Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Walland
When your hot water is the lifeblood of busy mornings and relaxing evenings, you need more than a quick fix—you need confidence that it will stay reliable for years. HEP’s industry-leading warranties give Walland homeowners exactly that peace of mind. Our master-licensed plumbers install and service every tank water heater with meticulous attention, then back the work with generous parts-and-labor coverage, no-questions-asked replacements, and 24/7 priority support. From corrosion-resistant anode rods to high-efficiency insulation, we protect the components that matter most, ensuring consistent performance long after the manufacturer’s standard guarantee expires.
Choose HEP and you’re not just purchasing equipment—you’re investing in a worry-free future powered by local experts who care about clean water, efficient energy use, and your household budget. We schedule around your calendar, arrive on time, and leave your home cleaner than we found it. If anything goes wrong, one call triggers our rapid-response team, sparing you cold showers, unexpected costs, and hassle. It’s the kind of commitment you’d expect from neighbors, because in Walland, we are your neighbors.
FAQs
What does your industry-leading tank water-heater warranty in Walland actually cover?
Our standard warranty provides full protection for the glass-lined storage tank, factory components (thermostats, heating elements, gas control valves, anode rods, T&P valve) and all manufacturer-supplied parts against leaks, defects or premature failure due to workmanship or materials. For the first year, we also cover 100 % of the labor required to diagnose and perform the repair or replacement. After the first year, parts remain covered for the balance of the warranty term, while labor is discounted at a pro-rated rate. Damage caused by abuse, improper installation, or water quality issues such as excessive hardness or corrosive well water is excluded unless you have added our optional water-quality rider.
How long is the warranty period, and can I purchase an extension?
Our base warranty is 6 years on the tank and all factory parts, which already surpasses the 3- to 5-year coverage offered by many competitors. You can upgrade to our Extended Protection Plan for a one-time fee at installation, which stretches coverage to 10 years on the tank, 10 years on parts, and 3 years on labor. Homeowners who enroll in our annual maintenance agreement receive an automatic extra 1-year bump on labor coverage, bringing the total to 11/11/4 (tank/parts/labor).
Do I need to register my new water heater to activate the warranty?
Yes. Warranty coverage begins on the date of installation, but registration within 30 days is required to keep your warranty in force. We take care of this step for you: our installer submits the serial number, model number, and installation details through our online portal before leaving your home. You will receive a confirmation email with your warranty certificate and instructions for future service requests. If you don’t receive that email within a week, call us at (865) XXX-XXXX so we can verify your registration.
What maintenance do I have to perform so the warranty stays valid?
The manufacturer requires that the water heater be flushed at least once a year, the anode rod inspected every 2 to 3 years, and the T&P valve tested annually. These tasks must be documented by a licensed plumber. When you enroll in our Walland Comfort Care Plan, we perform and log all required maintenance, test for water-quality issues, and keep electronic records that satisfy warranty compliance—so you never have to worry about paperwork.
If my water heater stops working during the warranty period, what should I do?
Call our 24/7 Warranty Hotline at (865) XXX-XXXX or schedule online. We prioritize warranty calls and will dispatch a certified technician—usually the same day for Walland addresses. Have your model and serial number ready; we’ll confirm coverage, diagnose the problem, and either repair or, if necessary, replace the unit at no cost for covered parts (and no labor charge if you are within your labor-coverage window). You should not attempt repairs yourself, as that could void the warranty.
Can the warranty be transferred to the next homeowner if I sell my house?
Absolutely. Our warranty is fully transferable once within the original warranty period. To transfer, the new homeowner simply completes a short form on our website or calls our office within 60 days of closing. There is no transfer fee, and the remaining coverage—including any extended or labor warranty—carries over for the rest of the term, adding resale value and peace of mind for the buyer.