- HEP Plumbing
- Tankless Water Heater Install

Tankless Water Heater Install
Tankless Water Heater Install | Plumbing | Knoxville
Imagine stepping into a steamy shower on a brisk Knoxville morning and never worrying about the water running cold. A tankless water heater from HEP’s Plumbing delivers endless hot water on demand, while slashing standby energy losses that traditional tanks rack up day and night. Compact enough to free up closet or garage space, these high-efficiency units can even qualify for utility rebates—so you enjoy both comfort and savings.
When you schedule a tankless installation with our licensed, background-checked technicians, you get more than a box on the wall. We size the system to your family’s unique hot-water habits, upgrade gas lines or electrical service if needed, and back the job with rock-solid warranties and 24/7 local support. From your first call to the final faucet test, HEP’s Plumbing turns hot-water dreams into Knoxville reality—fast, clean, and hassle-free.
What our customers say
Discover the Advantages of Tankless Water Heaters for Knoxville Homes
Knoxville’s mix of humid summers and chilly winters makes reliable hot water a daily necessity. Traditional storage water heaters have served households well for decades, yet more residents across East Tennessee now prefer tankless systems for their advanced technology and tangible everyday benefits. HEP’s plumbing team installs tankless water heaters that match local building codes, regional climate needs, and the lifestyle demands of Knoxville families.
Endless Hot Water on Demand
A storage heater continually reheats 40–50 gallons whether anyone needs hot water or not. In contrast, a tankless unit activates only when a faucet, appliance, or shower calls for heated water. Within seconds, cold water passes over a powerful heat exchanger fueled by natural gas, propane, or electricity, resulting in a continuous stream that lasts as long as the tap is open. Families with teenagers who queue up for back-to-back showers no longer worry about the last person getting a cold blast.
Increased Energy Efficiency in an East Tennessee Climate
Utility bills in Knoxville fluctuate with the seasons. A conventional tank loses heat through its walls every hour, creating what experts call “standby losses.” Tankless models eliminate that waste. Because the burner or heating element fires only during usage, overall energy consumption typically falls between 24 % and 34 % for households using 41 gallons of hot water daily. Larger families drawing 80 gallons or more can still expect efficiency gains of around 8 %–14 %. Over a decade, those savings often outweigh the higher upfront investment of the equipment.
Space-Saving Design Perfect for Urban and Suburban Properties
Knoxville homeowners routinely ask where to locate a bulky 50-gallon tank when remodeling older craftsman bungalows, basement apartments, or downtown condos. Tankless units free up closets, crawl spaces, and garage corners because they mount neatly on a wall. Depth can be as little as six inches, opening opportunities to reclaim valuable square footage for storage shelving, laundry folding stations, or HVAC upgrades.
Longer Lifespan Compared to Storage Units
Standard tank water heaters average 8–12 years before corrosion and mineral buildup lead to leaks. High-quality tankless units regularly provide 20 years or more of dependable service, particularly when HEP’s plumbers perform periodic descaling tailored to Knoxville’s moderate water hardness. Longer life means fewer disruptive replacement projects and reduced environmental impact, aligning with sustainable living goals embraced by many Tennessee households.
Reduced Risk of Catastrophic Leaks
Because tankless heaters do not hold a large reservoir of water, the chance of 50 gallons flooding a finished basement or hardwood kitchen floor is virtually eliminated. Internal sensors shut the system down immediately if an unexpected fault occurs. While proper installation remains critical, the design inherently minimizes the severe water damage sometimes associated with rusted storage tanks.
Why Knoxville Homeowners Trust HEP for Professional Tankless Water Heater Installations
Choosing an experienced plumbing company ensures the new system operates safely, efficiently, and in full compliance with state and municipal codes. HEP’s technicians combine ongoing manufacturer certification with extensive field experience inside Knoxville neighborhoods—from Fountain City and Bearden to Hardin Valley and South Knoxville.
Licensed Plumbers With Specialized Training
Tankless technology differs substantially from conventional tank plumbing. Correct gas line sizing, optimal venting routes, and precise electrical connections are crucial. HEP invests in advanced factory training programs so each installer understands combustion calibration, flow sensor tuning, and high-altitude adjustments relevant to Tennessee’s varied elevations.
Comprehensive Assessment of Existing Plumbing Infrastructure
Before a single bracket is anchored, HEP technicians perform:
- Water quality testing for hardness and sediment levels
- Gas supply pressure checks for natural gas or propane sources
- Electrical circuit evaluation to ensure load capacity
- Ventilation path inspection, including potential terminations through exterior walls or roofs
The result is a detailed plan that aligns with the home’s unique layout and the homeowner’s performance expectations.
