieving higher efficiency and cooler vent temperatures. Though initial expense climbs, ongoing fuel savings and PVC venting can offset upfront costs. Non-condensing models prove adequate where budget constraints or installation constraints exist.

Smart Controls & Wi-Fi Integration

Many homeowners appreciate mobile apps that monitor usage patterns, adjust temperatures remotely, and alert HEP to error codes for proactive service.

Detailed Installation Process Performed by HEP

Safe Removal of the Old Storage Tank

Technicians drain remaining water, disconnect gas and electrical connections, and maneuver the tank out without damaging flooring or walls. Proper disposal or recycling complies with environmental guidelines.

Upgrading Gas and Water Lines

New black-iron, copper, or CSST gas lines are run to meet manufacturer BTU specs. High-quality brass unions and isolation valves allow convenient future maintenance.

Mounting the Unit for Optimal Performance

HEP selects an interior or exterior wall capable of bearing the unit’s weight, cures anchors, and leaves clearance for service panels. Rubber grommets dampen vibration and reduce transmitted sound.

Venting and Combustion Air Management

  • Stainless steel or PVC vent pipe cut to precise lengths
  • Proper slope toward the unit for condensate drainage
  • Termination points that avoid snow accumulation or soffit intake recirculation

System Testing and Commissioning

  • Gas leak detection using electronic sniffers
  • Flow calibration to target temperature set-point
  • Combustion analysis for carbon monoxide levels
  • Final homeowner walkthrough of controls and maintenance points

Local Codes and Permitting in Cleveland

Plumbing Code Requirements

The City of Cleveland follows Ohio Plumbing Code amendments. HEP secures permits, ensures dielectric unions when copper transitions to steel, and sets isolation valves within mandated reach distances.

Combustion Air and Exhaust Standards

ASHRAE guidelines, as adopted by Cleveland Building and Housing, require specific air volume in tight homes. When envelope calculations reveal deficiencies, HEP integrates direct vent or makeup air solutions.

Permit Filing & Final Inspection Preparation

Technicians compile documentation—diagrams, model numbers, combustion reports—and coordinate municipal inspections. Homeowners stay informed of inspection dates, while HEP remains onsite to address inspector questions.

Post-Installation Care and Maintenance

Annual Descaling in High Mineral Areas

Cleveland’s east side often measures hardness above 9 grains. HEP recommends vinegar or citric acid circulation through the heat exchanger each year to maintain efficiency and warranty coverage.

Filter Cleaning Routine

Inlet water screens capture debris that could clog flow sensors. Homeowners can shut isolation valves, remove filters, rinse, and replace in minutes.

Monitoring System Diagnostics

LED indicators or app notifications reveal error codes such as Flame Failure (code 12) or Heat Exchanger Overheat (code 14). Quick attention prevents prolonged downtime.

Environmental Impact and Sustainability

Lower Carbon Footprint

By eliminating standby heat loss, tankless units reduce natural-gas consumption and greenhouse gas emissions—an impact magnified across Cleveland’s 210,000+ households.

Reduced Material Waste

Traditional tanks often corrode beyond repair within 8–12 years, sending 150‐plus pounds of steel to scrapyards. Tankless units can last 20 years or more, and their lighter exchangers use fewer raw materials.

Unordered list of eco-centric advantages:

  • Decreased fossil fuel extraction due to lower demand
  • Fewer landfill contributions from discarded tanks
  • Compatibility with renewable natural gas (RNG) sources

HEP’s Specialized Expertise

Licensed & Certified Technicians

Every HEP installer holds Ohio plumbing licensure, gas fitter endorsements, and manufacturer-specific certifications. Continual education keeps the team ready for updated codes and emerging technologies.

Safety-First Culture

From combustion analysis to secure venting, HEP applies redundant checks. Crews employ proper PPE, lockout-tagout procedures, and follow NFPA 54 standards to safeguard occupants and property.

Local Knowledge of Cleveland Neighborhoods

Century homes in Shaker Heights, loft conversions downtown, or split-levels in Parma each present distinct mechanical constraints. HEP’s familiarity with regional architecture streamlines route planning for gas lines and vent runs.

Warranty Support and Documentation

Proper record-keeping ensures homeowners retain coverage. HEP registers units with manufacturers, logs serial numbers, and provides digital copies of installation documents for easy future access.

Integrating a Tankless Water Heater With Other Home Upgrades

Pairing With Water Softener Systems

Installing a softener upstream of the tankless device cuts mineral buildup, extends exchanger life, and preserves efficiency.

