Tankless Water Heater Install

HEP PlumbingTankless Water Heater Install

Tankless Water Heater Install | Plumbing | Robbins

Imagine stepping into your Robbins home after a long day and enjoying a limitless stream of hot water that never runs out, no matter how many back–to-back showers or laundry loads you have. A professionally installed tankless water heater from HEP Plumbing makes that everyday luxury possible while slashing standby energy loss and reclaiming precious space in your utility room. Our certified technicians size each unit precisely for your family’s demand, handle all gas, electrical, and venting requirements to code, and back the job with rock-solid warranties—so you get efficiency you can feel and reliability you can trust.

From the first call to the final inspection, we keep the process hassle-free: clear up-front pricing, punctual arrivals, and respect for your home that includes shoe covers and spotless cleanup. Ready to trade bulky tanks and lukewarm surprises for endless comfort and lower bills? Reach out to HEP today, and let’s bring a smarter kind of hot water to Robbins—installed right the first time.

What our customers say

Installed tankless water heater and removed broken water heater. Same day service. Very professional. Cleaned up any work mess. Would highly recommend.
Heather G. profile photo
Heather G.
They are a great Oxbox HVAC & Navien Tankless water heater equipment dealer, their technicians & customer service representatives are friendly, professional and knowledgeable. They purchase & install quality products.
Kal T. profile photo
Kal T.
Luke the one who came and sold us a water heater, he and his team were great
John G. profile photo
John G.
Ruben was very professional and courteous. I would highly recommend him@Ed came and flushed out water heater and gave options and prices for replacement.
ML J. profile photo
ML J.
I am very impressed with the service I received from HEP. I recently had them install a tankless water heater and relocate the hookups to my basement. This left a hole in the ceiling from the vent, some holes in the floor for the old piping, as well as an unfinished piece of flooring where the old hot water heater used to sit. The quote I received wasn't specific to either include or exclude the time of a dry waller to match the stamped patter of my ceiling surface or for someone to come out and replace a piece of subfloor AND lay new laminate flooring. I didn't have to argue. I am used to having to argue to get good service from contractors and HEP just did the work no questions asked. In addition to the plumbing work they sent out two separate service calls to fix the ceiling and the floor and the space looks like there was never a hot water heater to begin with. I'm sure that those additional trips ate into their planned budget/profit of the water heater installation but since the quote and contract weren't specific they just did the work without any push back! I will definitely be spending my money with HEP in the future because I trust that they have integrity with their work and they aren't just in it for a quick buck. They are obviously looking to build relationships for lifelong customers. I will be that lifelong customer. I already have another quote with them for another project in the works.
Britta Y. profile photo
Britta Y.
My 91 year old dad’s water heater was leaking all over the place. HEP came the same day I called. Kyler was friendly, thorough, professional and gave us all our options. He repaired the leak while there and scheduled a new water heater installation 2 days later. We are very pleased!
Laura M. profile photo
Laura M.
Kyler came out to give me a quote on a tankless and answered all my questions that I asked he went above and beyond thank you
Ej P. profile photo
Ej P.
So we're finishing half of our basement and got ahold of HEP for some advice on tankless water heaters to try and save some space. Less than 24 hours later Kyler was at the house and had an answer for every question and 2 or 3 options for every scenario I ran by him. After about an hour he had us a plan in budget that we could live with. Next business day Robbie was out bright and early and had us taken care of in a matter of hours. Guys are clean, friendly, do neat work, sell a much better product that we replaced and seem to care about what they do. Higher priced compared to a smaller one man operation but I've got piece of mind on what was completed and there's no price tag for that. Appreciate the HEP guys!
Cole I. profile photo
Cole I.
Ed did a great diagnostic and get us hot water with the issue we had on our tankless water heater
Jesse L. profile photo
Jesse L.
Rubin did a great job of fixing my issue and servicing the thankless water heaters.
Belle U. profile photo
Belle U.

Tankless Water Heater Solutions Tailored for Robbins Homes

Tankless water heaters are not simply a trendy upgrade; they are a strategic improvement that directly addresses the living patterns and environmental conditions present in Robbins, Tennessee. From hilly terrain on the Cumberland Plateau to tight clusters of cottages near downtown, local architecture varies widely, and so do household hot-water needs. HEP understands these nuances, deploying licensed plumbers who map each project to the exact requirements of the property.

