Background-checked Technicians
Background-checked Technicians | Tankless Water Heater Install | Plumbing | Thorn Hill
When Thorn Hill homeowners decide it’s time to upgrade comfort and efficiency, they call on HEP’s background-checked plumbing technicians for a flawless tankless water heater install. We arrive when promised, protect your floors with drop cloths, and handle every connection with precision so you enjoy endless hot water, lower utility bills, and precious extra space in the utility room.
Backed by factory training and local know-how, our team sizes the unit to your family’s needs, secures permits, and hauls away the old tank—leaving nothing but perfectly heated water behind. Discover why neighbors across Grainger County trust HEP for courteous service, transparent pricing, and workmanship that’s guaranteed long after the steam has cleared. Book your appointment today and feel the difference tomorrow.
FAQs
What are the main benefits of switching to a tankless water heater in Thorn Hill?
Tankless units heat water on demand, so you never run out of hot water, even during long showers or when multiple fixtures run simultaneously. They are up to 40 % more energy-efficient than standard storage tanks, lowering monthly utility bills. A wall-mounted design frees up floor space, and the average life span is 18–20 years—almost double that of a traditional tank. In Thorn Hill’s variable climate, the ability to set an exact outlet temperature also improves comfort and safety.
Are your technicians background-checked and qualified to install my new unit?
Yes. Every plumber we dispatch to Thorn Hill homes passes a nationwide criminal background check, is fully insured, and holds a current Ontario Certificate of Qualification (313D) for plumbing. Our tankless specialists also receive manufacturer-specific factory training from brands like Navien, Rinnai, and Noritz, so your installation meets both code and warranty requirements.
How long does a typical tankless water heater installation take?
Most residential installations are completed in one business day. The first 1–2 hours are spent shutting off utilities, draining and removing your existing tank, and inspecting venting, gas, water, or electrical connections. The next 4–5 hours involve mounting the new unit, upgrading lines if required, installing condensate drainage, and programming the control board. Finally, we test for gas leaks, purge air, and demonstrate operation. Complex retrofits or exterior vent runs may extend the job into a second day, but you will always receive a written timeline before work begins.
Will I need to upgrade gas, water, or electrical lines for a tankless system?
Possibly. Most high-efficiency gas tankless heaters require a ¾-inch gas line and between 120,000–199,000 BTU/h. If your existing supply is ½-inch or undersized, we will quote a safe upgrade. Condensing models need a 120 V outlet within 5 ft for the onboard fan and electronics. Water lines rarely need upsizing, but we may install a pressure-balancing valve if Thorn Hill’s municipal pressure exceeds 80 psi. All code-mandated upgrades are itemized in advance so there are no surprises.
How do I choose the right size (GPM) tankless water heater for my home?
Sizing is based on combined flow rate and desired temperature rise. We add the gallons per minute (GPM) for all fixtures you expect to use simultaneously—e.g., 2.5 GPM shower + 1.5 GPM faucet + 2.0 GPM washer ≈ 6 GPM. Thorn Hill’s incoming water is about 45 °F in winter, so achieving a 120 °F outlet requires a 75 °F rise. A 6 GPM load at that rise calls for a 180,000 BTU gas unit. During your free in-home assessment, we perform these calculations and recommend models that fit your household demand and budget.
What kind of warranty and ongoing maintenance do you provide?
All installations include the manufacturer’s 15-year heat-exchanger warranty and our own 2-year labour guarantee. To keep the warranty valid, tankless heaters should be descaled annually (or biannually if Thorn Hill’s water hardness exceeds 15 grains). We offer an affordable maintenance plan that covers flushing, filter cleaning, vent inspection, and firmware updates. Enrolled customers receive priority service and a 10 % discount on any future repairs or accessory upgrades.