Water Heater
Water Heater | Plumbing | Thorn Hill
When chilly Thorn Hill mornings meet a stubbornly cold shower, HEP arrives with fast, friendly expertise to warm things up. Our certified technicians service and replace tanked and tankless water heaters of every make and model, restoring reliable hot water while respecting your time, home, and budget. From precise diagnostics to neat installations, we bring decades of know-how and a truck fully stocked with genuine parts so the fix happens on the first visit whenever possible.
Beyond temperature troubles, we consider the health of your entire plumbing system—checking connections, flush valves, and safety components to prevent leaks or energy-draining sediment buildup. Customers love our upfront pricing, 24/7 emergency response, and the peace of mind that comes with a locally owned company standing behind every job. Call today and discover why Thorn Hill trusts HEP to keep hot water flowing year-round.
FAQs
What types of water heaters do you install and service in Thorn Hill?
Our licensed technicians work with all major water-heater technologies, including traditional gas and electric storage tanks, high-efficiency power-vent models, hybrid heat-pump units, and on-demand (tankless) systems. We install new units, replace outdated equipment, and provide full repair and maintenance services for every brand commonly sold in the Thorn Hill area.
How can I tell whether my water heater needs repair or a full replacement?
Start by checking the age of the unit. If it’s 10–12 years old and you notice rusty water, rumbling noises, or moisture around the tank, replacement is usually the most cost-effective option. For newer heaters, issues like a tripped thermostat, faulty heating element, or minor valve leak can often be repaired. Our technicians will perform a diagnostic inspection on-site and give you an honest recommendation along with a clear cost comparison.
How fast can you respond to a water-heater emergency in Thorn Hill?
Because our dispatch center and parts warehouse are located less than 15 minutes from Thorn Hill, we offer true 24/7 emergency service. In most cases, a certified plumber can be at your door within one hour—day or night—to stop leaks, restore hot water, or make the area safe until a full repair can be completed.
Are tankless water heaters a good choice for homes in Thorn Hill’s climate?
Yes. Tankless units perform well in Thorn Hill, even during our coldest winter months, as long as the model is sized correctly for incoming water temperature and household demand. They provide endless hot water, save up to 40 % on energy bills, free up floor space, and can last 20+ years with proper maintenance. We’ll perform a load calculation and discuss gas-line or electrical upgrades, venting, and freeze-protection options before installation.
What regular maintenance does my water heater need?
Annual maintenance extends life expectancy and keeps energy costs down. We recommend: (1) draining and flushing the tank once a year to remove sediment; (2) inspecting and, if necessary, replacing the anode rod every 3–5 years; (3) testing the temperature-and-pressure (T&P) relief valve; (4) checking gas connections or electrical wiring for safety; and (5) setting the thermostat to 120 °F to prevent scalding and reduce energy use. Our affordable maintenance plans handle all of these tasks for you.
Do you offer warranties or financing for new water heaters?
Absolutely. All new installations come with the manufacturer’s full parts warranty—typically 6–12 years on tanks and heat exchangers—plus our own one-year labour warranty. Extended coverage up to 15 years is also available. For unexpected replacements, we partner with local lenders to provide same-day financing with flexible terms and low interest, so you don’t have to postpone getting reliable hot water.