Emergency Service
Emergency Service | Emergency Plumbing | Plumbing | Thorn Hill
When water is gushing, drains are backing up, or the heater quits in the middle of a Thorn Hill winter night, HEP rushes in with calm expertise and a van stocked for every scenario. Our emergency plumbing professionals are on call 24/7, springing into action the moment you dial, so help is already en route while others are still searching for their boots. From burst pipes and sewer backups to stubborn clogs and failing fixtures, we restore order quickly, safely, and with the courtesy you expect from a neighbor.
Choose HEP for emergency plumbing in Thorn Hill and enjoy upfront pricing, clear communication, and workmanship backed by a satisfaction guarantee. We show up fast, clean up thoroughly, and leave you with plumbing that works flawlessly—so the only thing left to do is breathe a sigh of relief.
FAQs
What situations count as a plumbing emergency in Thornhill?
Any issue that risks property damage, health hazards, or service interruption is an emergency. This includes burst or frozen pipes, sewage backups, major leaks, overflowing toilets, no running water, gas or water heater failures, and sump-pump breakdowns during heavy rain. If the problem can cause flooding, contamination, or loss of essential water supply, call us immediately.
Are your emergency plumbers really available 24/7, even on holidays and weekends?
Yes. We maintain a live dispatch team and on-call licensed plumbers around the clock—24 hours a day, 365 days a year. Whether it’s 3 a.m. on a weekday or Christmas morning, we have technicians ready to be dispatched anywhere in Thornhill and the surrounding York Region.
How fast can you get to my home or business after I call?
Our average arrival time within Thornhill is 30–60 minutes. We use GPS-based dispatching to send the closest qualified technician and stock our vehicles with common repair parts to minimize trips for supplies. For high-priority events such as active flooding or sewage spills, we escalate the call and may arrive even sooner.
What should I do while I’m waiting for the emergency plumber to arrive?
1. Shut off the main water valve (usually located near the water meter) to stop active leaks. 2. Turn off electricity to affected areas if water is near outlets or appliances. 3. Relieve pressure by opening nearby faucets after shutting the water. 4. Contain water with towels or buckets to limit damage. 5. Do not use chemical drain cleaners—they can worsen the issue and endanger our technicians. 6. If a gas water heater is leaking, turn the gas supply valve to the off position if you can reach it safely.
How much will emergency plumbing service cost?
We provide upfront, flat-rate pricing after an on-site assessment, so there are no surprises. Our emergency dispatch fee covers the rapid response and initial diagnostics; the technician then quotes the repair based on labour, parts, and complexity. Evening, weekend, and holiday rates are slightly higher to cover staffing costs, but we always disclose the full price before work begins and offer financing for larger repairs.
Do you guarantee your emergency plumbing repairs?
Absolutely. All emergency work is carried out by fully licensed, insured, and background-checked plumbers and is backed by a written parts-and-labour warranty (minimum one year, longer for specific products like water heaters). If the repaired section fails under normal use within the warranty period, we return at no charge to make it right.