Tankless Water Heater Install

HEP PlumbingTankless Water Heater Install

Tankless Water Heater Install | Plumbing | La Follette

Imagine never running out of hot water again—just pure, on-demand comfort whenever you turn the tap. HEP’s licensed plumbers bring that experience home to La Follette with expertly installed tankless water heaters that cut standby energy loss, free up valuable space, and can slash utility bills by up to 40 percent. We size the unit precisely for your household’s needs, handle every code requirement, and back our work with rock-solid warranties, so you can enjoy endless hot showers and lower energy costs without lifting a finger.

Whether you’re replacing a bulky tank or building a new dream bathroom, our team arrives on time, protects your property, and has most installs finished the same day. Plus, with honest up-front pricing, financing options, and 24/7 emergency support, you get peace of mind long after the water starts flowing. Upgrade to a tankless system with HEP and feel the difference every time you turn on the tap—hot water that’s ready when you are.

What our customers say

My 91 year old dad’s water heater was leaking all over the place. HEP came the same day I called. Kyler was friendly, thorough, professional and gave us all our options. He repaired the leak while there and scheduled a new water heater installation 2 days later. We are very pleased!
Laura M. profile photo
Laura M.
Kyler came out to give me a quote on a tankless and answered all my questions that I asked he went above and beyond thank you
Ej P. profile photo
Ej P.
So we're finishing half of our basement and got ahold of HEP for some advice on tankless water heaters to try and save some space. Less than 24 hours later Kyler was at the house and had an answer for every question and 2 or 3 options for every scenario I ran by him. After about an hour he had us a plan in budget that we could live with. Next business day Robbie was out bright and early and had us taken care of in a matter of hours. Guys are clean, friendly, do neat work, sell a much better product that we replaced and seem to care about what they do. Higher priced compared to a smaller one man operation but I've got piece of mind on what was completed and there's no price tag for that. Appreciate the HEP guys!
Cole I. profile photo
Cole I.
Rubin did a great job of fixing my issue and servicing the thankless water heaters.
Belle U. profile photo
Belle U.
Ruben was polite and asked questions. He helped me with leak and suggested a treatment for my pipes plus flushed my tankless. 100% satisfaction.
Nancy G. profile photo
Nancy G.
Matthew Ross was the gentleman that came out and serviced our tanks. He answered any questions we had and was very respectful and did a great job.
Sarah R. profile photo
Sarah R.
They are a great Oxbox HVAC & Navien Tankless water heater equipment dealer, their technicians & customer service representatives are friendly, professional and knowledgeable. They purchase & install quality products.
Kal T. profile photo
Kal T.
Called on Saturday night and set up a Sunday appointment. The technician, Patrick McGraw, was friendly, helpful, and diagnosed the issue quickly. I've used HEP for my tankless water heater and HVAC upgrades and getting quotes on electrical, plumbing, and drywall for our unfinished basement. Great guys to work with.
Kevin J. profile photo
Kevin J.
Justin, Jesse and Brandon were fantastic. I'm ready to experience my gas tankless water heater.
Ru P. profile photo
Ru P.
Very professional and great customer service. Tom went above and beyond with the installation of our furnace and two cooling units. Ed did some preventive maintenance on our tankless water heater and got us some quotes on other work that was inspected. Very helpful and informative.
Adam P. profile photo
Adam P.

Advanced Sizing Methodologies for Diverse Households

Correct sizing moves beyond simple fixture counts. HEP employs detailed calculations that balance peak flow rates with water temperature rise requirements, guaranteeing user comfort even during exceptional demand periods.

Fixture Units and Simultaneous Demand

Plumbers tally fixture units—numerical values assigned to showers, tubs, dishwashers, and washing machines—then convert the total into gallons per minute (GPM). A La Follette home with:

  • Two full baths (4.0 GPM each)
  • One kitchen sink (1.5 GPM)
  • High-efficiency washer (2.0 GPM)

could reach 11.5 GPM if every fixture operates simultaneously. HEP checks whether such concurrency truly occurs or if staggered usage allows a smaller, more energy-efficient unit without compromising comfort.

