Satisfaction Guarantee
Satisfaction Guarantee | Plumbing Fixture Replacements | Plumbing | Tazewell
When a dripping faucet or outdated showerhead threatens to soak your day, HEP’s Satisfaction Guarantee comes to the rescue for Tazewell homeowners. Our licensed plumbers arrive promptly, diagnose the issue, and present clear, upfront pricing so you never face a surprise on your bill. With friendly service backed by our no-questions-asked guarantee, we don’t leave until you’re smiling—and every fixture works exactly the way you want.
From sleek new kitchen faucets to water-saving toilets, our team handles all plumbing fixture replacements with precision and care, protecting your home as if it were our own. We haul away old parts, tidy up every workspace, and confirm perfect performance before heading out, leaving you with reliable fixtures and total peace of mind.
FAQs
What types of plumbing fixtures do you replace in Tazewell?
We handle virtually every residential and light-commercial fixture, including faucets, sinks, toilets, showers, bathtubs, garbage disposals, outdoor hose bibs, and laundry connections. If you have a specialty or designer fixture, simply let us know the brand and model and we’ll confirm compatibility before scheduling your service.
How does your Satisfaction Guarantee work for fixture replacements?
Our Satisfaction Guarantee means you don’t pay until the job meets or exceeds local code and your personal expectations. If a newly installed fixture drips, wobbles, leaks, or malfunctions within one year, we’ll return at no charge to make it right—labor, parts, and trip fees included. If we can’t fix the problem, we’ll refund the replacement labor cost.
Can you provide same-day fixture replacement service in Tazewell?
Yes. Calls received before 11:00 a.m. Monday–Friday usually qualify for same-day appointments in Tazewell and the surrounding communities. For afternoon and weekend calls, we offer next-day or emergency after-hours service for an additional fee. Stock fixtures are carried on our trucks, but custom or specialty items may require 1–3 business days for procurement.
Will replacing my old fixtures help lower my water bill?
Absolutely. Modern WaterSense-certified faucets, showerheads, and toilets use 20–60 % less water than most pre-2000 models without sacrificing performance. Customers typically see a 5–15 % drop in monthly water costs after upgrading high-use fixtures, and many qualify for local utility rebates of $25–$100 per fixture.
How much does a typical fixture replacement cost, and will I get an upfront quote?
Prices vary by fixture type, brand, and installation complexity, but most faucet or toilet swaps in Tazewell range from $175 to $450 including standard hardware. Before any work begins, your technician will inspect the site and give a flat-rate, written quote that covers parts, labor, disposal, and tax. That price won’t change unless you authorize additional work.
Are the new fixtures you install covered by a manufacturer’s warranty?
Yes. Nearly all fixtures we supply carry a manufacturer’s warranty—usually one year for budget lines and limited lifetime for premium brands. We register the product on your behalf and keep digital records, so if a warrantable defect occurs, we handle the claim and labor at no extra cost during the warranty period.