Emergency Rescue
Emergency Rescue | Plumbing | Spring City
When a burst pipe turns your living room into a wading pool at midnight, HEP’s Emergency Rescue Team is already on the way. Our certified specialists know Spring City’s homes inside out, so they arrive fast, equipped, and ready to stop the water, repair the damage, and get life back to normal—all before the coffee’s done brewing.
From hidden leaks to overflowing drains, we tackle every urgent need with clear pricing, courteous service, and a satisfaction guarantee that’s as solid as our wrench grips. Save our number now, and you’ll never have to wonder who to call for reliable plumbing help when seconds count.
FAQs
What qualifies as a plumbing emergency, and when should I call your Spring City rescue team?
A plumbing emergency is any situation that poses an immediate risk to your property, health, or safety—such as burst pipes, sewage backups, gas leaks, overflowing toilets, or total loss of water service. If shutting off the water main or using basic troubleshooting doesn’t stop the issue, or if you suspect a health hazard (e.g., sewer odors or gas smells), call our 24/7 emergency line right away. We’ll help you shut things down safely while dispatching a licensed plumber to your location within minutes.
How fast can your plumbers reach my home or business in Spring City during an emergency?
Because we’re locally based in Spring City, our on-call technicians average a 30-minute arrival time, day or night. We use a GPS-enabled dispatch system to route the nearest fully equipped service vehicle to your address. Severe weather or heavy traffic can affect travel times, but we always provide a live ETA and updates en route so you know exactly when help will arrive.
What emergency plumbing services do you provide?
Our team handles all urgent plumbing situations, including: • Burst or frozen pipe repair and repiping • Water heater leaks or complete failures • Sewer line clogs, backups, and camera inspections • Gas line leaks, testing, and repair • Sump pump failures and basement flooding • Major fixture leaks (faucets, toilets, showers) • Commercial plumbing shutdowns Each truck carries pipe, fittings, cutters, soldering equipment, drain machines, water-vac systems, and replacement parts so we can fix most problems on the first visit.
How much does emergency service cost, and will you give me a quote before starting work?
Yes. We charge a small flat dispatch fee for after-hours calls, which is waived if you authorize the repair. Once on site, your technician performs a quick assessment and presents upfront, menu-style pricing—no hourly surprises. You’ll approve all work and costs before we start. We also offer flexible financing and accept all major credit cards so you never have to delay critical repairs.
What steps can I take while waiting for the plumber to minimize damage?
1. Turn off the main water supply—usually located near the water meter or where the line enters the building. 2. Shut down power to affected electrical circuits if water is near outlets or appliances. 3. Open faucets at the lowest level of the home to drain residual water and relieve pressure. 4. Move valuables and electronics away from wet areas. 5. For sewage backups, avoid contact with contaminated water and turn off HVAC systems that could spread airborne pathogens. 6. Take photos of the damage for insurance claims. Our dispatcher can guide you through these steps over the phone to keep you safe until we arrive.
Are your emergency repairs guaranteed, and are your plumbers licensed and insured?
Absolutely. All work is performed by Pennsylvania-licensed, background-checked plumbers who carry full liability and workers’ compensation insurance. Emergency repairs come with the same guarantees as scheduled services: a 1-year parts and labor warranty on most repairs and a 60-day guarantee on drain clearing. If any covered issue recurs within the warranty period, we’ll return at no charge to make it right.