Seasonal Adjustments in La Follette

Winter groundwater may arrive at 45 °F, while midsummer figures hover near 62 °F. Because the heater must raise water temperature to around 120 °F, the delta T in January becomes 75 °F versus 58 °F in July. HEP sizes the system for the worst-case winter scenario, preventing lukewarm showers when residents need heat most.

Recirculation Options for Immediate Hot Water

Tankless systems save energy but can leave users waiting several seconds for hot water to reach distant taps. Recirculation solutions combine efficiency with convenience.

Dedicated Return Lines

Homes under renovation sometimes add a small-diameter loop from the farthest fixture back to the heater. A low-watt pump keeps water moving at timed intervals, ensuring near-instant warmth without wasting gallons down the drain.

Demand-Control Pumps

For finished homes where running new pipe is impractical, HEP installs motion-activated or push-button pumps at the fixture. The unit briefly sends hot water through the cold line until sensors verify target temperature, then shuts itself off—saving both energy and water.

Cold-Weather Protection Strategies

Although La Follette’s winters are milder than northern climates, nights below freezing still threaten exterior or unconditioned-space installations.

Freeze-Resistant Installation Practices

  • Self-regulating heat tape on inlet and outlet pipes
  • Closed-cell foam insulation sleeves rated for sub-zero temperatures
  • Automatic drain-down valves that open during power outages

Exterior Tankless Enclosures

Where interior mounting is impossible, HEP secures the heater inside insulated, lockable cabinets with louvered vents for combustion air. Built-in heaters or heat lamps activate when ambient temperature drops, preserving functionality without manual intervention.

Acoustic Comfort and Installation Placement

High-speed fans and gas burners generate modest noise, which can be distracting in quiet living spaces.

Sound-Dampening Techniques

HEP places rubber isolation pads between wall brackets and studs to absorb vibration. Flexible stainless-steel connectors further reduce resonance transmitted through copper or PEX lines.

Vibration Isolation

When units are installed on shared walls adjoining bedrooms or offices, plywood backers with acoustic-grade mats create an additional buffer, ensuring decibels remain well below typical household background levels.

Gas Supply Optimization for Peak Performance

Evaluating Existing Infrastructure

Technicians measure line diameter and total service length from meter to appliance array. Undersized piping starves combustion, causing ignition failures or poor temperature stability.

Upsizing and Material Selection

If calculations reveal a deficit, HEP replaces segments with larger-diameter black iron or flexible CSST rated for the heater’s BTU draw. Sediment traps catch debris before it enters the gas valve, reducing maintenance calls.

Integrated Water Treatment for System Health

While many residents recognize the need to soften dish or laundry water, point-of-entry treatment can directly prolong a tankless heater’s lifespan.

  • Polyphosphate feeders coat internal surfaces, hindering limescale adhesion
  • Electronic scale inhibitors alter mineral polarity, keeping calcium in suspension
  • Dual-tank softening systems employ resin beads to swap hardness ions with sodium or potassium, preventing deposits entirely

Retrofits in Limited-Access Crawl Spaces

La Follette’s older homes sometimes present crawl spaces as the only installation site. HEP adapts by:

  • Building raised platforms to keep units above potential standing water
  • Installing LED task lighting and moisture-resistant GFCI outlets for service work
  • Routing concentric vent kits horizontally to exterior walls, avoiding roof penetrations that could leak

Electrical Considerations for Hybrid Gas-Electric Models

Some high-output gas heaters incorporate electric elements that activate during peak draws. Proper installation includes:

  • Dedicated 120-V circuits with AFCI/GFCI dual protection
  • Surge suppressors to protect sensitive control boards from lightning-induced voltage spikes
  • Verifying neutral and ground separation in sub-panels to meet the National Electrical Code

Compliance with La Follette and Campbell County Plumbing Codes

Local regulators require that all tankless water heater installs adhere to current plumbing, mechanical, and fuel-gas codes. HEP coordinates the entire process so homeowners remain compliant without navigating bureaucracy themselves.

