Manufacturer’s Warranty
Manufacturer’s Warranty | Tankless Water Heater Install | Plumbing | Thorn Hill
Enjoy endless hot water and peace of mind in Thorn Hill with HEP’s manufacturer’s warranty plumbing services. Our licensed technicians specialize in tankless water heater install projects that maximize efficiency, save valuable space, and cut monthly energy costs. From the moment we arrive, you’ll notice our commitment to friendly service, precise workmanship, and respect for your home—protective shoe covers and a spotless jobsite are part of every visit.
We partner with leading brands to offer factory-backed warranties, so your new system is protected long after the final connection is made. Detailed performance testing, gas line calibration, and venting verification ensure your unit runs flawlessly from day one. Should any covered issue arise, we handle the paperwork and labor, sparing you the headaches and hidden fees other companies often pass along.
Choosing HEP means getting more than a quick swap—it’s a customized solution tailored to your family’s hot-water demands and Thorn Hill’s unique water quality. Schedule your tankless water heater install today and discover how modern comfort, guaranteed performance, and hometown service can flow together perfectly.
FAQs
What does the manufacturer’s warranty on a tankless water heater typically cover?
Most major brands provide separate coverage for the heat exchanger, electronic components, and labor. The heat-exchanger is often covered for 10–15 years, components for 3–5 years, and labor for 1 year when the unit is installed by a licensed plumber. Coverage applies to defects in materials or workmanship—not to damage caused by improper installation, misuse, or lack of maintenance.
How long is the warranty period for a tankless unit installed in Thorn Hill?
While each brand differs, a common warranty term is: Heat Exchanger—12 years (residential) or 5 years (commercial); Parts—5 years; Labor—1 year. Some manufacturers add an extra year of labor coverage when the installer is a factory-trained professional and the product is registered within 30 days of startup in Thorn Hill.
Does the warranty stay valid if I use a plumber who is not factory-certified?
Most manufacturers require installation by a licensed plumber who follows local Thorn Hill and Ontario plumbing codes. Using a non-certified installer can shorten or void labor coverage, and any service work done by unqualified personnel may void the entire warranty. Always keep proof of professional installation and any permits obtained.
What maintenance do I need to perform to keep the warranty intact?
Manufacturers require annual servicing that includes descaling (flushing with vinegar or citric solution), cleaning the inlet screen filter, and verifying gas-pressure/combustion settings. Skipping yearly maintenance or failing to keep service records may void warranty claims related to lime scale, sensor failure, or combustion errors.
How do I register my tankless water heater and make a warranty claim?
Within 30 days of installation, go to the manufacturer’s registration portal or mail in the card included with the unit. You’ll need the serial number, installation date, installer’s license number, and Thorn Hill address. For claims, contact the manufacturer’s technical support first; they will issue a case number and may dispatch an authorized service agent. Keep invoices, maintenance logs, and photos of the installation—it speeds up approval.
What situations are NOT covered by the manufacturer’s warranty?
Exclusions usually include damage from freezing, power surges, flood or fire, use of unapproved venting or parts, scale buildup from hard water when no water-softening or annual descaling is performed, and any alteration to the unit’s gas or electrical components. Cosmetic scratches, noises that do not affect performance, and labor after the stated period are also excluded.