Warranty Options
Warranty Options | Tankless Water Heater Install | Plumbing | Harrogate
Transform the way Harrogate homes enjoy hot water with HEP’s unbeatable warranty options. Our experienced, background-checked plumbers specialize in tankless technology that delivers endless hot water, lower energy bills, and valuable space savings. When you schedule a tankless water heater install, you can pair it with tiered warranty plans that cover both labor and parts, offering up to a decade of peace of mind. From the first consultation to the final test-fire, we handle every detail so you can focus on the comfort—and the savings.
Choosing HEP means choosing a local team that stands behind its workmanship long after we leave your driveway. Should anything go wrong, a single call dispatches our 24/7 service crew, backed by warranties that eliminate surprise costs and hassles. Discover why Harrogate homeowners trust HEP to keep both their water—and their confidence—running hot.
FAQs
What warranty options do you offer with a tankless water heater installation in Harrogate?
Every installation includes the manufacturer’s limited warranty—typically 5 years on parts and 15 years on the heat exchanger—plus our own 1-year labor warranty. You can also purchase an extended service plan that lengthens labor coverage to 5 or 10 years and adds annual maintenance visits.
Does the warranty cover both parts and labor?
Yes. The manufacturer’s warranty covers specified parts (including the heat exchanger) for the stated term, while our in-house labor warranty covers workmanship issues for the first year. If you choose an extended plan, labor coverage is extended, and replacement parts not covered by the manufacturer are discounted or included depending on the plan level.
Is routine maintenance required to keep the warranty valid?
Most manufacturers require annual professional maintenance—such as descaling and filter cleaning—to keep the warranty in force. Our extended plans include these visits. If you skip maintenance or use unqualified technicians, you risk voiding both the manufacturer and our labor warranties.
How do I register my tankless water heater for warranty purposes?
After installation, we register the unit online with the manufacturer using the serial number, installation date, and your contact information. You’ll receive a confirmation email; please keep it with your records. Registration must be completed within 30 days of installation to secure full coverage.
What happens if I need warranty service?
Call our Harrogate office or file a claim through our website. We’ll verify coverage, dispatch a licensed technician, and handle the parts authorization with the manufacturer. There is no trip charge during the labor-warranty period; afterward, standard service fees apply unless you’ve purchased an extended plan that waives them.
Are there any exclusions or situations that void the warranty?
Yes. Damage caused by improper water quality (high hardness or corrosive chemicals), electrical surges, freezing, or unauthorized repairs is excluded. Using the heater for commercial purposes without an upgraded warranty, relocating the unit without professional re-installation, or failing to perform required maintenance can void coverage.