Sewer Backup
Sewer Backup | Drain Opening | Plumbing | Townsend
When soggy floors, gurgling toilets, or foul odors announce a sewer backup, Townsend homeowners turn to HEP for fast relief. Our licensed pros arrive with the latest inspection cameras and high-pressure jetters, clearing roots, grease, and debris before they become disasters. From pinpoint leak detection to after-hours cleanups, we treat your property like our own so you can get back to normal without the mess.
Need immediate drain opening and a team that guarantees the job is done right the first time? One call brings HEP’s 24/7 plumbers to your door, backed by transparent pricing, courteous service, and decades of local experience. Don’t wait for sewage to rise—reach out today and feel the stress flush away.
FAQs
What are the most common causes of sewer backups in Townsend homes?
The leading causes include tree-root intrusion into aging clay or cast-iron sewer laterals, accumulation of grease and food debris in kitchen lines, flushing of non-flushable items such as wipes or feminine products, and collapsed or bellied pipes that collect waste. Heavy rains can also overwhelm combined sewers, forcing wastewater back into basements. Our technicians begin every service call with a camera inspection to pinpoint the exact cause before recommending repairs.
How can I tell if my drain problem is a simple clog or a full sewer line blockage?
A single slow fixture—such as one bathroom sink—usually indicates a localized clog. Warning signs of a main sewer line blockage include multiple fixtures backing up at the same time, gurgling sounds in toilets when you run a sink or shower, water around the floor drain, and sewage odors coming from basement drains. If you notice any of these symptoms, shut off water usage and call us immediately to prevent a full backup.
What should I do right after a sewer backup occurs?
1) Stop using all water in the house. 2) Turn off electrical power in affected areas if it is safe to do so. 3) Keep children and pets away from contaminated water. 4) Call a licensed plumber with sewer-camera and drain-opening equipment—like our Townsend team—so we can clear the obstruction and disinfect the area. 5) Contact your insurance provider; sewer backups are often covered under a separate rider. Prompt action reduces health risks and prevents structural damage.
What methods do you use to open blocked drains and sewer lines?
We tailor the solution to the problem. For grease and sludge, we use high-pressure hydro jetting that scours pipe walls clean. For root infiltration or solid obstructions, we deploy a sectional or continuous cable machine with specialized cutting heads. Where pipes are damaged or collapsed, we can perform trenchless spot repairs or full pipe lining after clearing the line. A video inspection is provided before and after the work so you can see the results.
Is it safe to pour chemical drain cleaners down the line before calling a professional?
We strongly advise against it. Caustic chemical cleaners rarely reach the real blockage in a main sewer and can sit in the pipe, causing corrosion to older metal lines and creating a hazardous environment for technicians who later service the drain. They can also void warranties on certain pipe materials. Mechanical or hydro-jetting solutions are faster, safer, and more effective.
Do you provide 24/7 emergency sewer backup service in Townsend, and how fast can you arrive?
Yes. Our local Townsend crew is on call 24 hours a day, 365 days a year for sewer emergencies. Because we stage fully equipped service vehicles within the city limits, average arrival time is 60 minutes or less. We will immediately shut down the backup source, restore flow, and begin cleanup recommendations so you can return to normal as quickly as possible.