Rock-solid Warranties
Rock-solid Warranties | Tankless Water Heater Install | Plumbing | New Market
Enjoy endless hot water and lower utility bills with HEP’s expert tankless water heater install services right here in New Market. Our certified plumbers swap out bulky, inefficient tanks for compact, on-demand systems that heat water only when you need it—giving your family comfort without the waste. We arrive on time, protect your home with drop cloths and shoe covers, and leave the workspace cleaner than we found it, so the only thing you notice is the steady flow of perfectly heated water.
Every installation is backed by HEP’s Rock-Solid Warranties, covering both workmanship and the premium units we recommend. Should anything go wrong, a single call sends a friendly tech to your door—no hidden fees, no finger-pointing between manufacturers and contractors, just fast solutions from people who live and work in the New Market community. Book today and discover why local homeowners trust HEP for plumbing done right the first time, every time.
FAQs
What advantages does a tankless water heater offer over a traditional tank model in New Market?
A tankless (on-demand) unit heats water only when you open a tap, eliminating standby heat loss that occurs with storage tanks. This can cut your water-heating energy use by 25–40 %, lower monthly utility bills, and free up floor space. Because our area’s groundwater temperatures swing with the seasons, we size each unit to ensure a steady, endless supply of hot water—even during New Market’s coldest winter mornings.
What does your Rock-Solid Warranty include for a tankless installation?
Every install is backed by three layers of protection: 1. Manufacturer Coverage – Up to 15 years on the heat exchanger and 5 years on parts (brand-specific). 2. Our Labor Warranty – We guarantee all workmanship for a full 10 years; if a leak or code issue tied to our install occurs, we fix it at no charge. 3. 24/7 Priority Service – Warranty calls jump to the front of the line, and trip/diagnostic fees are waived for the first 5 years. You’ll receive written documentation on the day of installation, and we register the unit with the manufacturer on your behalf so coverage starts immediately.
How do I know what size tankless water heater my household needs?
Sizing is based on two factors: (1) the maximum gallons per minute (GPM) you’ll demand at peak usage—e.g., running two showers and a dishwasher simultaneously—and (2) the temperature rise needed from New Market’s incoming water (about 50 °F in summer and 35 °F in winter) to your desired hot-water setpoint. During our in-home assessment we calculate peak GPM, measure gas line capacity, and recommend a properly sized unit—typically 6–11 GPM for most three-to-five-bath homes in the area. Correct sizing prevents lukewarm showers and maximizes efficiency.
How long does professional installation usually take, and will my water be off all day?
A straightforward replacement of a gas tank heater with a gas tankless model takes 6–8 hours. Converting from electric or relocating the unit can extend the job to 8–10 hours. We keep water and gas interruptions to the shortest window possible—usually 2–3 hours—so you’re not without service all day. Before leaving, we purge air from the lines, test for leaks, and walk you through operating the digital controller.
What maintenance is required to keep my tankless system running efficiently?
Tankless heaters need far less upkeep than tanks but still benefit from annual service. We recommend: • Flushing the heat exchanger with a mild vinegar solution to remove mineral scale (every 12 months in New Market’s moderately hard water). • Cleaning the inlet filter and air intake screen. • Checking gas-combustion settings and venting for proper draft. • Updating firmware on smart models. Our Comfort Club plan covers all of the above, extends our labor warranty to lifetime, and documents service records to keep the manufacturer warranty valid.
Are rebates or tax incentives available in New Market for going tankless?
Yes. As of 2024 most ENERGY STAR®-rated gas tankless units with a ≥0.95 Uniform Energy Factor qualify for a federal 25C tax credit equal to 30 % of the project cost, up to $600. The Tennessee Valley Authority (TVA) is also offering $100–$250 bill credits for high-efficiency gas conversions, and several natural gas utilities provide $200 instant rebates on qualifying models. We handle all paperwork, supply proof of installation, and deduct utility rebates instantly so you see savings upfront.