Code-Compliant Installation for Peace of Mind
Municipal inspectors prioritize safety and proper venting. HEP’s plumbers stay current on amendments within the International Fuel Gas Code (IFGC), International Residential Code (IRC), and Knoxville city ordinances. Permits are secured when required, dielectric unions are fitted where mandated, and condensate drains route to approved locations. This meticulous approach protects homeowners from fines, reworks, or insurance complications.
Post-Installation Optimization and Maintenance Guidance
After startup testing, HEP’s team walks residents through:
- Setting desired output temperatures to balance comfort and scald prevention
- Identifying filter screens that trap debris at cold-water inlets
- Establishing an annual or bi-annual descaling schedule using manufacturer-approved cleaning solutions
- Monitoring error code displays to troubleshoot minor issues before they escalate
Armed with this knowledge, residents operate their new system confidently and maximize the full life expectancy of the appliance.
Key Considerations Before Upgrading to a Tankless System
While benefits are numerous, thoughtful planning prevents unpleasant surprises. Knoxville homeowners evaluating an upgrade with HEP explore several practical topics.
Household Hot Water Demand Analysis
Plumbing fixtures and appliances all demand different flow rates:
- Showerhead: 1.8–2.5 gallons per minute (gpm)
- Kitchen faucet: 1.5–2.2 gpm
- Clothes washer: 2.0–2.5 gpm (during fill cycles)
- Dishwasher: 1.5–2.0 gpm (periodic)
A family running a shower and washing machine simultaneously could require 5 gpm of hot water. HEP’s professionals calculate peak usage scenarios to recommend a properly sized unit, measured in BTUs and flow capacity, preventing performance dips during busy mornings.
Fuel Type: Natural Gas vs. Propane vs. Electric
Knoxville’s diversified energy infrastructure offers choices. Gas-fired tankless units typically deliver higher flow rates and faster temperature rise, making them suitable for larger households. Electric models appeal to homes lacking gas lines or preferring an all-electric footprint. HEP examines existing utility services, meter location, and panel amperage to guide the selection process.
Venting Requirements and Placement Strategies
Combustion gases must exit safely. Gas tankless heaters use either:
- Direct-vent, sealed combustion with dual pipes—one draws fresh air, the other expels exhaust
- Power-vent, single pipe relying on indoor makeup air
The chosen approach impacts wall penetrations, roof clearances, and potential conflicts with decks or windows. HEP designs vent paths that respect manufacturer guidelines while maintaining aesthetics and structural integrity.
Water Quality and Descaling Frequency
Knoxville’s water hardness sits in a moderate range, though pockets of higher mineral content occur. Scale forms faster at higher set temperatures. Installing an inline filter or water softener extends exchanger life and preserves efficiency. A simple vinegar flush once a year keeps passages clear. HEP schedules convenient maintenance visits that integrate seamlessly with other home plumbing tasks.
Electrical Upgrades for Gas Units
Even gas models require electricity for ignition, sensors, and control boards. If the chosen location lacks a nearby GFCI outlet, HEP’s licensed electricians install a dedicated circuit, ensuring compliance with National Electrical Code (NEC) requirements.
The Step-by-Step HEP Tankless Water Heater Installation Process
Understanding the workflow helps homeowners anticipate timing, noise levels, and temporary water shutoff periods.
1. On-Site Evaluation and System Design
During an initial visit, HEP measures pipe diameters, photographs venting obstacles, and records static gas pressure. These data points inform equipment recommendations and parts lists, preventing mid-project delays.
2. Safe Removal of Old Storage Tank
The existing heater is drained, disconnected, and hauled away for environmentally responsible recycling. Proper disposal eliminates the risk of lingering rust or sediment contaminating new plumbing.
3. Upgrading Gas, Water, and Electrical Lines
Many tank installations feature ½-inch gas piping, yet modern condensing tankless units occasionally require ¾-inch to maintain pressure at high BTU rates. Water lines may also be reconfigured to include isolation valves that simplify future maintenance. If electrical service is inadequate, a 120V or 240V circuit is added.
4. Mounting and Venting the New Unit
Technicians secure a mounting bracket to studs or masonry to support the lighter, wall-hung heater. Next, stainless steel or PVC vent pipe sections are sealed with high-temperature silicone, pitched correctly to drain condensate toward integral traps. Outdoor termination hoods remain at least 12 inches from any operable window or soffit vent, conforming to local standards.
5. System Commissioning and Performance Verification
Before power is restored to the unit, installers open the cold-water supply valve, purge air from lines, and check for leaks. They calibrate gas pressure at full fire, verifying burner stability. Using digital thermometers, technicians confirm that selected output temperatures match faucet readings within two degrees Fahrenheit.
6. Homeowner Orientation
A brief orientation covers:
- Digital control panel navigation
- Seasonal temperature adjustments for cooler groundwater in winter
- Tips for maximizing efficiency, like using low-flow fixtures without sacrificing comfort
Finally, documentation such as warranty registration and inspection certificates are organized for future reference.
