Upfront Price
Upfront Price | Emergency Plumbing | Plumbing | Thorn Hill
When a burst pipe or overflowing drain threatens your Thorn Hill home, you don’t have time to haggle over hidden fees. HEP’s upfront price promise means the number you approve before work begins is the number on your invoice—no surprises, no overtime add-ons, ever. Our certified technicians arrive in fully stocked trucks, ready to tackle leaks, blockages, water-heater failures, or any other emergency plumbing nightmare on the spot, 24/7.
Homeowners across Thorn Hill choose HEP because we blend small-town courtesy with industry-leading expertise. From the moment you call, you’re kept in the loop: real-time technician tracking, clear repair options, and honest recommendations focused on long-term safety for your family and property. If you need emergency plumbing that’s fast, transparent, and backed by a satisfaction guarantee, HEP is only a phone call away.
FAQs
What qualifies as a plumbing emergency, and how fast can you get to my Thorn Hill property?
A plumbing emergency is any situation that risks flooding, water damage, sewage backup, or loss of critical services—such as burst pipes, overflowing toilets, blocked main drains, or no hot water in winter. Because we have dedicated on-call technicians stationed in or near Thorn Hill, we aim to arrive within 60–90 minutes of your call, 24/7, including weekends and holidays.
What does “upfront price” mean for emergency plumbing?
Upfront pricing means you approve a firm, flat cost before any work begins. After assessing the problem on-site, our technician presents a menu of repair options with clearly listed prices that cover labour, materials, travel, and disposal. Once you choose an option, that price is locked in—no hourly charges, no hidden fees, and no surprise add-ons when the job is finished.
Do you charge extra for nights, weekends, or holidays?
No. Our upfront price model already factors in the urgency of emergency service, so the quote you receive is the price you pay, whether it’s 3 pm on a weekday or 3 am on a Sunday. There are no overtime multipliers or after-hours surcharges.
Are your emergency repairs guaranteed?
Yes. All parts we supply are covered by the manufacturer’s warranty, and our labour comes with a standard 1-year workmanship guarantee. If the same issue recurs within that period due to our workmanship, we return and correct it at no cost to you.
What can I do while waiting for the plumber to reduce damage?
1) Shut off the main water valve or the local fixture valve to stop active leaks. 2) Turn off your water heater’s power or gas if the tank is emptying. 3) Move valuables and electronics away from wet areas. 4) Open faucets at lower levels of the house to drain excess water pressure. 5) Avoid using chemical drain cleaners, which can worsen pipe damage. Then wait in a safe, dry area until our technician arrives.
Are your Thorn Hill emergency plumbers licensed and insured?
Absolutely. Every technician holds a current Ontario Certificate of Qualification in plumbing, carries $5 million in liability insurance, and is covered by WSIB. We also maintain City of Markham business licensing, so you can be confident all work meets local codes and safety standards.