Background-checked Technicians

Background-checked Technicians | Emergency Plumbing | Plumbing | Sweetwater

When a burst pipe tries to turn your Sweetwater home into a waterpark at 2 a.m., HEP’s background-checked technicians arrive faster than you can grab the towels. Each team member is rigorously vetted, drug-tested, and equipped with state-of-the-art tools, so you never have to second-guess the people working inside your walls. From shutting down geyser-like leaks to clearing life-blocking clogs, we thrive on the adrenaline rush of true emergency plumbing situations and resolve most crises in a single visit.

Sweetwater residents choose HEP because we pair small-town courtesy with big-league expertise. Transparent, upfront pricing means no surprises when the job is done, and our workmanship guarantee ensures peace of mind long after we roll out. Day or night, weekend or holiday, tap HEP and watch your worries drain away.

FAQs

What situations qualify as a plumbing emergency in Sweetwater?

Any issue that risks water damage, health hazards, or loss of essential service is an emergency. Typical examples include burst pipes, sewage backups, overflowing toilets, major leaks, gas line leaks, and water heater failures that threaten to flood. If shutting off the main valve doesn’t stop the problem or you’re worried about safety, call us immediately—24/7.

How quickly can your background-checked technicians reach my home or business?

We have on-call teams stationed around the Sweetwater area day and night. In most cases we arrive within 60 minutes of your call—often sooner inside the city limits. Our dispatch system tracks the closest available technician so you receive help as fast as possible.

Are your emergency plumbers licensed, insured, and background-checked?

Yes. Every technician carries a current Texas plumbing license, maintains full liability and workers’ compensation insurance, and passes a national criminal background check before hiring. We also run periodic re-checks and require ongoing training so you can feel confident about who is entering your property.

What should I do before the technician arrives?

First, shut off the main water supply or the fixture valve to minimize damage. If safe, turn off electricity to affected areas. Mop up standing water to reduce slip hazards, and move valuables or electronics away from the leak. Avoid chemical drain cleaners—they can worsen pipe damage. Then wait in a safe, dry location for our technician’s arrival.

How is emergency service priced—are there hidden overtime fees?

We use straightforward, flat-rate pricing. After a quick on-site assessment, the technician explains repair options and their cost before any work starts. Night, weekend, and holiday calls do have an emergency service fee, but it is disclosed up-front and there are no surprise add-ons when the job is complete.

Can you handle specialized emergencies like gas leaks or water heater ruptures?

Absolutely. Our crews carry the tools and parts needed for gas line repair, slab leak detection, water-heater isolation and replacement, sewer augering, hydro-jetting, and more. If a full replacement or excavation is required, we stabilize the situation first and schedule follow-up work at your convenience, often within the same day.