Adapting to Local Groundwater Temperatures

Groundwater feeding municipal and well systems in Robbins typically ranges from 51 °F to 58 °F during winter months. Conventional tank heaters struggle to raise such cool water quickly, forcing burners to cycle longer and elevating standby losses. Tankless technology, by contrast, modulates flame intensity in real time, matching BTU output to flow rate. The result is:

  • Faster temperature rise despite colder inlet water
  • Elimination of unnecessary reheating when fixtures are idle
  • Reliable comfort for families who run multiple showers on crisp Plateau mornings

Seasonal Demand Patterns

Households in Robbins often host extended family gatherings during holidays and summer break. Rather than oversizing a storage tank that wastes energy 90 % of the year, HEP sizes tankless units using advanced flow-rate modelling tools, ensuring abundant capacity only when it is genuinely required. Key variables considered include:

  • Fixture flow ratings (showers, garden tubs, appliances)
  • Simultaneous usage probability during peak times
  • Occupancy fluctuations from visiting relatives or short-term rentals

Why Robbins Residents Choose HEP for Tankless Installations

HEP’s plumbing division has refined a turnkey process that blends engineering precision with jobsite courtesy. Robbins homeowners routinely cite three core advantages of working with the team:

Licensed Plumbing Craftsmanship

Every on-site technician holds a Tennessee state plumbing license and follows International Fuel Gas Code (IFGC) parameters for gas line sizing, vent clearances, and combustion air. This expertise ensures code compliance and safe operation from day one.

Dedicated Project Management

A single project coordinator oversees scheduling, material delivery, and municipal inspection paperwork, eliminating delays caused by fragmented communication.

Clean Jobsite Practices

HEP’s crews wear protective boot covers indoors, isolate work zones with plastic sheeting when necessary, and haul away all debris, leaving mechanical rooms and exterior walls neat and photo-ready.

Comprehensive Installation Workflow

Although each home is unique, HEP follows a repeatable five-phase process that keeps projects on time and within specification.

Initial Assessment and Load Calculation

A technician conducts a room-by-room audit that measures fixture flow rates, piping diameters, and gas meter capacity. The team also:

  • Tests static and dynamic water pressure at hose bibs
  • Examines water chemistry for hardness, iron, and manganese
  • Inspects vent termination paths to meet 12-inch clearance criteria from windows and doors

Equipment Selection and Sizing

Using audit data, HEP selects a unit with:

  • Proper BTU rating (150 k to 199 k BTU common in multi-bath homes)
  • Condensing or non-condensing configuration based on vent path and condensate routing possibilities
  • Integrated recirculation pump if quick hot water delivery is a priority for sprawling floor plans

Pre-Installation Preparation

Ahead of installation day, materials are staged in the warehouse so that technicians arrive with:

  • Stainless steel concentric or polypro vent pipe lengths pre-cut for minimal on-site fabrication
  • CSST or rigid black iron gas fittings rated for specified pressure drop
  • Isolation valves, digital flush ports, and ¾-inch full-flow unions for serviceability

Mechanical Integration

During installation, the crew:

  1. Shuts water and gas mains, purges lines, and confirms zero pressure with manometers.
  2. Removes the legacy tank (if present) and caps corroded piping sections.
  3. Mounts the tankless cabinet on studs or masonry anchors, checking level tolerances within 1/16 -in.
  4. Upgrades gas piping to meet the unit’s maximum input while maintaining 2 psi or 11-inch WC downstream pressure.
  5. Routes vent and air intake, ensuring slope of ¼-in per foot back to the heater for condensate drainage.
  6. Runs 120 V GFCI-protected electrical circuits for the control board and freeze-protection heating elements.

Commissioning and User Orientation

Commissioning concludes the workflow:

  • Gas leak checks with electronic detectors down to 20 ppm
  • Flushing pipes and adjusting burner offset for local elevation
  • Teaching homeowners how to navigate the digital interface, set vacation mode, and perform filter rinses

Technical Considerations Unique to Robbins

Water Quality Challenges in Scott County

Some private wells in the Robbins area exhibit hardness levels of 12–14 grains per gallon and elevated iron content. Post-installation maintenance frequency correlates directly with these metrics. HEP addresses the issue by:

  • Installing ¾-inch hot-water isolation valves with service ports for citric-acid descaling every 12 months
  • Recommending whole-house filters that capture ferric iron before it plates onto the copper heat exchanger
  • Offering optional scale-inhibition cartridges that slowly dissolve polyphosphates into the cold-water feed

Elevation and Combustion Adjustments

Neighborhoods along Norma Road and River Road rise above 1,200 ft, impacting oxygen density. HEP services units with high-altitude orifice kits and recalibrates fan speeds so combustion remains stoichiometric, preventing carbon monoxide spikes.

Venting Routes in Mixed Construction Styles

Many Robbins homes blend crawlspace plumbing with exterior brick facades. HEP identifies vent paths that:

  • Honor 3-ft clearance above rooflines per IFGC 503.8
  • Avoid interference with attic insulation and framing joists
  • Preserve curb appeal by painting vent terminations to match trim colors

Energy Efficiency and Utility Savings

Tankless water heaters boast thermal efficiencies up to 98 %, translating to concrete reductions in energy consumption. Robbins households see tangible benefits in multiple categories:

Thermodynamic Advantages

  • No standby heat loss owing to the absence of a 40- or 50-gallon tank
  • Modulating burners that fire at low BTU rates when a single lavatory faucet runs
  • Fully sealed combustion, keeping conditioned indoor air from escaping the property

Lower Operational Costs

While precise savings vary by family size and lifestyle, long-term utility bills often decrease 15 %–35 % once the tankless unit replaces an aging atmospheric-vented tank.

