Certified Technicians
Certified Technicians | Tankless Water Heater Install | Plumbing | Townsend
When you want endless hot water without the bulky tank, Townsend homeowners turn to HEP’s certified technicians for a professional tankless water heater install. Our licensed plumbers arrive on time, protect your home with clean-work practices, and calibrate your new system so it delivers consistent, energy-saving performance from the very first shower. Because we’re local, we understand the mineral content and water-pressure quirks unique to Townsend, and we size each unit precisely for your household’s needs.
From upfront, no-surprise pricing to a rock-solid workmanship guarantee, we make upgrading effortless. You’ll enjoy lower utility bills, reclaimed closet space, and the peace of mind that comes from 24/7 emergency support—just in case. Ready to experience continuous comfort the HEP way? Schedule your installation today and discover why your neighbors already trust us to keep the hot water flowing.
FAQs
What advantages does a tankless water heater offer over a traditional storage‐tank unit in Townsend?
Tankless units heat water on demand, so you’ll never run out of hot water during showers or laundry. Because they don’t keep a 40–80 gallon tank hot all day, they typically cut water-heating energy use by 25–40 %, lowering your monthly utility bills. They mount on a wall, freeing up floor space, and their average life span of 20+ years is almost double that of most tank models. Certified installation ensures optimal efficiency and extends the manufacturer warranty.
Are your technicians certified to install tankless water heaters, and what credentials should I look for?
Yes. Every installer we dispatch to a Townsend address holds a Delaware Journeyman or Master Plumber license, is OSHA-10 safety trained, and has completed the manufacturer’s factory certification for the specific brand we install (Rinnai, Navien, Noritz, etc.). These credentials allow us to register your unit for full warranty coverage and guarantee code-compliant workmanship.
How long does a typical tankless water heater installation take from start to hot water?
Most straight replacements—where we swap a tank for a tankless unit in the same location—take 5–7 hours. Projects that require upsizing the gas line, relocating venting, or adding a condensate drain can extend the job to a full day. We arrive with all materials, test the gas pressure, flush the lines, program the controller, and demonstrate operation before we leave, so you’ll have hot water that evening.
How do I know what size (flow rate) tankless water heater my Townsend home needs?
Sizing is based on peak simultaneous demand, measured in gallons per minute (GPM), and the temperature rise between incoming groundwater (~55 °F in Townsend) and your desired outlet temperature (~120 °F). A three-bathroom home running two showers and a dishwasher at once usually needs a 9–11 GPM gas unit. During our free on-site assessment we count fixtures, calculate flow, and recommend models that meet your family’s usage while staying energy-efficient.
What ongoing maintenance is required for a tankless water heater and can you service it?
To keep the heat exchanger free of mineral buildup, manufacturers recommend a professional descaling and filter cleaning once a year (every 6 months if you have hard water over 12 grains). Our certified technicians provide a flat-rate maintenance package that includes flushing with food-grade vinegar, inspecting the burner, checking venting, and updating firmware. Regular service preserves efficiency, prevents error codes, and maintains the warranty.
Do I need a permit to install a tankless water heater in Townsend, and are there rebates available?
Yes. The Town of Townsend and New Castle County both require a plumbing permit and, for gas units, a mechanical permit with pressure test verification. We handle all paperwork and schedule the final inspection. Delaware Electric Cooperative members may qualify for a $200–$500 rebate on ENERGY STAR® gas or electric tankless models, and federal tax credits up to 30 % (max $600) are available under the Inflation Reduction Act. We’ll file the rebate forms for you and provide the documentation needed for your tax preparer.