Emergency Support
Emergency Support | Tankless Water Heater Install | Plumbing | Townsend
When your hot water vanishes without warning, HEP’s emergency support team is ready 24/7 to race across Townsend and restore comfort fast. Our licensed plumbers arrive stocked for rapid diagnostics, same-day replacements, and seamless tankless water heater install, so you’re never left waiting through a chilly night or a business-crippling outage. We handle permits, gas line sizing, electrical upgrades, and haul-away of the old tank, all while respecting your home with spotless cleanup and upfront, no-surprise pricing.
Beyond speed, we bring craftsmanship that saves you money long term. Tankless units heat water on demand, cutting standby energy losses and freeing up valuable space, and HEP backs every installation with rock-solid warranties and ongoing maintenance options. Call now and experience the hometown service Townsend trusts—hot water restored, peace of mind guaranteed.
FAQs
How quickly can your emergency plumbing team in Townsend respond to a tankless water heater issue?
Our on-call technicians are stationed in and around Townsend 24/7. In most cases we can be at your door within 60–90 minutes of your call, even on weekends and holidays. If you are outside the town limits, arrival may take up to two hours, but our dispatcher will give you a precise ETA and keep you updated while the plumber is en route.
What signs indicate that I need emergency service for my tankless water heater?
Call for immediate service if you notice any of the following: (1) complete loss of hot water, (2) error codes or warning lights on the unit’s display, (3) visible water leaking from the heater or its pipes, (4) a strong smell of natural gas or burning wiring, (5) loud banging, hissing, or clicking noises that start suddenly, or (6) water temperatures fluctuating from scalding hot to ice cold. These symptoms can signal electrical failures, gas‐line problems, or a blocked heat exchanger—all of which need prompt professional attention.
Can you install a new tankless water heater during an emergency call?
Yes. We stock the most common natural-gas and electric tankless models on our service trucks. If your existing unit is beyond repair, we can remove it, size a replacement, and perform a full code-compliant installation the same day. This includes new venting, gas or electrical upgrades, water line adjustments, and system commissioning. If a special-order model is required, we will provide a temporary hot-water solution and schedule the final install as soon as the unit arrives—typically within 24-48 hours.
Are tankless water heaters energy efficient compared to traditional tanks?
Absolutely. Because tankless systems heat water only when a fixture calls for it, they eliminate standby heat loss associated with storing 40–80 gallons of hot water. Homeowners in Townsend who switch from a conventional tank to a properly sized tankless unit typically see energy savings of 20-40 %, translating into lower monthly utility bills and a reduced carbon footprint. In addition, many models qualify for state and federal efficiency rebates.
Do you offer warranties and maintenance plans for tankless water heater installations?
All new installations include the manufacturer’s full parts warranty—usually 10-15 years on the heat exchanger and 5 years on parts—plus our own 1-year labor warranty. We also offer optional annual maintenance plans that cover descaling, filter cleaning, burner inspection, and software updates. Regular service extends the life of the unit, keeps your warranty valid, and ensures peak efficiency.
What should I do while waiting for the plumber to arrive during a tankless water heater emergency?
1. Shut off power to the unit at the breaker panel or unplug it if it’s a cord-and-plug model. 2. Close the gas shut-off valve if you smell gas or suspect a leak. 3. Turn off the unit’s cold-water supply valve to stop additional water from entering the system and worsening a leak. 4. Place towels or a bucket under any drips to protect flooring. 5. Do not attempt to open the cover or service internal components yourself—this can void the warranty and create safety hazards. 6. Keep children and pets away from the affected area until our certified technician arrives.