Workmanship Guarantee
Workmanship Guarantee | Commercial Plumbing | Plumbing | Decherd
When a pipe springs a leak or a new build needs flawless installation, Decherd businesses turn to HEP because our workmanship guarantee isn’t just a promise—it’s a safety net. Every valve we tighten, every backflow preventer we test, and every line we run is double-checked by seasoned pros who stake their reputation on precision. If something isn’t perfect, we return at no cost, no questions asked. That confidence lets property managers sleep at night and keeps tenants, customers, and employees focused on what matters most.
From restaurants that can’t afford kitchen downtime to warehouses relying on high-capacity fire suppression, our commercial plumbing crews arrive with fully stocked trucks, advanced diagnostic tech, and the authority to fix problems on the spot. Transparent pricing, tidy worksites, and 24/7 emergency response mean you’re never left guessing or waiting. Choose HEP and feel the difference a true workmanship guarantee makes—today, tomorrow, and for the life of your system.
FAQs
What does your workmanship guarantee cover for commercial plumbing projects in Decherd?
Our workmanship guarantee promises that all labor performed by our licensed plumbers on your commercial property in Decherd will be free from installation errors, code violations, and craftsmanship defects. If any leak, blockage, or operational failure occurs due to our workmanship within the guarantee period, we will return promptly, diagnose the problem, and correct it at no cost to you.
How long is the workmanship guarantee valid?
For most commercial plumbing services—including piping, fixture installation, drain line work, and water heater setups—our workmanship guarantee is valid for 24 months from the date of project completion. Some specialty services (such as commercial backflow prevention device installation) carry extended guarantees up to 36 months. The exact term will be stated in your written project proposal and final invoice.
Does the guarantee apply to both new installations and repairs?
Yes. Whether we are installing an entirely new plumbing system in your facility or repairing an existing component, our workmanship guarantee applies. If a repair we performed fails within the guarantee period due to workmanship, we will re-do the repair or provide a suitable replacement solution free of charge.
What is not covered under the workmanship guarantee?
The guarantee specifically covers issues that arise from our labor. It does not cover: (1) defects in manufacturer-supplied parts or fixtures (these are subject to the manufacturer’s warranty); (2) damage caused by misuse, abuse, freezing, vandalism, or acts of nature; (3) failures resulting from lack of routine maintenance; or (4) modifications made by another contractor or unlicensed individual after our work was completed.
How do I make a claim if an issue arises?
Simply call our 24/7 service line or submit a claim through our website within the guarantee period. Provide your original invoice or job number, a brief description of the issue, and photos if possible. We will schedule an on-site inspection—usually within 24 hours for urgent matters—to verify the problem and perform the necessary corrective work at no charge.
Are materials and fixtures also covered, or just labor?
Our workmanship guarantee is focused on labor; however, we only use high-quality, warrantied materials. Most commercial-grade fixtures and equipment we install carry separate manufacturer warranties ranging from 1 to 10 years. We handle all warranty paperwork on your behalf, so if a product defect occurs, we can coordinate with the manufacturer for repair or replacement while still covering the labor under our workmanship guarantee.