Transparent Pricing

Transparent Pricing | Water Purification | Plumbing | Thorn Hill

Imagine turning on any tap in your Thorn Hill home and knowing the water is as clean, crisp, and safe as nature intended—without fearing hidden costs on your next bill. HEP’s transparent pricing plumbing team makes that confidence possible, drawing on decades of expertise to design and install advanced water purification solutions tailored to our region’s unique water profile. From the first site visit to the final taste test, you’ll see every option, part number, and labor charge upfront, so the only surprise is just how good your water can be.

Our licensed technicians handle everything—filtration, softening, reverse osmosis, even annual maintenance—while you track real-time progress and final costs in the HEP mobile portal. No jargon, no markups, and no upsells: just honest service that protects your pipes, appliances, and family health with crystal-clear pricing to match your crystal-clear water. Ready for a refresh? Schedule today and discover why Thorn Hill calls HEP the straight-talking partner for pure peace of mind.

FAQs

What does “transparent pricing” mean for your plumbing and water-purification services in Thorn Hill?

Transparent pricing means you will know exactly what each part of the job costs—labour, materials, permits and taxes—before any work begins. We provide a written, itemised estimate on site, review it with you line by line, and honour that price unless you authorise additional work. No hidden fees, weekend surcharges or “travel time” add-ons—ever.

How do you calculate the price of a water-purification installation?

We base the quote on four factors: (1) the filtration technology you choose (e.g., reverse-osmosis, UV sterilisation, whole-home carbon), (2) the flow rate and capacity required for your household, (3) any plumbing modifications needed to tie into existing supply lines, and (4) installation labour. All parts and labour are priced at a flat rate, published in our current price book, so you pay the same fair price that every Thorn Hill customer sees.

Is the on-site estimate really free, and am I obligated to proceed?

Yes, the technician’s visit, system assessment and written quote are 100 % free within Thorn Hill. If you decide not to proceed, you owe nothing. Our transparent pricing policy is built on earning your trust rather than pressuring you into a project.

What if the technician finds unexpected issues once the job starts?

If we uncover something that was impossible to see during the initial assessment—such as deteriorated piping behind a wall—we stop, show you photos or video, and present an updated fixed-price option. Work continues only with your signed approval. If you decline, we restore the area to a safe condition and you still pay only the original agreed amount.

Do your prices include equipment warranties and post-installation support?

Absolutely. All quoted prices include the manufacturer’s warranty (typically 5–10 years on filters and housings) plus our own 2-year workmanship guarantee covering leaks, pressure issues and system performance. We also include a complimentary 6-month follow-up visit to test water quality and verify everything is running optimally.

Are there financing or payment plans available for larger water-purification projects?

Yes. For projects over CA$1,000, we partner with a local Thorn Hill credit union to offer interest-free financing for 6 months or low-interest plans up to 36 months, with no hidden setup fees. Your estimate will show both the one-time payment and the monthly payment options so you can choose the plan that fits your budget.