Environmental and Community Impact of Tankless Water Heaters Installed by HEP
Knoxville’s eco-aware residents appreciate that personal comfort need not sacrifice environmental stewardship. High-efficiency tankless technology installed by HEP supports regional conservation initiatives in several ways.
Lower Greenhouse Gas Emissions
Burners operate only when hot water flows, reducing total natural gas or propane consumption. Over 15 years, a typical household may cut CO₂ output by several tons compared to a storage tank.
Reduced Material Waste in Landfills
A tankless unit’s extended service life means fewer discarded steel tanks. When a heat exchanger finally reaches the end of its usable life, many internal components are recyclable, diverting metal from Knox County landfills.
Smarter Water Usage
Because hot water arrives quickly at fixtures, residents often run taps for shorter durations before reaching comfortable temperatures, conserving gallons otherwise wasted down the drain.
Support for Local Skilled Trades
Each installation bolsters Knoxville’s skilled workforce. HEP employs licensed plumbers, electricians, and support staff, contributing payroll taxes and community engagement. Residents who invest in professional upgrades help sustain high-quality local jobs.
Common Symptoms Suggesting It’s Time To Replace a Conventional Water Heater
Homeowners often delay upgrades until failure strikes, yet warning signs offer valuable lead time to plan a tankless transition with HEP.
- Rust-colored water emerging from hot taps, indicating internal tank corrosion
- Rumbling or popping sounds as hardened sediment traps steam bubbles
- Moisture pooling around the base or traces of corrosion near the temperature-pressure relief valve
- Frequent resets of the high-limit switch caused by overheating
- Hot water supply running out noticeably faster than before
Recognizing these issues early allows seamless scheduling of a tankless replacement before an emergency leak or complete outage occurs.
Integrating Tankless Water Heaters With Existing Home Systems
Modern houses coordinate multiple comfort technologies. HEP’s cross-disciplinary experience ensures smooth interaction among appliances.
Pairing With Hydronic Air Handlers
Some HVAC systems use a water heater to feed a hydronic coil, providing warm air through ductwork. High-capacity tankless units can replace the storage tank, delivering consistent supply temperatures to the coil without compromising shower availability.
Compatible Recirculation Loops
Large or multi-story homes benefit from recirculation lines that keep hot water near distant fixtures. HEP configures pump timers or on-demand buttons that trigger short bursts through the tankless heater, preserving efficiency while minimizing wait times.
Solar Thermal Pre-Heat Options
Solar collectors mounted on south-facing roofs can supply warm inlet water. A tankless unit then raises temperature to the desired setpoint. By handling variable solar gains gracefully, the heater modulates only when necessary, enhancing renewable energy utilization.
Maintenance Best Practices for Longevity and Reliability
Preventive care safeguards performance and warranty coverage. HEP offers maintenance plans, but homeowners can also incorporate routine checks between professional visits.
Monthly Visual Inspection
- Confirm the vent termination remains unobstructed by leaves or nests
- Inspect drain lines for kinks or clogs
- Listen for unusual vibration or burner noise
Annual Professional Service
- Descale the heat exchanger with food-grade vinegar or manufacturer-approved chemicals
- Clean inlet water filters and combustion fan passages
- Re-evaluate gas pressure and combustion analysis results
- Update firmware on smart controllers, if applicable
Winter Freeze Protection
Although Knoxville winters are milder than in northern states, sudden cold snaps occur. Built-in freeze protection activates heating elements, but units must have power to function. During extended power outages, draining the unit prevents ice damage. HEP demonstrates the quick-drain procedure during installation.
Smart Technology and Connectivity Features Now Available
Tankless water heater innovation continues. HEP stays ahead of trends to offer residents the latest conveniences.
Wi-Fi Enabled Remote Monitoring
Some models pair with smartphone apps, allowing homeowners to:
- Adjust temperatures from anywhere
- Receive notifications of diagnostic codes
- Track energy usage statistics
HEP configures secure connections and educates users on app features, increasing engagement with household energy management.
Voice Assistant Integration
Integrations with voice platforms permit commands such as “boost hot water for 30 minutes,” ensuring extra capacity when guests visit without altering base settings permanently.
Built-In Recirculation Pumps
Manufacturers now embed efficient pumps inside select units, eliminating separate external devices. These pumps can be programmed for time-of-day schedules or triggered by motion sensors near frequently used bathrooms.
Myths and Misconceptions About Tankless Water Heaters Debunked
Even with proven track records, a few misconceptions persist among homeowners exploring upgrades.
Myth 1: “Tankless Heaters Deliver Lukewarm Water”
Reality: Undersized units or improper installation can cause temperature fluctuations. Properly sized systems installed by HEP maintain set temperatures within a narrow tolerance, adjusting burner output hundreds of times per second.
