Workmanship Warranty
Workmanship Warranty | Pipe Upgrades | Plumbing | Tazewell
When aging pipes start to threaten your home in Tazewell, count on HEP to turn potential headaches into lasting peace of mind. Our licensed technicians specialize in pipe upgrades that boost water pressure, improve efficiency, and eliminate hidden leaks—backed by a rock-solid workmanship warranty. From galvanized replacements to modern PEX or copper solutions, we handle every detail with the care you’d expect from a neighbor who understands the unique challenges of East Tennessee plumbing.
Choose HEP and you’re choosing transparent pricing, clean job sites, and a warranty that actually means something long after the tools are packed away. Schedule your consultation today and discover how fast, code-compliant pipe upgrades can protect your investment and keep your water flowing worry-free for decades to come.
FAQs
What does your workmanship warranty cover for pipe upgrades in Tazewell?
Our workmanship warranty guarantees that all labor associated with your pipe upgrade—cutting, fitting, soldering, threading, joining, pressure-testing, and final assembly—will be free from installation defects. If a leak, improper connection, or performance issue arises that can be traced back to the way we installed or modified the piping, we will return promptly to correct the problem at no charge.
How long is the workmanship warranty valid after my pipe upgrade?
For residential customers in Tazewell, the warranty lasts 2 years from the date the upgrade is completed. For commercial properties, the period is 1 year. If local code requires a longer coverage period, we automatically match that requirement. The warranty remains in force even if you sell or transfer ownership of the property within that time frame.
Does the warranty cover the cost of materials or just the labor?
Our workmanship warranty specifically covers labor. However, we use pipe and fittings that carry separate manufacturer warranties—commonly 25 years or more for modern PEX and lifetime for some copper fittings. If a part fails due to a manufacturing defect, we will assist you with filing the manufacturer claim and reinstall the replacement part under our labor warranty.
Are all types of pipe upgrade projects eligible for the warranty?
Yes. Whether we are repiping a single bathroom, running a new water service line, replacing galvanized steel with PEX, or upgrading to Type L copper throughout the home, the same workmanship warranty applies. The only exceptions are DIY-assisted or partial-scope jobs where another contractor performs portions of the installation that we do not inspect.
How do I request service if I suspect an issue covered by the workmanship warranty?
Call our dedicated warranty line at (276) 555-PIPE, email [email protected], or submit the online form on our warranty page. We aim to schedule an inspection within 48 hours. If the issue is urgent—such as an active leak—we offer 24/7 emergency dispatch. Our technician will document the cause, perform repairs, and leave you with a written service report for your records.
What actions could void my workmanship warranty?
The warranty can be voided if (1) unauthorized modifications are made to the piping, (2) chemicals or water treatment systems not approved by us are introduced, (3) the system is exposed to freezing due to lack of heat or insulation, or (4) damage is caused by natural disasters such as floods or earthquakes. Routine maintenance, such as insulating exposed pipes and keeping crawl spaces above 40°F, helps preserve your coverage.