Permit Acquisition and Documentation

  • Filling out Campbell County mechanical permit applications
  • Submitting manufacturer specification sheets that list BTU loads and vent class
  • Providing jobsite sketches that show clearances, vent termination points, and gas line routing

Inspection Coordination

HEP schedules rough-in and final inspections, remaining on-site to demonstrate safety devices such as pressure relief valves, condensate neutralizers, and combustion-air screens. Any municipal punch-list items are resolved immediately, preventing costly delays.

Venting Architectures Customized for Tankless Units

Correct venting not only ensures safe operation but also maximizes thermal efficiency.

Concentric Vent vs. Twin Pipe

  • Concentric assemblies incorporate exhaust and intake within a single pipe, simplifying wall penetrations and reducing aesthetic impact.
  • Twin-pipe systems separate intake and exhaust, ideal for longer runs where friction loss must be minimized.

Combustion Air Sourcing in Tight Building Envelopes

Newer La Follette homes utilize spray-foam insulation that greatly reduces infiltration. HEP designs sealed combustion paths that draw air from outdoors, eliminating the risk of back-drafting while preserving indoor air quality.

Condensing vs Non-Condensing: Selecting the Right Technology

A condensing unit extracts additional heat from exhaust gases, lowering flue temperatures enough to allow PVC venting and higher efficiency ratings.

Advantages of Condensing Designs

  • Energy factors exceeding 0.95, translating into lower utility bills
  • Cooler exhaust permits placement flexibility because sidewall vent covers remain safe to touch
  • Reduced carbon footprint through diminished fuel consumption

Neutralizing Condensate for Environmental Protection

Condensing models produce acidic condensate. HEP installs pH-raising filter cartridges filled with limestone chips before routing discharge to the sanitary sewer, protecting municipal pipes and septic systems alike.

Power and Fuel Options for Varied Home Configurations

Natural Gas Availability in La Follette

Within city limits many streets already contain mains. HEP taps existing service lines, adding properly sized regulators and shut-off valves in accordance with local ordinances.

Propane Solutions for Rural Properties

For homes beyond natural gas reach, technicians integrate tankless units with above-ground or buried propane tanks. Proper orifice sizing and altitude adjustment ensure the burner mixes fuel and air efficiently, avoiding sooty residue and flame instability.

Smart Controls and Home Automation Integration

Modern tankless heaters feature onboard CPUs and Wi-Fi radios that sync effortlessly with popular home-automation ecosystems.

Wi-Fi Enabled Monitoring

  • Real-time display of inlet temperature, flow rate, and combustion status
  • Push notifications to the homeowner’s phone if error codes appear
  • Cloud-based learning algorithms that adapt firing cycles to household patterns, trimming excess usage

Vacation Mode Programming

When residents leave for extended periods, HEP configures vacation settings that drop set-point temperature and activate freeze-protection cycles only when sensors predict risk, conserving both gas and electricity.

Routine Maintenance Protocols

Consistent upkeep secures the long service life expected from premium tankless gear.

Annual Descaling Service

La Follette’s moderate water hardness (varying between 6–11 grains per gallon) still accumulates scale inside the heat exchanger. HEP performs:

  • Isolation-valve shutdown
  • Circulation of food-grade citric acid solution for 45 minutes
  • Post-flush neutralization and rinsing until pH returns to potable range

Filter Cleaning Procedures

Many models include stainless-steel mesh filters on the cold-water inlet. Quarterly inspection and rinsing prevent sediment blockage that might trigger flow-sensor errors.

Troubleshooting Scenarios Addressed During Commissioning

Flame Failure Codes

Improper gas pressure, dirty igniters, or wind gusts can extinguish the burner. By documenting manifold pressure and verifying electrode gap during startup, HEP minimizes nuisance shutdowns.

Cold Water Sandwich Effect Mitigation

Intermittent draws—such as hand-washing—can create temperature swings. Programming internal buffer logic, or installing a small point-of-use tank downstream, eliminates brief bursts of cold water between hot spurts.

