Emergency Call-out
Emergency Call-out | Plumbing | Winchester
When a pipe bursts at midnight or the boiler gives up on a frosty Winchester morning, you need help that arrives faster than you can say “turn off the stop-cock.” HEP’s emergency call-out team is on the road 24/7, fully kitted with parts and diagnostic tech to tackle leaks, blockages and heating failures on the first visit. Our local engineers know every shortcut from the High Street to the quieter lanes outside the city, so you’re never left waiting long for expert plumbing support.
From the moment you call, you’ll get clear updates, upfront pricing and workmanship backed by robust guarantees—no hidden fees, no fuss. Whether it’s a flooded kitchen in Kings Worthy or a radiator that’s stone-cold in St Cross, we restore comfort quickly, cleanly and with a smile. Save our number now and let HEP be your first line of defence against unexpected plumbing emergencies in Winchester.
FAQs
How quickly can your emergency plumbers reach my property in Winchester?
We aim to be at any address within the Winchester area in 30–60 minutes of your call, traffic and weather permitting. Our on-call engineers are strategically located around the city and surrounding villages so we can dispatch the closest available plumber immediately after we confirm your details.
What emergency plumbing issues do you handle?
Our team is equipped to tackle all urgent plumbing problems, including burst or leaking pipes, blocked drains or toilets, failed hot-water cylinders, broken immersion heaters, leaking radiators, loss of water pressure, and overflowing tanks. We carry a broad range of replacement parts on the van to complete most repairs on the first visit.
Are your emergency services available 24/7, even on weekends and holidays?
Yes. We operate 24 hours a day, 365 days a year—including Christmas, bank holidays, and Sundays—because plumbing emergencies rarely happen at convenient times. You will always reach a real member of our team, not an answering service, no matter when you call.
How much will an emergency call-out cost?
We charge a clear, fixed call-out fee that covers the first hour of labour, with no hidden extras for nights, weekends, or holidays. After the first hour, we bill in 15-minute increments so you only pay for the time actually spent on site. Any additional parts or materials required will be quoted for and agreed with you before work begins.
What should I do while waiting for the plumber to arrive?
If water is actively leaking, turn off your property’s main stopcock (usually found under the kitchen sink or where the supply enters the building). Open taps to drain residual water from the system, move valuables out of harm’s way, and switch off electricity in affected areas if safe to do so. Avoid using chemical drain cleaners or attempting repairs that could worsen the problem.
Do you cover the surrounding villages outside Winchester?
Absolutely. Our emergency call-out service covers Winchester itself and nearby locations such as Twyford, Kings Worthy, Colden Common, Compton, Hursley, Otterbourne, Alresford, and Eastleigh. If you are unsure whether we serve your postcode, just give us a call—we will confirm availability instantly.