Gas Safe Registered
Gas Safe Registered | Plumbing | Whitwell
When a burst pipe threatens your morning or you’re planning an energy-saving boiler upgrade, HEP’s Gas Safe registered engineers are just around the corner in Whitwell. We combine decades of experience with the warm, dependable service you expect from a family-run team, arriving on time, fully equipped, and ready to get your home back to normal.
From routine plumbing checks and power-flushes to complex boiler installations, landlord certificates and rapid emergency call-outs, our fully insured experts cover it all with clear, upfront pricing and meticulous workmanship. One call to HEP is all it takes to restore warmth, water and peace of mind—experience local plumbing care that puts your comfort first, 24 hours a day.
FAQs
What does “Gas Safe registered” mean and why is it important?
A Gas Safe registered engineer is legally certified to work on gas appliances and pipework in the UK. Registration proves the engineer has passed rigorous training and regular competence assessments set by the Gas Safe Register, the government-appointed body that replaced CORGI. Using a registered engineer protects you from unsafe workmanship, helps keep your household compliant with the law, and ensures any warranty on your boiler or fire remains valid. You can verify our registration at gassaferegister.co.uk or by calling 0800 408 5500 and quoting our licence number.
What gas and plumbing services do you provide in Whitwell?
We cover the full range of domestic and light-commercial gas and plumbing work, including: boiler installation, servicing and repair; landlord gas safety certificates (CP12); central-heating power-flushing; gas cooker and hob installation; smart thermostat fitting; unvented hot-water cylinder installation and maintenance; leak tracing and pipe repairs; bathroom plumbing; and general emergency call-outs. All work is carried out by insured, Gas Safe registered engineers based locally, so you get rapid response times throughout Whitwell and surrounding villages.
How quickly can you attend an emergency gas leak or boiler breakdown?
For genuine gas leaks we prioritise same-hour attendance—usually within 30–60 minutes of your call—because escaping gas is an immediate safety hazard. Boiler breakdowns during cold weather are normally attended the same day, often within 2–4 hours. Our 24/7 phone line triages emergencies, offers safety advice (such as shutting off the supply and ventilating the property) and dispatches the nearest available engineer from our Whitwell team. There is no additional call-out fee for nights or weekends; you pay only for time on site and any parts required.
Do you install and service all brands of boilers and gas appliances?
Yes. Our engineers are manufacturer-trained on Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, Viessmann, and more. We keep common spares in stock, and our diagnostic equipment is compatible with the latest condensing and combi boilers as well as older open-vented models. For new installations we provide brand-neutral advice based on your budget, property size and efficiency goals. All new boilers come with up to 12-year parts-and-labour warranties because we are accredited installers for several major manufacturers.
How often should my boiler be serviced and what does the service include?
An annual service is recommended by both manufacturers and the Gas Safe Register. It keeps your boiler running efficiently, maintains warranty cover, and allows early detection of carbon-monoxide risks. Our standard service in Whitwell includes: flue-gas analysis; safety-device checks; inspection and cleaning of the burner, heat exchanger and condensate trap; pressure and expansion-vessel tests; system water-quality checks; and a written digital report. If minor parts such as seals or electrodes need replacing, we do so on the spot with your approval.
Are your quotes free and how transparent is your pricing?
Absolutely. Site surveys and written quotations are free and come with no obligation. We operate a clear pricing policy: diagnostic labour is capped at a fixed first-hour rate, then billed in 15-minute increments; replacement parts are charged at trade price plus a modest handling fee, shown on your invoice; and larger jobs (e.g., boiler swaps) are quoted as a fixed sum that covers labour, materials, disposal and building-control notification. You will always know the total cost before we start work, and we accept card, cash and BACS payments.