Emergency Crew
Emergency Crew | Emergency Plumbing | Plumbing | Tazewell
When a pipe bursts at midnight or your water heater decides to quit on the coldest morning in Tazewell, HEP’s dedicated crew is already gearing up. Our licensed technicians know every back road and neighborhood in the county, so they arrive fast—fully stocked trucks, cutting-edge leak-detection tools, and the experience to fix the problem right the first time. From flooded basements to frozen lines, we restore comfort and prevent costly damage while keeping you informed every step of the way.
That’s the difference a true emergency plumbing team makes: 24/7 live dispatch, upfront pricing, and the peace of mind that comes from a local company that treats you like family. Call HEP and watch the stress drain away—because Tazewell can count on us when every minute counts.
FAQs
What kinds of plumbing emergencies do you respond to in Tazewell?
Our emergency crew is equipped to tackle virtually any urgent plumbing issue, including burst pipes, major leaks, clogged or overflowing toilets, sewage backups, water-heater failures, frozen pipes, gas line leaks, and sump-pump malfunctions. Because we carry a fully stocked service truck, we can usually resolve the problem on the first visit, no matter the time of day or night.
How fast can an emergency plumber reach my home or business in Tazewell?
We have technicians on call 24/7 who are strategically dispatched from within the Tazewell area. In most cases we arrive within 60 minutes of your call—often sooner for addresses inside town limits. When you call, our dispatcher gives you a realistic ETA and updates you if traffic or weather conditions change that estimate.
Are your emergency plumbers licensed and insured?
Yes. Every member of our emergency crew holds a current state plumbing license and carries full liability and workers’ compensation insurance. We also undergo regular safety and code-compliance training, so you can be confident the work is performed to the latest Tennessee and Virginia standards (we serve both sides of the state line around Tazewell).
Will I pay extra fees for after-hours, weekend, or holiday service?
Because true emergencies can strike at any time, we do not charge “surge pricing.” Our rates are the same 24 hours a day. You will receive a transparent, upfront quote before any work begins, and there are no hidden trip, mileage, or disposal fees tacked on after the fact.
What can I do while waiting for the emergency plumber to arrive?
First, shut off the main water supply to minimize flooding; the valve is usually located where the main line enters your home. If you have a localized shut-off (e.g., under a sink), close that as well. Turn off power to any affected electrical circuits if water is near outlets or appliances, and place towels or buckets to contain leaks. Do not use chemical drain cleaners—these can worsen the problem and create a hazard for our technicians.
Do you guarantee your emergency repair work?
Absolutely. All emergency repairs come with a minimum one-year parts and labor warranty, and many fixtures or replacement components carry manufacturer warranties of up to 10 years. If the same issue reoccurs within the warranty period, we return at no cost to you. Our goal is to provide lasting solutions, not temporary fixes.