Energy and Environmental Benefits for La Follette Residents

  • 10-15 percent reduction in natural-gas consumption compared with storage tanks
  • Lower standby loss because water is heated on demand, not maintained 24/7
  • Up to 1,000 gallons of water saved per year when recirculation with smart pumps replaces faucet-waiting waste

Enhancing Real Estate Value Through Modern Mechanical Upgrades

Buyer Appeal

Prospective purchasers increasingly prioritize efficiency upgrades. A professionally installed tankless unit signals forward-thinking maintenance and reduced future costs—attributes that can differentiate a La Follette listing in a competitive market.

Insurance Considerations

Some carriers offer policy credits for flood mitigation. Removing 40- or 50-gallon storage tanks eliminates catastrophic leak risk, aligning with insurers’ preventive-loss objectives.

Project Timeline and Site Preparation Steps

Pre-Installation Checklist for Homeowners

  • Clear a three-foot workspace around the proposed mounting wall
  • Verify electrical outlets are accessible and panels have spare breakers
  • Relocate combustible materials such as paint cans and gasoline away from the work zone

Day-of Installation Workflow

  1. Shut off water, gas, and electrical feeds to the existing heater
  2. Drain residual water through garden hose to floor drain or exterior
  3. Remove and haul away old tank to recycling facility
  4. Hang mounting bracket to structural studs, verifying plumb orientation
  5. Connect gas valve, water lines, condensate tubing, and vent system
  6. Restore utilities, purge air from gas line, and perform leak-down test with manometer
  7. Power up unit, set temperature, and confirm stable combustion across modulation range
  8. Educate homeowner on remote control, maintenance intervals, and warranty registration

High-Altitude and Specialized Adjustments

Although La Follette sits at roughly 1,150 feet above sea level, some surrounding ridge homes exceed 2,000 feet. HEP calibrates fan speeds and gas-valve offsets to compensate for thinner air, ensuring identical performance regardless of elevation.

Safety Systems Built into Modern Tankless Platforms

  • Flame-rod verification halts gas flow within milliseconds if ignition fails
  • Overheat limiters shut down burners if internal copper surfaces reach unsafe temperatures
  • Freeze sensors trigger low-wattage heaters to protect water passages during power failures as long as gas supply persists
  • Built-in carbon monoxide monitoring on select units provides an extra layer of protection, initiating auto-lockout if exhaust readings exceed thresholds

Commissioning Documentation for Long-Term Reliability

Upon completion, HEP provides a commissioning booklet including:

  • Combustion analysis results (O₂, CO₂, and CO ppm)
  • Exhaust gas temperature and draft pressure
  • Inlet water hardness reading and treatment method
  • Serial numbers and manufacturer start-up form for warranty validation

Integration with Solar Thermal or Pre-Heat Systems

Some La Follette homeowners are installing rooftop solar thermal panels that deliver 80–90 °F water to a mixing tank. A properly configured tankless heater senses inlet temperature and throttles burner output accordingly, often firing at only 30–40 percent of capacity. This hybrid arrangement amplifies renewable energy gains while guaranteeing endless hot water on cloudy days.

Government Incentives and Utility Rebates for Efficiency Projects

State-level energy programs occasionally sponsor rebates for high-efficiency gas appliances. HEP submits required AHRI certificates and rebate forms on behalf of clients, simplifying paperwork and reducing the project’s net energy-savings payback period.

Field-Serviceability Features that Minimize Downtime

  • Swing-out front panels secured with captive screws for tool-less access
  • Modular fan assemblies that slide out without disconnecting the vent
  • Color-coded wiring harnesses that eliminate diagnostic confusion
  • Onboard error-code history logs for precise troubleshooting

By combining meticulous engineering, local code expertise, and forward-looking technology integration, HEP continues to set the benchmark for tankless water heater installs in La Follette and the surrounding East Tennessee region, facilitating years of reliable, efficient, and environmentally conscious hot-water delivery.

Areas We Serve

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