Environmental Impact

  • Reduced natural gas or propane consumption leads to proportional drops in greenhouse gas emissions
  • Compact form factor minimizes raw materials used during manufacturing, lowering the product’s embodied carbon footprint

Maintenance Strategies to Maximize Longevity

Annual Descale and Inspection

HEP offers service packages that include:

  • Pumping a food-grade citric-acid solution through the heat exchanger for 45 minutes
  • Cleaning inlet water screens and condensate traps
  • Verifying flame-rod micro-amp readings to preempt ignition failures

Monitoring System Health

Homeowners can review self-diagnostic logs on the onboard controller, flagging error codes such as 11 (ignition) or 90 (combustion abnormal) so HEP can address them before downtime occurs.

Addressing Common Misconceptions

Instant vs. Endless Hot Water

Contrary to popular belief, a tankless heater still requires travel time for hot water to reach distant fixtures. What it does deliver is an endless supply once flow arrives. HEP mitigates wait time by installing:

  • Dedicated recirculation loops
  • Motion-activated demand pumps under sinks farthest from the water heater

Simultaneous Fixture Demand

Some homeowners worry that tankless systems cannot keep pace with multiple showers. Properly sized units, coupled with low-flow fixtures (1.75 gpm showerheads), comfortably handle dual or triple usage.

Smart Home Connectivity

App-Based Control

Modern tankless models supported by HEP feature Wi-Fi modules that pair with smartphone apps offering:

  • Real-time flow rate and outlet temperature monitoring
  • Vacation mode activation from anywhere in the world
  • Customized schedules to pre-heat loops during typical wake-up hours

Predictive Maintenance Alerts

Self-learning algorithms track burner cycles and hard-water exposure, pushing notifications when descaling is due, well before efficiency slides.

Future-Proofing Renovations

Modular Manifold Plumbing

When paired with PEX manifolds, a tankless water heater becomes the heart of a scalable hot-water network:

  • Each branch line operates independently, allowing isolated fixture shut-offs during repairs without affecting the entire house.
  • Expansion for an accessory dwelling unit or workshop merely involves tying additional manifold ports into the existing system.

Solar Pre-Heat Integration

Robbins receives roughly 4.4 peak sun hours per day on average. HEP can integrate a solar thermal panel that raises incoming water temperature by 10 °F–20 °F. The tankless unit then finishes the heating cycle, consuming less fuel.

Warranty and Ongoing Support

HEP coordinates manufacturer parts coverage while stocking common components—sensors, fans, and circuit boards—at its local warehouse. This approach eliminates extended downtime associated with shipping delays.

Enhancing Performance With Optional Accessories

Installing a tankless water heater does not need to be a one-size-fits-all decision. HEP offers a suite of customizable add-ons that fine-tune performance, increase longevity, and improve daily user experience.

Built-In Filtration and UV Purification

Robbins homeowners on private wells often request extra water quality safeguards. HEP attaches multi-stage sediment and carbon filters upstream of the unit, followed by a compact UV chamber that neutralizes bacteria before water reaches taps. This package:

  • Protects the heat exchanger from abrasive grit
  • Inhibits bacterial colonization inside plumbing lines
  • Delivers cleaner-tasting water for cooking and drinking

Noise Dampening Solutions

Although tankless units already operate quietly, audible burner ramp-ups can carry through thin interior walls in smaller homes. To address this, HEP offers:

  • Acoustic insulation jackets wrapped around the cabinet
  • Anti-vibration mounting pads that decouple the chassis from studs
  • Flexible gas connectors that reduce resonance

The result is near-silent operation even when multiple fixtures demand maximum flow.

High-Altitude Kits

Portions of the Cumberland Plateau surrounding Robbins sit at elevations where oxygen levels drop enough to affect combustion. Specialized orifice kits and fan calibration ensure consistent burner efficiency, preventing incomplete combustion and elevated emissions under these conditions.

Real-World Application Examples in Robbins Neighborhoods

Growing Family in a Split-Level Home

A four-bathroom split-level residence on Sycamore Drive saw morning congestion around showers. After HEP installed a 199,000 BTU condensing tankless unit with a dedicated recirculation loop, the family reported seamless back-to-back usage with no temperature fluctuations.

Retrofitting a Historic Cottage

A 1940s cottage near downtown featured limited basement headroom and outdated galvanized piping. HEP relocated the water heater to an exterior wall, freeing interior storage space and avoiding structural alterations. Insulated stainless venting and an outdoor freeze-protection kit keep the unit operating despite subfreezing winter nights.

Workshop and Accessory Dwelling Unit (ADU) Setup

One large parcel combined a primary residence, detached garage workshop, and a recently finished ADU for extended family. Rather than installing three separate tanks, HEP engineered a central high-capacity tankless system feeding insulated PEX lines to all structures. Zoned recirculation pumps triggered by motion sensors ensure hot water arrives quickly in each building without constant circulation losses.

These scenarios highlight the adaptability of tankless technology when paired with HEP’s design expertise, demonstrating that almost any Robbins household layout can reap the benefits of endless, energy-efficient hot water.

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