Satisfaction Guarantee
Satisfaction Guarantee | Garbage Disposal Repair | Plumbing | Tazewell
When your sink starts to rumble or refuses to drain, HEP’s licensed plumbers arrive fast, armed with the tools and know-how to get your kitchen back on track. Our 100% Satisfaction Guarantee means we’re not finished until every shred of food waste is whisked away and your disposal hums like new. From worn-out impellers to mysterious jams, we diagnose the issue on the spot, explain your options in clear language, and quote the price before any work begins—no surprises, just reliable service trusted across Tazewell for more than three decades.
Choose HEP for responsive, courteous garbage disposal repair and you’ll enjoy the same peace of mind your neighbors rave about. We background-check every technician, protect your floors with drop cloths, and back our workmanship long after we leave. Whether you’re scheduling preventive maintenance or facing an emergency clog at midnight, one call to HEP reconnects you with a kitchen that runs smoothly and a team that treats your home like their own.
FAQs
What are the most common signs that my garbage disposal needs professional repair in Tazewell?
Frequent clogs, humming without grinding, water leaks under the sink, foul odors that won’t rinse away, or the unit tripping the reset button repeatedly are all warnings that your disposal needs attention. If you notice any of these symptoms, shut the power off at the breaker and call our licensed Tazewell plumbers to diagnose the problem before further damage occurs.
What exactly is covered by your 100 % satisfaction guarantee on garbage disposal repairs?
Our guarantee promises that you will be happy with every aspect of the service—response time, workmanship, cleanliness, and courtesy. If you feel any part of the service fell short, we return promptly at no extra charge to make it right. In the rare case we cannot satisfy you, we will remove any installed parts and refund the labor portion of your invoice.
How quickly can a technician reach my home in Tazewell for garbage disposal service?
We provide same-day service on calls received before 2 p.m. Monday through Saturday, and 24-hour emergency dispatch for active leaks or electrical hazards. Most customers are scheduled within a 2-hour arrival window, and our GPS-tracked vans send you a text notification when your plumber is on the way.
Will I know the repair cost upfront, and what if my disposal needs replacement instead of repair?
Yes. After inspecting the unit, your plumber presents flat-rate pricing in writing before any work begins. If we determine the motor is burned out or the grind plate is cracked—making replacement more cost-effective—we give you disposal options with exact installed prices. Should you choose replacement, the initial diagnostic fee is credited toward the new unit installation.
Do you offer a parts and labor warranty in addition to the satisfaction guarantee?
All replacement parts we supply are backed by the manufacturer for at least one year, and we match that period with our own labor warranty. If the same issue reappears within 12 months, we’ll return to repair or replace the defective component at no cost to you.
What can I do after the repair to keep my garbage disposal running smoothly?
Run cold water before, during, and 20 seconds after grinding; feed waste slowly; avoid fibrous foods (celery, corn husks), starchy items (potato peels), and hard materials (bones, fruit pits); pour a cup of ice cubes with rock salt monthly to scour the grind chamber; and deodorize occasionally with a mild baking-soda-and-vinegar flush. Following these tips will reduce clogs and extend the life of your newly serviced disposal.