- HEP Plumbing
- Surprise Leaks

Surprise Leaks
Surprise Leaks | Plumbing | Tazewell
When water suddenly starts pooling under your sink or creeping across the basement floor, every second counts. Neighbors in Tazewell turn to HEP because our surprise leaks expertise pairs state-of-the-art detection gear with friendly pros who arrive fast and fix right the first time. From tiny pinholes hidden inside walls to burst lines flooding your yard, we find the source without tearing your home apart—and we back each repair with clear pricing and a satisfaction guarantee.
Whether you’re knee-deep in water at 2 a.m. or just noticed an unexplained spike on the meter, one call connects you to reliable plumbing help that’s as courteous as it is skilled. Count on HEP to restore comfort, protect your property, and leave you smiling long after the puddles dry.
FAQs
What are the most common signs of a hidden plumbing leak in my Tazewell home?
Some warning indicators include a sudden spike in water bills, damp or warm spots on floors or walls, mold or mildew odors, peeling paint or wallpaper, the sound of running water when all fixtures are off, and reduced water pressure. If you notice any of these, call us right away for leak detection so we can stop the damage before it spreads.
Do you offer 24/7 emergency leak repair services in Tazewell?
Yes. Surprise leaks rarely wait for business hours, so our licensed technicians are on-call 24/7, including weekends and holidays. When you call, we dispatch a fully stocked service vehicle that can locate and repair most leaks on the first visit.
How do you find hidden leaks without tearing up my walls or floors?
We use non-invasive electronic leak detection tools such as acoustic listening devices, thermal imaging cameras, and moisture meters. These technologies allow us to pinpoint the exact location of the leak so we can minimize cutting or drilling and keep repair costs down.
Will my homeowner’s insurance cover the cost of leak repairs?
Coverage depends on your specific policy, but many insurers pay for sudden and accidental water damage, including pipe bursts or slab leaks. We provide detailed diagnostic reports and photos that you can submit to your insurer, and we’re happy to talk directly with your adjuster to streamline the claim process.
How long does it typically take to repair a surprise leak?
Most residential leaks are located and repaired within 2–4 hours of arrival. More complex situations—such as slab leaks or leaks behind custom tile—may take longer if we need to reroute piping or coordinate drying and restoration services. Before starting any work, we give you a clear timeline and upfront pricing so there are no surprises.
What steps can I take to prevent future plumbing leaks?
Schedule annual plumbing inspections, install a whole-home pressure regulator if your water pressure exceeds 80 psi, replace aging supply lines with braided stainless steel hoses, insulate exposed pipes, and consider adding a smart leak detection system with automatic shut-off. Our team can perform all of these services and provide personalized recommendations for your Tazewell property.