Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Wartburg
Stubborn clog turning your Wartburg morning shower into a wading pool? HEP’s licensed pros arrive fast, armed with cutting-edge equipment and a 100% Satisfaction Guarantee that backs every drain opening we perform. From kitchen sinks choked with grease to tree-root intrusions in your main line, we diagnose the issue on the spot, quote an up-front flat rate, and get water flowing freely again—often in less time than it takes to brew a fresh pot of coffee.
Because plumbing surprises rarely wait for business hours, HEP offers 24/7 emergency service, senior and military discounts, and courteous technicians who treat your home like their own. If you’re not completely happy with the results, we’ll return and make it right at no extra cost. That’s the HEP promise: fast local response, transparent pricing, and workmanship you can trust, all wrapped into one worry-free visit.
FAQs
What does your 100% satisfaction guarantee cover for drain-opening services in Wartburg?
Our guarantee promises that your drain will be fully restored to proper flow, the work will meet all local plumbing codes, and you will be treated with respect from start to finish. If you’re unhappy with the quality of the cleaning or the professionalism of our team, we will return promptly to make it right at no additional cost—or refund the service portion of your invoice if we cannot satisfy you.
How quickly can you get a plumber to my Wartburg home or business for a clogged drain?
We maintain on-call crews in Morgan County, allowing us to reach most locations in Wartburg within 60–90 minutes of your request. For true emergencies—such as sewage backing up—we prioritize the call and dispatch immediately, 24 hours a day, 7 days a week, even on holidays.
What techniques do you use to open drains, and will they damage my pipes?
Depending on the clog and pipe material, we use professional cable machines, hydro-jetting, or enzymatic treatments. Cable machines (augers) mechanically break up blockages, while hydro-jetting scours the full pipe circumference with high-pressure water. Both are safe for modern PVC, copper, and cast-iron lines when handled by our licensed technicians. We avoid harsh chemicals that can corrode pipes over time.
Are your plumbers licensed and insured?
Yes. Every technician who enters your property holds a Tennessee journeyman or master plumbing license, has passed a background check, and carries full liability and workers’ compensation insurance. Copies of licenses and insurance certificates are available upon request for your peace of mind.
How much does a typical drain opening cost, and are there any hidden fees?
Standard residential interior drains (sinks, tubs, showers) start at $129. Main sewer line cleaning starts at $249. Before we begin, you receive a written, flat-rate price that includes labor, equipment, and a follow-up flow test—so there are no surprise charges. Rare circumstances, such as broken pipes or root intrusions requiring additional repair, will be quoted separately and only with your approval.
What can I do after your visit to prevent future clogs?
We recommend using drain strainers to catch hair and food scraps, limiting grease and coffee grounds in kitchen sinks, and scheduling an annual preventive hydro-jetting for older sewer lines with tree-root exposure. Our technician will provide a customized maintenance sheet and, if you wish, enroll you in our reminder program for free yearly inspections.