Maintenance Plan
Maintenance Plan | Tank Water Heater | Plumbing | Thorn Hill
When the mornings in Thorn Hill start crisp and cool, you count on your tank water heater to deliver a steady stream of warmth. HEP’s Maintenance Plan Plumbing keeps that comfort dependable by giving your unit a scheduled flush to whisk away sediment, inspecting the anode rod and temperature settings, and checking every valve, joint, and line for early signs of trouble. Our licensed technicians arrive on time, document every finding, and leave your utility room cleaner than they found it—so all you notice is reliable hot water and lower energy bills.
Membership also unlocks priority scheduling, no-overtime emergency service, and exclusive discounts on any future repairs or upgrades. Instead of waiting for a leak or sudden breakdown, you can enjoy year-round peace of mind knowing HEP has your tank water heater covered—backed by local expertise and a satisfaction guarantee that’s as solid as the steel in your heater’s tank. Sign up today and let Thorn Hill’s trusted pros handle the maintenance while you enjoy the hot showers.
FAQs
What services are included in your Thorn Hill Tank Water Heater Maintenance Plan?
Our plan covers a full annual inspection and tune-up of your standard tank water heater. This includes draining and flushing the tank to remove sediment, testing the temperature-pressure relief (TPR) valve, inspecting the anode rod, checking gas or electrical connections, calibrating the thermostat, examining the venting system for proper draft, tightening all water and gas fittings, and looking for early signs of rust, leaks, or carbon-monoxide hazards. You also receive priority scheduling, waived diagnostic fees on any future repairs, and detailed service documentation for warranty purposes.
How often should a tank water heater be flushed and inspected?
For Thorn Hill’s moderately hard water, we recommend a professional flush and inspection once every 12 months. Annual service prevents sediment buildup that can reduce efficiency, overheat the tank bottom, and shorten the heater’s lifespan. Homes with very hard water or high hot-water demand may benefit from semi-annual flushing.
What are the benefits of enrolling in a maintenance plan instead of calling only when there’s a problem?
Proactive maintenance keeps energy costs lower, extends the life of your water heater by 3–5 years on average, and greatly reduces the chance of emergency leaks or a complete loss of hot water. Members enjoy same-day priority service, preferred pricing on repairs or replacements, and continuous warranty compliance—many manufacturers require documented annual service to honor their tank warranties.
How much does the Thorn Hill Tank Water Heater Maintenance Plan cost, and are there any hidden fees?
The plan is $12.95 per month or $149 if paid annually. That price is all-inclusive for the yearly inspection, flush, and tune-up. There are no trip charges or diagnostic fees for any additional service calls during the year. Should your unit need repairs, you receive a 15 % parts and labor discount, but the maintenance visit itself is fully covered by the plan.
What warning signs mean my water heater needs service sooner than my scheduled visit?
Call us right away if you notice rumbling or popping noises, rusty or discolored hot water, water pooling around the base of the tank, inconsistent water temperature, or the smell of gas near the unit. These can indicate sediment buildup, internal corrosion, a failing anode rod, or gas-control issues that shouldn’t wait until the next routine maintenance date.
How do I enroll and what is the scheduling process in Thorn Hill?
Enrollment is simple—call our Thorn Hill office or sign up online. We’ll verify your water heater’s model and serial number, activate your plan the same day, and book your first maintenance visit within the next 14 days. You’ll receive appointment reminders by text or email, and you can reschedule anytime through our customer portal or by phone at no extra charge.