Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Strawberry Plains
Homeowners in Strawberry Plains trust HEP when it’s time to install, repair, or replace a tank water heater, because our industry-leading warranties safeguard their investment long after the work is done. From the moment our licensed plumbers arrive, you’ll notice the HEP difference: punctual service, clear up-front pricing, and meticulous craftsmanship backed by warranties that outshine anything else in East Tennessee. We believe peace of mind should come standard, so every job includes thorough testing and a walkthrough to ensure you know exactly how to maximize efficiency and lifespan.
Whether you’re upgrading for greater capacity, chasing lower energy bills, or dealing with a surprise leak, HEP’s friendly team is ready 24/7. We stock the region’s most reliable brands, handle all permitting, and haul away the old unit at no extra charge—leaving you with nothing but hot water, confidence, and the area’s strongest warranty protection. Discover how effortless a tank water heater project can be when you call HEP today.
FAQs
What does your industry-leading warranty on tank water heaters actually cover?
Our warranty provides comprehensive protection for the glass-lined storage tank, thermostats, heating elements, gas burners or electric components, factory-installed valves, and all manufacturer-approved gaskets and seals. If any of these parts fail due to a manufacturing defect or normal residential use during the warranty period, we will supply replacement parts and perform repairs at no additional cost to you.
How long is the warranty period when I purchase a new tank water heater from your Strawberry Plains team?
We offer several warranty tiers—6-, 8-, 10-, and 12-year options—so you can choose the level of coverage that best fits your budget and household needs. The tank and major components are protected for the full length of the plan you select, and every installation automatically includes at least one year of labor coverage from our licensed plumbers.
Does the warranty include both parts and labor?
Yes. For the first year after installation, both parts and labor are 100 % covered. After the first year, parts remain covered for the remainder of your selected warranty term, and you may extend labor coverage for the same duration at a modest additional cost when you purchase or within 90 days of installation.
How do I register my new water heater to activate the warranty?
Simply fill out our online registration form or mail the pre-addressed warranty card within 30 days of installation. You will need your unit’s model and serial numbers, the installation date, and your Strawberry Plains service address. Registration ensures faster service and full eligibility for any promotional upgrades, such as extended anode-rod coverage.
What situations could void my tank water heater warranty?
The most common causes of warranty voidance are (1) installation or repairs performed by an unlicensed individual, (2) use of non-OEM or off-brand replacement parts, (3) relocating the unit without notifying us, (4) failure to maintain the heater—such as neglecting annual flushes in hard-water areas, or (5) obvious evidence of abuse, tampering, or installation in a commercial setting when the unit is rated for residential use only.
How do I request warranty service if a problem occurs?
Call our 24/7 warranty hotline or submit a ticket through our website. Have your serial number, proof of purchase, and a brief description of the issue ready. One of our certified Strawberry Plains plumbing technicians will schedule an on-site diagnostic visit—typically within 24 hours for no-hot-water emergencies—and perform any approved repairs or replacements on the spot whenever possible.