Satisfaction Guarantee
Satisfaction Guarantee | Plumbing | Spring City
At HEP in Spring City, we believe you shouldn’t have to cross your fingers when you call for help. That’s why every service we deliver—emergency fixes, routine maintenance, or complete system overhauls—comes wrapped in our rock-solid 100% Satisfaction Guarantee. If you’re not thrilled with the results, we’ll make it right at no extra cost, because your comfort, safety, and trust mean everything to us.
From the moment our courteous technicians step through your door, you’ll notice the HEP difference: transparent pricing, clean workspaces, and honest communication about your home’s plumbing needs. We arrive on time, respect your property as if it were our own, and don’t leave until you’re smiling. Choose HEP, and enjoy the peace of mind that comes from knowing the job will be done right—guaranteed.
FAQs
What does your 100 % satisfaction guarantee cover?
Our satisfaction guarantee in Spring City covers the complete scope of work we perform—labor, craftsmanship, and any parts we supply. If a repair leaks, a fixture we install malfunctions, or you feel our technicians did not meet professional standards, we will return promptly to make it right at no added cost.
How long does the satisfaction guarantee apply after the service date?
For most residential services, the guarantee extends for a full 12 months from the date of completion. Some manufacturer-backed products (water heaters, faucets, etc.) carry longer parts warranties, and our labor is still covered for one year. We note all time frames on your invoice so you know exactly how long each portion of the work is protected.
What should I do if I’m not satisfied with the plumbing work?
Call our Spring City office at the number on your invoice or use the online form within 30 days of noticing an issue. Provide your service date, address, and a brief description of the problem. We’ll schedule a priority return visit—usually within 24 hours—to inspect and correct the issue. If we cannot resolve it to your satisfaction, we’ll refund the labor portion of your bill.
Are both parts and labor included in your guarantee?
Yes. Labor is covered directly by our company, and parts are covered by a combination of our guarantee and the manufacturer’s warranty. If a component we supplied fails within the guarantee window, we handle the replacement, paperwork, and installation at no extra charge to you.
Does the satisfaction guarantee cost extra?
No. The guarantee is automatically included with every plumbing service we provide in Spring City—there are no hidden fees or opt-in charges. It’s built into our pricing because we believe you shouldn’t pay extra for peace of mind.
Is the guarantee valid for emergency or after-hours services as well?
Absolutely. Whether we arrive at 3 PM or 3 AM, your emergency repair is protected by the same 100 % satisfaction guarantee. The only difference is the after-hours service fee you approved up front; any work performed still carries our full labor and parts coverage.