- HEP Plumbing
- High-efficiency Water Softener

High-efficiency Water Softener
High-efficiency Water Softener | Water Purification | Plumbing | Tracy City
Tired of stubborn mineral stains and scale buildup? HEP’s high-efficiency water softener plumbing transforms Tracy City’s hard well or municipal supply into silky-smooth water that tastes better, feels better on skin, and treats appliances with kid-glove care. Our advanced resin technology uses up to 40 % less salt and water per regeneration, slashing utility costs while delivering a continuous flow of softened water you can trust.
Pair that performance with our optional filtration modules and you’ve got complete water purification without bulky, power-hungry equipment. From quick, clean installations to lifetime maintenance plans, HEP’s local team handles every detail—so you can pour, cook, and shower with confidence. Schedule your complimentary in-home test today and feel the difference the very first rinse.
FAQs
Why do Tracy City residents need a high-efficiency water softener?
Most wells and municipal supplies in Grundy County register above 10 grains per gallon (gpg) of hardness—well into the “very hard” range. That level of calcium and magnesium leaves scale inside water heaters, clogs plumbing, and makes soaps and detergents far less effective. A high-efficiency softener removes these minerals with minimal salt and water waste, so you enjoy spot-free dishes, softer laundry, longer-lasting appliances, and lower utility bills without the environmental downside of older systems.
How does a high-efficiency softener differ from a conventional unit?
Traditional softeners regenerate on a fixed schedule whether or not the resin bed is exhausted, using 30–60 gallons of water and 8–15 lb of salt per cycle. A high-efficiency model used by our Tracy City technicians meters the actual gallons you use and triggers regeneration only when needed. It also employs up-flow brining and proportional rinse cycles, cutting salt use by up to 50 % and regeneration water by up to 70 % while delivering the same softening capacity.
What savings can I expect on salt, water, and energy?
• Salt: A family of four in Tracy City typically spends $120–$150 a year on softener salt with a time-clock unit. A high-efficiency system usually drops that to $60–$80. • Water: Each regeneration uses about 10–15 gal instead of 40–50 gal, saving roughly 4,000 gal annually. • Energy: Because scale-free heating elements transfer heat better, water heaters run 11–17 % more efficiently. Over a year, that can shave $40–$60 off an electric water heater’s bill and even more for propane. Add in reduced soap/cleaning-product consumption and appliance life extension, and payback on the upgraded system is often 2–4 years.
Is installation complicated and will it disrupt my home plumbing?
Most homes in Tracy City have a single ¾-inch main near the pressure tank or meter, so installation is usually straightforward and completed in 2–3 hours. Our licensed plumbers: 1. Bypass and drain your existing softener (if any), 2. Tie the new softener into the main with corrosion-resistant brass or PEX fittings, 3. Connect a dedicated air-gap drain line to code, 4. Program the smart controller for your household size and hardness level, 5. Purge the lines so you experience no drop in water pressure. Your water remains on for all but 15–20 minutes of the work, so disruption is minimal.
How much maintenance is required and who services the unit in Tracy City?
Routine care is limited to adding solar-grade or pellet salt when the brine tank drops below one-third full—typically every 6–8 weeks. The system performs an automatic self-diagnostic at each regeneration and alerts you via smartphone app if salt is low or if a leak is detected. We recommend an annual service visit, during which our Grundy County–based technician sanitizes the resin bed, checks valve seals, and recalibrates hardness settings. Service plans are available locally with 24-hour emergency response.
Will softened water affect the taste and safety of my drinking water?
Softening swaps hardness minerals for a very small amount of sodium—about 18–30 mg per 8-oz glass at Tracy City hardness levels—far below the FDA’s “very low sodium” threshold. Most people cannot taste the difference, but if you are on an extremely sodium-restricted diet, we can install a reverse-osmosis (RO) faucet at your sink that removes 95 % of dissolved solids, including the added sodium. The softening process itself is purely ion exchange; it adds no chemicals, is NSF/ANSI 44 certified, and leaves the water completely safe for drinking, cooking, and watering plants.