Background-checked Technicians
Background-checked Technicians | Plumbing | Walland
Residents of Walland trust HEP’s background-checked technicians because we treat every home as if it were our own. From the moment you call, you’ll notice our commitment to punctuality, transparent pricing, and a neighborly respect that comes from decades of serving East Tennessee. Each technician has passed rigorous screenings and ongoing training, so you can relax knowing that the professional at your door is both qualified and trustworthy.
Whether it’s a midnight leak, a full remodel, or preventive maintenance, our team brings a well-stocked truck and a can-do attitude to resolve your plumbing challenge quickly and cleanly. We back every job with industry-leading warranties and a satisfaction guarantee, ensuring you get peace of mind along with flawless workmanship. When Walland needs reliable solutions, HEP is just a call away.
FAQs
Are your plumbing technicians in Walland really background-checked?
Yes. Every plumber we dispatch to a Walland home or business has passed an extensive nationwide criminal background check, a driving-record review, and a drug screening. We repeat these checks on a scheduled basis, so you can open your door with confidence that the person arriving is trustworthy and safe.
What does your background-check process involve?
We partner with a third-party screening service that searches federal, state, and local criminal databases, verifies identity through Social Security number tracing, checks the National Sex Offender Registry, and confirms driving history. Only candidates with a completely clear report and verifiable work references become part of our Walland plumbing team.
Are your Walland plumbers licensed and insured in addition to being background-checked?
Absolutely. Each technician holds a current Tennessee state plumbing license, maintains the continuing-education hours required by the Board for Licensing Contractors, and carries both general liability and workers’ compensation insurance. You are fully protected against accidental damage or injury on your property.
What plumbing services can your background-checked technicians handle in Walland?
Our vetted plumbers perform everything from routine maintenance—such as drain cleaning, fixture replacements, and water-heater tune-ups—to major projects like slab-leak detection, sewer line repair, tankless water-heater installation, and full bathroom or kitchen repiping. If water flows through it, our team can fix, replace, or install it.
How fast can a background-checked plumber reach my Walland home in an emergency?
Because we station trucks throughout Blount County, average arrival time inside Walland city limits is 60 minutes or less for true emergencies like burst pipes or overflowing toilets. Our dispatch center operates 24/7/365, so a live representative will answer your call at any hour and send the closest on-call technician immediately.
Do background-checked plumbers cost more, and do you offer free estimates?
No—our pricing is based on the scope of work, not on the vetting we perform. Background checks are part of our commitment to safety and do not add a surcharge to your bill. We provide upfront, written estimates at no charge, and we will not start work until you have approved the price. Additionally, most repairs are backed by a one-year parts and labor warranty.