Iron-clad Warranties
Iron-clad Warranties | Tank Water Heater | Plumbing | Sunbright
Sunbright homeowners trust HEP because we treat hot water like a non-negotiable comfort. When your tank water heater shows its age, our licensed plumbers arrive ready to install a high-efficiency replacement, cleanly and quickly, so you’re never left shivering through a cold shower. We source only top-rated brands, size each unit for your household’s demands, and haul the old tank away—no extra hassle, no hidden fees.
What truly sets us apart is the Iron-Clad Warranty that stands guard over your investment. If a covered part fails or a leak appears, we fix it—fast, free, and without fine print. Pair that with our 24/7 emergency line and neighborly Sunbright service, and you get worry-proof hot water for years to come. Ready to turn the tap on total peace of mind? Call HEP today and feel the difference.
FAQs
What exactly does your Iron-Clad Warranty cover for a tank water heater in Sunbright?
Our Iron-Clad Warranty provides full parts-and-labor protection against manufacturing defects, tank leaks, burner or element failure, and thermostat/control malfunctions for the entire warranty term. If any covered component fails under normal residential use, we will supply the replacement parts and perform all necessary labor at no additional cost. The warranty also includes one free replacement of the temperature-pressure relief valve and any code-required venting adapters installed by us.
How long is the warranty period, and are there any exclusions I should know about?
Every standard-efficiency tank water heater we install in Sunbright carries a 6-year comprehensive warranty, and our high-efficiency or commercial-grade models come with 10-year coverage. Exclusions are limited to damage caused by abuse, improper alterations, acts of nature (flood, fire, lightning, etc.), or failure to maintain the heater according to the owner’s manual. Cosmetic scratches, discoloration, or odors in the water that stem from municipal supply issues are also not covered.
Do I need to register the water heater or fill out paperwork to activate the Iron-Clad Warranty?
No additional paperwork is required. Because we purchase the unit directly from the manufacturer and install it in your home, the serial number is recorded in our secure database on the day of installation. Your warranty is automatically activated, and you will receive a digital certificate of coverage by email within 48 hours.
What routine maintenance is required to keep my warranty valid?
To maintain coverage you must: 1) drain and flush the tank at least once a year to remove sediment, 2) test the temperature-pressure relief valve yearly, 3) keep the area around the heater clear of debris, and 4) have us replace the anode rod every 3–5 years or sooner if water conditions are harsh. We offer affordable annual service plans that meet all of these requirements and provide documentation for your records.
How do I request warranty service if something goes wrong with my tank water heater?
Simply call our Sunbright office 24/7 or submit a claim through the “Warranty Service” tab on our website. Please have the heater’s serial number handy (it’s on your digital certificate). We will schedule a technician within 24 hours—usually the same day. Emergency no-hot-water situations receive priority. The service call, diagnostic work, replacement parts, and labor are all covered, so there are no hidden fees.
Can the Iron-Clad Warranty be transferred to a new homeowner if I sell my property?
Yes. The remaining balance of your warranty transfers automatically at no cost, adding value to your home sale. The new owner only needs to contact us within 30 days of closing with proof of purchase to update the name and phone number on the account. All other terms and coverage remain exactly the same.