Workmanship Guarantee
Workmanship Guarantee | Plumbing | Wartburg
Homeowners across Wartburg know the relief that comes from calling HEP when a leak, clog, or burst pipe threatens their day. Our certified technicians arrive quickly, diagnose issues with cutting-edge tools, and tackle every job—from simple fixture replacements to whole-home plumbing renovations—with the same meticulous care and transparent communication.
What truly sets us apart is our workmanship guarantee. If any repair or installation we perform fails due to labor within the covered period, we return at no cost to make it right—no fine print, no hassle. It’s our promise that the job isn’t finished until you’re completely confident in the water flowing through your home, and it’s one more reason Wartburg residents have trusted HEP for decades.
FAQs
What does your workmanship guarantee cover?
Our workmanship guarantee covers any installation or repair work performed by our licensed plumbers in Wartburg. If a leak, malfunction, or defect occurs because of our craftsmanship—not because of product failure or misuse—we will return, assess, and correct the problem at no additional charge.
How long does the workmanship guarantee last?
All residential plumbing work carried out in Wartburg is backed for 12 months from the date of completion. Commercial projects receive a 6-month guarantee, unless otherwise stated in your contract. During this period we will repair or redo any workmanship-related issue free of labor costs.
How do I request service under the workmanship guarantee?
Call our Wartburg office at the number on your invoice or submit a service request form on our website. Provide your original job number, address, and a brief description of the issue. A dispatcher will schedule a technician within 24–48 hours, and emergency situations are prioritized the same day.
Does the workmanship guarantee cost extra?
No. The guarantee is automatically included with every qualifying plumbing service we perform in Wartburg. You pay only for the original work. If we need to return for a workmanship-related correction, there are no labor charges and no call-out fees.
Is the guarantee valid if I live outside Wartburg?
Yes, but only within our broader service zone, which includes surrounding communities in Morgan and Roane counties. If you move outside our service area after the work is completed, the guarantee remains valid, but you may be responsible for a mileage surcharge if a site visit is required.
Are any types of plumbing work excluded from the guarantee?
Yes. The guarantee does not cover faults caused by customer-supplied materials, pre-existing damage, abuse or negligence, frozen pipes, or events such as flooding, fire, or earthquake. Manufacturer defects fall under the product warranty, not our workmanship guarantee.