Certified Technicians
Certified Technicians | Water Purification | Plumbing | Whitwell
From the crystal-clear streams that snake through the Sequatchie Valley to the faucets in your Whitwell home, HEP’s certified technicians believe every drop should taste just as pure. Our team pairs decades of plumbing know-how with state-of-the-art water purification solutions, removing sediment, chlorine, hard-water minerals, and even trace contaminants that ordinary filters miss. We test, tailor, and fine-tune each system on-site, so your family can enjoy healthier water, longer-lasting appliances, and fewer plastic bottles cluttering the recycle bin.
Because we’re rooted right here in Whitwell, you get same-day service, transparent pricing, and technicians who treat your home like their own. Whether you’re battling stubborn odors, cloudy ice cubes, or rust stains in the sink, one call to HEP brings friendly experts armed with industry-leading tech and a 100% satisfaction promise. Taste the local difference—pure, simple, and expertly delivered.
FAQs
What types of water purification systems do your certified technicians install in Whitwell?
Our plumbers are factory-trained and state-licensed to install a full range of residential and light-commercial purification equipment, including whole-house carbon filters, reverse-osmosis (RO) drinking stations, under-sink ultrafiltration units, water softeners for hard-water scale, UV disinfection lamps, and combination systems that address iron, sulfur, and manganese common to Whitwell’s well-water sources.
How do I know which water filtration or softening system is right for my home?
We begin every project with a complimentary on-site water test that checks hardness, pH, total dissolved solids, chlorine, and bacterial activity. Your technician reviews the lab-grade results with you, discusses household water usage, space constraints, and budget, then recommends one or more systems. You’ll receive a written comparison of performance, maintenance requirements, and lifecycle costs so you can make an informed decision.
Are your plumbers licensed and certified for water treatment work?
Yes. Every field technician holds a Tennessee Journeyman or Master Plumber license and has completed manufacturer certification courses for the purification brands we carry. We also maintain Water Quality Association (WQA) Certified Installer status, which requires continuing education on the latest treatment standards and local Whitwell water codes.
What is the installation process and how long does it take?
Once you approve the proposal, we schedule a convenient installation date. Most single-stage filters or softeners take 2–4 hours to install, while multi-stage RO or whole-house systems may require 4–6 hours. We shut off water only during tie-in, protect floors with drop cloths, perform all plumbing and electrical connections to code, sanitize the system, and leave you with a signed installation checklist and warranty papers.
How often do water purification systems need maintenance, and can you remind me?
Maintenance varies by system: sediment pre-filters are typically replaced every 6–12 months, RO membrane every 2–3 years, softener resin cleaned annually, and UV lamps swapped yearly. We offer customizable service plans that include automatic reminders via text or email, discounted filter cartridges, and annual performance testing to keep your warranty valid and water quality at peak levels.
Do you offer emergency repair services for water purification equipment in Whitwell?
Absolutely. Our technicians are on call 24/7 for leak repairs, pressure issues, or system failures. We stock common replacement parts—valves, o-rings, control heads, and RO membranes—on our service trucks, enabling most repairs to be completed during the first visit. Emergency dispatch within Whitwell city limits typically arrives within 60 minutes.