Certified Technicians
Certified Technicians | Tank Water Heater | Plumbing | Thorn Hill
When your Thorn Hill home needs fast, reliable hot water, HEP’s certified technicians bring decades of experience to every tank water heater repair, replacement, and maintenance call. We arrive with fully stocked trucks, factory-authorized parts, and the know-how to diagnose issues on the spot—saving you time, money, and cold showers. From flushing sediment to upgrading aging units for better efficiency, our pros handle it all with the courteous service and transparent pricing you expect from a local team that genuinely cares.
Homeowners choose HEP because we back our workmanship with industry-leading warranties, offer straightforward financing options, and stand by a 100% satisfaction guarantee. Whether your existing system is leaking or you’re ready to install the latest high-efficiency model, you’ll feel the difference that true expertise and neighborly service make. Call today and discover why Thorn Hill trusts HEP to keep the hot water flowing smoothly, safely, and affordably.
FAQs
Which makes and models of tank water heaters do your certified technicians service in Thornhill?
Our licensed plumbers are trained and manufacturer-certified to work on all major brands sold in Ontario, including Rheem, Bradford White, A.O. Smith, Giant, John Wood, Navien (tank-style units), and Bosch. We service both natural-gas and electric storage tanks from 20 gal to 120 gal, atmospheric, power-vent, and direct-vent models. If your heater is still under warranty, we follow the exact OEM procedures to keep that warranty valid.
How fast can you replace a leaking or failed tank water heater in the Thornhill area?
Because we stock the most common 40-, 50-, and 60-gallon tanks in our local warehouse on Centre Street, we can usually dispatch a crew the same day you call—often within 2–4 hours for emergency leaks. Removal of the old unit, installation of the new tank, gas and water line reconnection, code-required expansion tank and venting upgrades, start-up, and cleanup typically take 2–3 hours. Evening and weekend emergency service is available 24/7 for a modest after-hours premium.
Are your plumbing technicians fully licensed and insured for work in Ontario?
Yes. Every field technician who enters your home holds a current Ontario College of Trades 306A Plumbing Certificate of Qualification and has completed manufacturer certification courses for the water-heater brands we sell. We carry $5 million in liability insurance, are WSIB-registered, and pull ESA or TSSA permits whenever electrical or gas work is involved. Copies of licences and insurance certificates are available upon request.
What routine maintenance do you recommend to extend the life of my tank water heater?
1) Annual drain-and-flush to remove sediment that insulates the burner and accelerates tank corrosion. 2) Anode-rod inspection every 2–3 years—earlier if you have soft, highly corrosive water; replacing a depleted anode can double tank life. 3) Temperature and pressure-relief (TPR) valve test each year to ensure safe operation. 4) Combustion air and vent check for gas units to maintain efficiency and safety. Our preventive-maintenance visit takes about 45 minutes and costs far less than an emergency replacement.
Can you help me upgrade to a more energy-efficient unit and claim available rebates?
Absolutely. After a free in-home assessment, we’ll size the right ENERGY STAR® tank or hybrid heat-pump water heater based on your household’s peak demand. We provide written payback calculations, handle the Enbridge HER+ rebate paperwork (currently up to $1,000 for qualifying high-efficiency tanks), and schedule the post-installation energy audit. Financing at 0% for 12 months is available through our partner credit program.
What does your standard service call include and how is pricing structured?
Our upfront, flat-rate pricing means no surprises. The $129 weekday diagnostic fee covers travel to any Thornhill postal code (L3T, L4J, L4K), full inspection, and a written quote. If you proceed with the repair or replacement, that fee is credited toward the work. All installations come with a 2-year labour warranty in addition to the manufacturer’s tank and parts warranty. Seniors (65+) and multi-unit landlords receive a 10% discount on labour.