Satisfaction Guarantee
Satisfaction Guarantee | Toilet Upgrades and Replacements | Plumbing | Turtletown
From the first call to the final flush, HEP treats your bathroom like our best advertisement. Homeowners across Turtletown trust our licensed plumbers for toilet upgrades and replacements that look better, work smarter, and save water with every use. We arrive on time, protect your flooring, and walk you through modern features—from pressure-assisted bowls to touch-free flush technology—before backing the work with our 100% Satisfaction Guarantee. If you’re not thrilled, we’re not finished.
Whether you’re chasing lower utility bills, tackling an unexpected leak, or simply ready for a style refresh, our team makes the process swift and stress-free. We carry industry-leading brands on our trucks, handle haul-away of the old unit at no extra charge, and leave the space cleaner than we found it. Discover why neighbors call HEP the easiest way to elevate any bathroom in Turtletown.
FAQs
What kinds of toilet upgrades and replacements do you provide in Turtletown?
We install everything from basic two-piece gravity-flush models to high-efficiency dual-flush, pressure-assisted, comfort-height, wall-hung, smart, and bidet-integrated toilets. Our licensed technicians can also retrofit existing toilets with water-saving flush valves or touch-free sensors if a full replacement isn’t required.
How does your 100 % Satisfaction Guarantee work?
If you’re not completely happy with the performance, appearance, or installation workmanship of your new toilet within the first 12 months, call us. We’ll return to adjust, repair, or replace the unit at no additional labor charge. If we still can’t meet your expectations, we will remove the toilet and refund the original installation labor cost—no questions asked.
How soon can you install my new toilet after I schedule?
For most homes in Turtletown we offer same-day or next-day service. Emergency replacements can usually be performed within 4 hours of your call if the toilet is actively leaking or non-functional. Standard appointments include a 30-minute arrival window and an average installation time of 1½–2 hours.
Do you offer water-saving or ADA-compliant toilets?
Yes. We stock EPA WaterSense-certified models that use as little as 1.1 gpf (gallons per flush), saving up to 20,000 gallons a year compared to older 3.5 gpf toilets. For accessibility, we carry ADA and TAS compliant comfort-height units (17–19 inches seat height) with optional side rails and easy-push flush buttons.
How much does a replacement cost and will I get a written estimate?
Prices vary with model, rough-in size, and any flange or valve repairs needed. Standard replacements start at about $495, which includes the new toilet, wax ring, supply line, haul-away, and labor. Before work begins, you’ll receive a detailed, written, no-surprise quote that’s valid for 30 days.
Do you handle removal and eco-friendly disposal of my old toilet?
Absolutely. We remove the existing toilet, seal it in plastic to prevent drips, and either donate usable fixtures to local Habitat ReStore outlets or recycle the porcelain into aggregate for road construction, diverting waste from Turtletown landfills. This service is included in every installation package.