Licensed, Local Technicians
Licensed, Local Technicians | Emergency Plumbing | Plumbing | Thorn Hill
When a burst pipe floods your Thorn Hill kitchen at midnight or the water heater quits on a frosty morning, you need calm, capable help—fast. HEP’s licensed, local technicians arrive with fully stocked vans, advanced leak-detection gear, and the experience that comes from serving East Tennessee homes for decades. They assess, explain, and solve the problem on the spot, treating your property with the same respect they give their own. From clogged drains to sump-pump failures, every service is backed by transparent pricing and HEP’s 100% satisfaction promise.
Because plumbing disasters don’t wait for business hours, our team is on call 24/7 for true emergency plumbing relief. One quick phone call dispatches a professional in minutes, restoring your water, your comfort, and your peace of mind—so you can get back to living, not stressing.
FAQs
What situations count as a plumbing emergency and how fast can you get to my Thorn Hill home or business?
Anything that threatens safety, causes flooding or stops essential service is an emergency—burst or frozen pipes, sewer back-ups, overflowing toilets, gas or water-heater leaks, and complete loss of water pressure. Because our technicians are based in Thorn Hill, we keep teams on 24/7 standby and can usually arrive within 60 minutes (often sooner during normal traffic conditions).
Are your Thorn Hill emergency plumbers fully licensed and insured?
Yes. Every technician holds a current Ontario plumbing licence and Red Seal certification, carries $5 million in liability insurance, and is WSIB-covered. We also stay up to date on local Thorn Hill/Markham and Richmond Hill building codes, so your repair is always compliant and safe.
Do you cover all of Thorn Hill and will I pay extra for nights, weekends or holidays?
We service all postal codes in Thorn Hill plus nearby Markham, Richmond Hill and Vaughan. Our emergency diagnostic fee is fixed no matter when you call—at 2 p.m. or 2 a.m. You only pay additional cost for the actual repair parts and labour that you approve ahead of time; there are no hidden “after-hours” surcharges.
Can I get an upfront estimate before you start emergency repairs?
Absolutely. Once we locate the problem our plumber explains the options and provides a written, flat-rate quote that includes parts, labour and tax. Work begins only after you sign off, so there are no surprises on the final invoice.
What should I do while waiting for your emergency plumber to arrive?
1) Shut off the main water valve (usually near the water meter) or the appliance’s isolation valve to stop the flow. 2) Turn off your water heater’s power or gas supply if it’s leaking. 3) Move valuables and electrical items away from water. 4) Use towels or buckets to contain minor leaks. 5) If you smell gas or suspect a carbon-monoxide leak, evacuate and call 911 first, then us. Following these steps can reduce damage and repair costs.
Do you guarantee your emergency repair work?
Yes—every emergency repair comes with a written one-year warranty on both parts and labour. We use CSA-approved materials, pull permits when required, and test the system before we leave. If a covered issue recurs within the warranty period, we return at no charge.