Licensed Plumbers
Licensed Plumbers | Plumbing | Townsend
When a pipe bursts at dawn or a water heater sighs its last on a chilly Smoky Mountain evening, Townsend homeowners know they can rely on HEP’s licensed plumbers. Born and bred in East Tennessee, our crew combines big-company resources with small-town courtesy—arriving fast, fully stocked, and ready to restore, replace, or upgrade your entire plumbing system with prices as clear as your newly flowing water.
From historic cabins along the Little River to modern retreats near the Foothills Parkway, we tackle leaks, clogs, and remodels with craftsmanship backed by a rock-solid satisfaction guarantee. Discover why neighbors say “Happy, Energetic, Professional” every time they see the yellow HEP truck, and let us take the worry out of plumbing so you can get back to enjoying the Peaceful Side of the Smokies.
FAQs
What plumbing services do your licensed plumbers offer in Townsend?
Our team handles the full spectrum of residential and light–commercial plumbing work in Townsend, including leak detection and repair, drain cleaning, sewer line inspection and replacement, water-heater installation and maintenance, fixture upgrades, bathroom and kitchen remodels, backflow testing, and preventive maintenance plans. If it involves water or gas piping, we have the training, tools, and permits to complete the job safely and efficiently.
Are your plumbers fully licensed and insured?
Yes. Every technician who arrives at your door holds a current Massachusetts Journeyman or Master Plumber license, carries photo identification, and is covered by comprehensive liability and workers’-compensation insurance. Our license numbers are displayed on our vehicles and paperwork, and we will gladly provide copies of certificates upon request, giving you full peace of mind that the work meets state and local codes.
How quickly can you respond to a service call in Townsend?
For standard service requests scheduled before noon, we can usually be on-site the same day. Emergency calls—such as burst pipes, major leaks, or sewer backups—receive priority dispatch 24/7, with an average arrival time of 60–90 minutes within the Townsend area. Our live answering service routes urgent calls directly to the on-call plumber so you never have to wait for office hours.
What should I do while waiting for the plumber during an emergency?
First, shut off the main water supply valve—typically located where the water line enters your home or near the water meter—to stop active flooding. If the emergency involves a gas water heater or gas piping, turn off the gas supply at the shut-off valve and ventilate the area. Avoid using electrical appliances in standing water and move valuables to a dry spot. Once you have called us, do not attempt major repairs yourself; our technician will guide you over the phone with any immediate safety steps until we arrive.
Do you provide written estimates, and are there hidden fees?
Absolutely. After inspecting the issue, we present a clear, itemized estimate that covers parts, labor, permit fees, and applicable taxes. We adhere to that price unless the scope of work changes and you approve any revisions in writing. There are no after-hour surcharges for work performed during our advertised emergency service periods, and we never add disposal or environmental fees without disclosing them upfront.
How can I prevent common plumbing problems in my Townsend home?
• Schedule an annual whole-house plumbing inspection to catch small leaks or corrosion early. • Flush your water heater at least once a year to remove sediment and extend its lifespan. • Use strainers in sinks and tubs to keep hair, food scraps, and foreign objects out of drains. • Avoid flushing wipes, feminine products, or large amounts of toilet paper. • Keep outdoor hose bibs winterized by installing frost-free valves or shutting off interior supply lines before freezes. • Install a pressure-reducing valve if your home’s water pressure regularly exceeds 80 psi. Following these steps, along with prompt professional servicing of any minor issues, can dramatically reduce costly repairs down the road.