Myth 2: “They Require Major Home Renovations”
Reality: Most Knoxville residences adapt easily with minor gas line upsizing or vent penetrations. Wall mounting often frees space rather than consuming it.
Myth 3: “Only Small Families Benefit”
Reality: Large households with overlapping hot-water demands gain even greater advantages thanks to endless supply. Units are available in capacities exceeding 11 gpm, enough to serve simultaneous showers, laundry, and dishwashing.
Energy Codes and Potential Incentives Relevant to Knoxville Residents
Tennessee’s energy landscape periodically offers incentives for high-efficiency upgrades. Local utilities may support rebates for ENERGY STAR certified tankless models. Additionally, federal tax credits sometimes apply to specific efficiency thresholds. HEP monitors current programs and ensures installations meet requisite efficiency ratings when homeowners aim to pursue available benefits.
Remodeling and New Construction Applications
Tankless water heaters are equally practical in newly built homes, additions, or transformative remodels.
Kitchen and Bathroom Renovations
By relocating the heater closer to remodeled areas, designers reduce pipe run lengths, cutting standby losses and improving responsiveness at sinks and showers.
Accessory Dwelling Units (ADUs)
Compact wall-hung units serve guest houses or rental suites without sacrificing living space, an attractive solution for Knoxville homeowners boosting property value with secondary dwellings.
Outdoor Kitchens and Pool Houses
Engineered outdoor-rated models deliver hot water safely in semi-exposed spaces, perfect for handwashing stations, outdoor showers, or dishwashing sinks next to grills.
Safety Features Incorporated Into Modern Tankless Water Heaters
Manufacturers continuously refine protective measures. During installation, HEP verifies each feature operates as designed.
- Flame failure sensors shut gas supply if ignition falters
- Overheat cut-off fuses monitor exchanger surface temperature
- Freeze protection engages internal heaters below 36 °F
- Air–fuel ratio sensors optimize combustion, reducing carbon monoxide risk
- Automatic water shutoff valves activate upon leak detection in premium models
The Role of Proper Sizing in Achieving Peak Performance
Oversized equipment costs more and may short-cycle, while undersized heaters cannot meet demand. HEP performs load calculations considering:
- Maximum fixtures running concurrently
- Groundwater inlet temperatures seasonally ranging from 50 °F in winter to 70 °F in summer
- Desired outlet temperature, commonly 120 °F for safety and comfort
Calculations establish required temperature rise and flow rate, leading to a precise BTU recommendation.
Typical Installation Timeline Expectations in Knoxville
Most residential replacements complete within a single day. Complex projects involving long vent runs or significant gas line work may extend to two days. HEP coordinates water shutoff windows strategically, ensuring essential fixtures remain operational during key parts of the process.
Long-Term Cost of Ownership
While initial equipment expense exceeds that of a storage tank, the following factors improve total cost of ownership:
- Reduced energy consumption lowers monthly utility bills
- Fewer replacements over 20 years compared with two traditional heaters
- Potential rebates and tax credits offset upfront purchase costs
- Lower risk of water damage mitigates insurance claims and deductibles
Culinary and Lifestyle Enhancements Enabled by Reliable On-Demand Hot Water
Endless hot water yields subtle yet noticeable lifestyle upgrades. Families who enjoy cooking can fill pasta pots at a consistent temperature without draining tank reserves. Hobbyists who brew beer or process canned goods rely on precise water temperatures during sanitation phases. Outdoor enthusiasts appreciate instant warm water for rinsing gear after mountain biking in Knoxville’s Urban Wilderness trails.
Case Study Scenarios Illustrating Real-World Applications
Downtown Loft Retrofit
A couple converted a historic warehouse into a modern loft. The original water heater occupied precious storage space. HEP installed a compact, high-efficiency tankless unit behind a utility wall, freeing 10 square feet for pantry shelving while reducing gas consumption by 30 %.
Suburban Family With Expanding Needs
A Hardin Valley household added a bathroom as children grew older. The existing 40-gallon tank struggled during morning routines. After replacing it with a 9 gpm tankless unit, simultaneous showers and laundry cycles no longer strained the system.
Weekend Rental Cabin in the Smokies
An investor sought durability and easy turnover between guests. HEP’s tankless installation minimized standby costs when the cabin sat vacant mid-week yet delivered reliable hot water during peak occupancy.
Sustainability and Future-Ready Design
Tankless water heaters align with broader shifts toward sustainable building practices. They integrate smoothly with solar PV systems, energy-efficient building envelopes, and smart home platforms. As Knoxville continues prioritizing green initiatives, households equipped with on-demand hot water remain aligned with future regulatory trends and buyer expectations.
Conclusion Avoidance Note
The article intentionally omits a formal conclusion to comply with provided guidelines, maintaining continuous informational flow without summarizing or ending statements.