Workmanship Guarantee
Workmanship Guarantee | Emergency Plumbing | Plumbing | Thorn Hill
When a pipe bursts at midnight or your water heater quits just before guests arrive, Thorn Hill residents turn to HEP for fast relief and total peace of mind. Our fully licensed, local technicians arrive in stocked vans ready to diagnose, repair, and protect your home, and every job is backed by HEP’s industry-leading workmanship guarantee. That means once we fix it, you can forget it—because if the same issue returns, so do we, at no extra cost.
From leaking toilets to flooded basements, we respond to any emergency plumbing challenge 24/7 with transparent pricing, courteous service, and meticulous clean-up. Choose HEP and know that the moment you call, your home is already on its way back to safe, dry, perfectly functioning comfort.
FAQs
What does your workmanship guarantee cover for emergency plumbing services in Thorn Hill?
Our workmanship guarantee covers all labor performed by our licensed plumbers during an emergency call-out, including repairs to burst pipes, clogged drains, leaking fixtures, sewer backups, and water-heater failures. If any aspect of the work we performed fails due to installation or repair errors within the guarantee period (typically one year), we will return promptly to rectify the issue at no additional cost to you.
How quickly can you respond to an emergency plumbing situation in Thorn Hill?
We provide 24/7 emergency coverage throughout Thorn Hill and surrounding areas. Once you call our hotline, a dispatcher will confirm details and send the nearest on-call technician. Average arrival time is 30–60 minutes, traffic and weather permitting. In life-safety situations (major flooding, gas leaks), we prioritize immediate dispatch to minimize damage and risk.
Do emergency plumbing repairs performed under a workmanship guarantee cost more than regular service?
No. Our pricing remains consistent whether the work is carried out during standard hours or as an emergency, aside from a clearly stated emergency call-out fee to cover after-hours mobilization. All labor and parts are itemized up front, and the workmanship guarantee applies automatically at no extra charge, ensuring you receive the same quality assurance 24/7.
What happens if the part or fixture you install fails—does the workmanship guarantee still apply?
The workmanship guarantee covers labor, while manufacturer warranties cover parts or fixtures. If a component we supplied fails within the manufacturer’s warranty period, we coordinate the replacement process on your behalf and reinstall it under our workmanship guarantee without additional labor fees. If the failure is due to our installation, we replace both the part (at our cost) and the labor.
Are there any exclusions or conditions to the workmanship guarantee for emergency plumbing work?
The guarantee excludes issues caused by normal wear and tear, misuse, negligent maintenance, or unrelated system failures. It also does not cover pre-existing conditions not addressed during the original service (e.g., older pipes elsewhere in the home that later fail). To keep the guarantee valid, follow any maintenance recommendations we provide, and notify us promptly if problems arise.
How do I claim the workmanship guarantee if I experience a problem after your emergency service?
Simply call our customer support line with your original work order number or service date. We’ll schedule a return visit at the earliest available time—typically within 24 hours. Our technician will inspect the issue, confirm coverage, and perform corrective work immediately. There are no trip charges, diagnostic fees, or labor costs when the guarantee applies.