Satisfaction Guarantee
Satisfaction Guarantee | Tankless Water Heater Install | Plumbing | Pigeon Forge
When you invite HEP’s licensed plumbers into your Pigeon Forge home for a tankless water heater install, you’re backed by our rock-solid 100% Satisfaction Guarantee. We handle every step—from sizing the unit for your household’s demand to meticulous venting and gas-line adjustments—so you enjoy endless hot water, lower energy bills, and the peace of mind that comes from expert craftsmanship. If anything falls short of your expectations, we’ll make it right, period.
Homeowners across Sevier County choose HEP because we arrive on time, protect your floors with drop cloths, and leave the workspace spotless. Our locally based team is available 24/7 for follow-up service, and all parts and labor are fully warranted. Hot showers, happier mornings, zero worries—that’s the HEP promise.
FAQs
What does your 100% Satisfaction Guarantee cover for tankless water heater installations in Pigeon Forge?
Our guarantee covers every aspect of your new tankless water heater installation—from the initial assessment and precise sizing to the final performance test. If you are not completely satisfied with the workmanship, system performance, or our customer service within the first year, we’ll return promptly to correct the issue at no extra cost. If we still can’t meet your expectations, we will uninstall the unit and provide a full refund of the installation labor.
How long does a typical tankless water heater installation take?
Most residential installations in the Pigeon Forge area take 4–6 hours once the technician arrives. This includes safely removing the old water heater (if applicable), upgrading gas or electrical lines as needed, mounting the new unit, venting, leak checks, and a full operational test. Complex situations—such as relocating the unit or upgrading venting through multiple stories—can extend the timeline, but we will provide an accurate estimate before work begins.
Will a tankless system really save me money on energy bills?
Yes. Tankless water heaters heat water on demand, eliminating the standby heat loss common with traditional tanks. Homeowners in Pigeon Forge typically report 20–40% savings on their water-heating energy costs, depending on household size and usage patterns. Many units also qualify for federal tax credits or local utility rebates, further offsetting the initial investment.
What maintenance is required after installation?
We recommend an annual maintenance visit to flush mineral buildup, inspect the heat exchanger, and verify proper venting. In areas with hard water—common in parts of Sevier County—flushing may be needed every 6–9 months. Our plumbing team offers an affordable maintenance plan that includes priority scheduling, discount pricing on parts, and keeps your manufacturer’s warranty intact.
Can you help me choose the right size and brand of tankless water heater?
Absolutely. During a free in-home consultation, our certified technician will calculate your peak hot-water demand (gallons per minute) based on fixtures, appliance loads, and temperature rise in Pigeon Forge’s climate. We’ll present at least two sizing options from trusted brands like Rinnai, Navien, and Rheem, explaining the pros, cons, and warranty coverage of each so you can make an informed decision.
Do you offer financing or payment plans for tankless water heater installations?
Yes. We partner with several financing providers to offer flexible options, including 0% APR for 12 months or low-interest terms up to 60 months (subject to credit approval). We also accept major credit cards and can bundle the maintenance plan into your monthly payment, making it easier to upgrade to energy-efficient hot water without stressing your budget.