Workmanship Guarantee
Workmanship Guarantee | Tankless Water Heater Install | Plumbing | Wartburg
Enjoy endless hot water and absolute peace of mind when you choose HEP for your tankless water heater install in Wartburg. Our licensed plumbers arrive on time, protect your home with clean work habits, and follow every local code to the letter. If anything related to our workmanship ever needs adjusting, we’ll come back and make it right—free of charge. That’s the HEP guarantee, and it rides with every connection we tighten and every vent we secure.
Beyond the guarantee, you’ll feel the difference the moment your new system fires up: consistent temperatures, lower energy bills, and extra space where the old tank once sat. Ready to upgrade? Call, click, or wave us down in the bright yellow van—HEP is always just around the corner in Wartburg, keeping the hot water flowing and the worries turned off.
FAQs
What does your workmanship guarantee cover for a tankless water heater installation in Wartburg?
Our workmanship guarantee covers every aspect of the physical installation we perform—mounting, gas/electrical connections, water line hookups, venting, and system commissioning. If any issue arises that can be traced back to how we installed the unit (loose fittings, improper vent slope, incorrect wiring, etc.) we will correct it at no cost to you for the entire duration of the guarantee period, which is 5 years.
How long is the workmanship guarantee valid?
We stand behind our work for 5 full years from the installation date. Within that time, any service call related to an installation-related defect is handled free of charge. Manufacturer warranties still apply separately to the components of the tankless water heater itself.
Does the workmanship guarantee include regular maintenance or descaling?
No. Routine maintenance such as annual flushing, descaling, and filter cleaning is considered owner responsibility or can be covered by one of our maintenance plans. The workmanship guarantee applies only to faults caused by our installation practices, not to normal wear, water quality issues, or lack of maintenance.
What happens if I sell my house—does the guarantee transfer to the new owner?
Yes. The workmanship guarantee is tied to the address and the specific installation, not to the homeowner. The new owner just needs to provide the original installation invoice or guarantee certificate to receive service for the remaining term.
How quickly will you respond if I need service under the workmanship guarantee?
We prioritize guarantee calls. For customers in Wartburg, we aim to have a technician on-site within 24 hours of the initial call (business days). Emergency gas or water shutoff situations are addressed the same day whenever possible.
Are there any exclusions to the workmanship guarantee I should know about?
The guarantee does not cover damage caused by acts of nature (floods, lightning), alterations by others, vandalism, improper use, or water quality issues such as scale buildup due to hard water. It specifically covers defects that stem from our installation labor or materials we supplied (pipes, fittings, venting components) during the original install.