Compatibility With Smart Home Platforms

Wi-Fi-enabled tankless models can sync with Amazon Alexa, Google Home, or Apple HomeKit. HEP configures APIs, voice commands, and IFTTT routines to create energy-saving automations.

Boosting Value in Home Renovations

Kitchen and bath remodels gain market appeal when potential buyers see modern, energy-efficient hot water infrastructure. Realtors often spotlight HEP-installed tankless systems as a premium feature.

Addressing Myths About Tankless Water Heaters

  • Myth: Tankless Units Deliver Instant Hot Water
    Reality: They provide endless hot water, but recirculation pumps or dedicated return lines are needed for instant delivery at distant taps.
  • Myth: They Can’t Handle Cold Climates
    Reality: Properly sized units account for Cleveland’s winter inlet temperatures and still provide comfortable output.
  • Myth: Maintenance Isn’t Necessary
    Reality: Annual flushing and filter cleaning are crucial; neglect leads to scale accumulation and reduced lifespan.
  • Myth: Tankless Water Heaters Are Noisy
    Reality: Quality installation with vibration isolators and proper vent design keeps operation quieter than most HVAC equipment.
  • Myth: All Tankless Units Are the Same
    Reality: Differences in exchanger metal, modulation range, and safety features significantly affect performance, longevity, and serviceability.

HEP systematically dispels these misconceptions during consultations, ensuring homeowners make informed decisions rooted in technical accuracy.

Seasonal Performance Considerations in Cleveland Climate

Cleveland experiences humidity-laden summers and subzero winters, demanding equipment that performs reliably over broad temperature swings. Proper configuration shields the heat exchanger and internal piping from seasonal stress.

Cold Weather Safeguards

  • Integrated Freeze Protection: Sensors energize heating elements when ambient temperatures drop near freezing, safeguarding outdoor-mounted units.
  • Pipe Insulation: HEP wraps exposed water lines with closed-cell foam and heat tape where necessary.
  • Drain-Back Procedures: For vacation homes or extended trips, technicians demonstrate simple draining techniques that eliminate residual water before a deep freeze.

Summer Efficiency Tuning

Warmer inlet temperatures in July and August allow lower burner modulation. HEP programs adaptive algorithms that automatically shift to reduced BTU output, trimming energy usage without homeowner intervention.

Retrofitting Tankless Systems Into Century Homes

Historic Cleveland homes showcase rich architectural detail but often possess outdated plumbing skeletons. HEP approaches these properties with specialized strategies:

  • Crawl-Space Routing: Flexible PEX alleviates the need to open plaster walls, weaving new hot-water circuits with minimal disturbance.
  • Structural Load Calculations: Masonry walls receive reinforced anchoring plates to distribute unit weight across broader surfaces.
  • Aesthetic Vent Termination: Custom color-matched vent covers blend with brick or stone facades, preserving curb appeal in heritage districts.

Advanced Troubleshooting Tips for Homeowners

While HEP remains available for service calls, minor diagnostics can empower residents:

  1. Reset Sequence: Power the unit off, wait 60 seconds, and restart to clear transient error codes.
  2. Error Code Reference: Keep the manufacturer’s quick guide near the unit for rapid code identification.
  3. Water Filter Check: Reduced flow or erratic temperatures often trace back to debris in the inlet screen.

By addressing these simple items first, homeowners avoid unnecessary downtime and service disruptions.

Integrating Tankless Water Heating With Hydronic Systems

Many Cleveland properties utilize hydronic baseboard or radiant floor heating. Tankless units deliver domestic hot water and can also feed closed-loop space-heating circuits when properly configured.

Key Design Elements

  • Dedicated Buffer Tank: Stabilizes water temperature, preventing short cycling.
  • Plate Heat Exchanger: Isolates potable water from glycol-based hydronic fluid.
  • Priority Control Board: Ensures domestic demand receives precedence over space heating during simultaneous calls.

A combined approach streamlines utility rooms, reduces equipment redundancy, and enhances overall energy efficiency.

Future-Proofing Your Plumbing Investment

HEP leverages modular designs and forward-compatible components so Cleveland homeowners remain ready for emerging technologies:

  • Hydrogen-Blend Compatibility: Select gas valves rated for up to 20% hydrogen mixes as utility providers explore greener fuels.
  • Renewable Energy Integration: Provisioning electrical circuits near the unit anticipates future solar-assist or heat-pump hybrids.
  • Expandable Manifold Systems: Additional ports simplify adding bathroom suites, outdoor kitchens, or accessory dwelling units without major re-plumbing.

Proactive planning secures long-term value, aligns with sustainability goals, and positions properties for upcoming code evolutions.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
HEP Plumbing
Book Online
(423) 228-7696