Satisfaction Guarantee
Satisfaction Guarantee | Emergency Plumbing | Plumbing | Turtletown
When a pipe bursts at midnight or a water heater quits on the weekend, Turtletown homeowners know they can count on HEP for fast, friendly emergency plumbing help backed by a rock-solid Satisfaction Guarantee. Our certified technicians arrive fully equipped to diagnose and repair leaks, clogs, and fixture failures on the spot, and we don’t leave until you’re 100% happy with the result. From the moment you call, you’ll experience transparent pricing, clear communication, and courteous service that turns a stressful surprise into a swift solution.
Because plumbing disasters don’t keep business hours, we’re standing by 24/7, ready to restore your comfort and protect your property. Whether it’s flood prevention, sewer line issues, or stubborn drain blockages, HEP treats every job with the urgency it deserves—no overtime gimmicks, no cut corners, just hometown professionals committed to earning your trust. That’s our promise, and it’s why Turtletown residents confidently choose HEP for emergency plumbing year after year.
FAQs
What situations count as a plumbing emergency in Turtletown?
Any issue that threatens health, safety, or property should be treated as an emergency. This includes burst or frozen pipes, sewage back-ups, gas or water leaks, overflowing toilets, no water supply, flooding from failed water heaters, and any sudden loss of drainage. If you’re unsure, call our 24/7 hotline and a licensed dispatcher will help you decide whether you need immediate service.
How quickly can you get a plumber to my Turtletown home or business?
We maintain on-call technicians stationed throughout Polk County. In most parts of Turtletown we can arrive within 60 minutes, often sooner during normal traffic conditions. When you call, we provide a real-time ETA sent by text message so you can track your technician’s progress.
What does your 100 % Satisfaction Guarantee include?
Our guarantee covers workmanship, parts we supply, and your overall experience. If a repair we perform fails within the warranty period, we return and fix it at no charge. If you feel we didn’t meet agreed-upon expectations for cleanliness, courtesy, or communication, we’ll make it right or refund the portion of the invoice you feel is fair. Simply contact our office within 30 days and we’ll open a no-hassle claim.
Do emergency calls cost extra after hours, on weekends, or holidays?
We publish transparent flat-rate pricing that lists standard and after-hours rates. While there is a modest premium for service outside of 8 a.m.–5 p.m. Monday through Friday, we never add hidden fees, fuel surcharges, or “door-open” charges. You receive a written quote for approval before any work begins.
What can I do to minimize damage while waiting for the plumber?
1) Shut off the main water valve (usually near the meter) to stop active leaks. 2) Turn off electricity to affected areas if water is near outlets or appliances. 3) Open faucets to relieve pressure on frozen or burst lines. 4) Move valuables away from water and place towels or buckets to catch drips. 5) Do NOT use chemical drain cleaners if drains are completely blocked. Once you’ve taken these steps, wait in a safe area until our technician arrives.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. All field technicians hold State of Tennessee Journeyman or Master Plumbing licenses, carry at least $1 million in liability coverage, and are bonded for your protection. We also perform nationwide criminal background checks and random drug screenings. Identification badges and company-branded vehicles make it easy to confirm you’re opening the door to our official team.