Workmanship Warranty
Workmanship Warranty | Pipe Upgrades | Plumbing | Whitwell
When aging lines rattle or low pressure hints at hidden leaks, HEP’s licensed pros bring Whitwell homeowners peace of mind with meticulous pipe upgrades that meet today’s codes, boost flow, and protect water quality. We remove corroded galvanized, undersized copper, or brittle PVC runs and replace them with durable PEX or Type L copper—always neat, always respectful of your home.
Every foot of new piping is backed by our no-charge workmanship warranty, so you’re covered long after the last drywall patch dries. From the first camera inspection to the final pressure test, you get transparent pricing, punctual service, and a crew that cleans up better than it found the place—proof that the smartest investment in your home’s future is a call to HEP.
FAQs
What does your workmanship warranty cover for pipe upgrades in Whitwell?
Our workmanship warranty guarantees that all labor involved in replacing, relocating, or upsizing your water, waste, or gas piping in Whitwell is performed to the highest professional standard. If a leak, loose joint, improper slope, or any other defect arises because of how we installed or connected the piping—not because of product failure or external damage—we will return, correct the fault, and restore any affected finishes at no additional cost to you.
How long is the workmanship warranty valid, and what could void it?
For most residential pipe-upgrade projects, the workmanship warranty is valid for five (5) years from the date we complete the job and pass final inspection. The warranty can be voided if: (1) another contractor or homeowner modifies the covered piping, (2) the plumbing is exposed to freezing, flooding, or other abnormal conditions, or (3) you fail to follow the maintenance guidelines we provide (for example, not winterizing exposed piping). All conditions are clearly stated on your final paperwork.
Does the warranty cover the actual pipes and fittings, or only the labor?
Our warranty specifically covers workmanship—the skill and care with which the pipes are installed. Most name-brand pipe and fitting manufacturers provide separate material warranties (often 25–50 years for copper, PEX, or Schedule 80 CPVC). If a pipe or fitting fails due to a manufacturing defect, we will assist you in filing the manufacturer’s claim and reinstall the replacement parts at no labor charge within our 5-year workmanship period.
How does Whitwell’s local plumbing code affect my warranty?
The warranty is contingent on the installation meeting or exceeding the 2021 International Plumbing Code amendments adopted by Marion County and the Town of Whitwell. Because we pull the necessary permits and arrange for town inspections, your upgraded piping will carry an official record of code compliance. If the municipality changes the code after your project is finished, your warranty remains valid for the work performed under the code in force on the completion date.
What should I do if I need to make a warranty claim?
Call our dedicated warranty line at (423) 555-1947 or email [email protected] within 48 hours of noticing an issue. We’ll schedule a free site visit, usually within one business day. Our technician will diagnose whether the problem is workmanship-related. If it is, repairs start immediately. If material failure or unrelated plumbing is involved, we’ll outline your options and help coordinate with the manufacturer or your insurance, all at no administrative charge.
Is the workmanship warranty transferable if I sell my home in Whitwell?
Yes. The warranty may be transferred once, at no charge, to the next homeowner within the original 5-year term. We simply require written notification within 30 days of closing so we can update our records and provide the new owner with maintenance guidelines. This transferability can be a strong selling point when listing your property.