Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Speedwell
When a burst pipe drowns your stockroom at 2 a.m. or a gas leak forces you to shut the café doors, HEP’s emergency response team races across Speedwell with fully equipped vans and seasoned technicians. We pick up the phone in seconds, arrive in minutes, and get to work immediately—locating the source, isolating the trouble, and restoring water or gas service before downtime becomes headline news. From high-pressure jetting that rescues kitchens from crippling clogs to same-night water-heater replacements that keep hotels at full occupancy, we solve the crisis while safeguarding your bottom line.
Our certified pros don’t just patch the obvious leak and leave; they inspect every valve, line, and fitting to ensure you won’t be calling us again tomorrow. Detailed digital reports, transparent pricing, and genuine replacement parts mean you stay informed and compliant. If your business depends on uninterrupted flow—literally—trust the Speedwell specialists who treat emergencies as opportunities to prove why we’re the area’s first call for commercial plumbing.
FAQs
What situations are considered a commercial plumbing emergency in Speedwell?
Any issue that threatens to halt business operations, cause property damage, or pose a health or safety risk is treated as an emergency. Typical examples include burst or leaking pipes, sewage backups, blocked or overflowing toilets, water heater failures, gas or water line leaks, and flooding from internal drainage systems. If you are unsure, call our 24/7 hotline and we will assess the urgency immediately.
How fast can your emergency response plumbers reach my Speedwell premises?
Because we have dedicated teams stationed across the Bristol area, including Speedwell, our average on-site arrival time is 30–60 minutes from the moment your call is logged. During extreme weather or peak traffic, we will keep you informed of any changes in ETA through SMS or a direct phone update.
Are your engineers qualified to handle large-scale commercial plumbing systems?
Yes. All technicians hold Level 2 or Level 3 NVQ Diplomas in Plumbing & Heating and are Gas Safe and WRAS registered. They receive continuous training on high-capacity boilers, pressurised water systems, commercial drainage networks, and building-management integrations. We are fully insured to work in factories, retail units, multi-storey offices, schools, and hospitality venues.
Do you offer 24/7 coverage, including nights, weekends, and public holidays?
Absolutely. Our emergency line operates 24 hours a day, 365 days a year. A live dispatcher—not an answering service—fields your call, dispatches the nearest crew, and remains your single point of contact until the job is completed. There are no out-of-hours surcharges; our pricing structure is transparent and communicated before the engineer sets off.
What should I do while waiting for the emergency plumber to arrive?
1. Turn off the water supply at the main shut-off valve or the nearest isolation valve. 2. If it is safe, switch off electrical circuits in affected zones to reduce the risk of shock. 3. Contain minor leaks with buckets or towels and move valuable stock or equipment away from water-exposed areas. 4. Do not use chemical drain cleaners or attempt complex repairs; this can worsen the damage and void warranties. 5. Keep staff and customers clear of the affected area. Our dispatcher can guide you through any additional steps specific to your situation.
Can you complete permanent repairs and provide preventative maintenance after the emergency is resolved?
Yes. Once the immediate threat is neutralised, we can quote for full remedial work—pipe replacements, drainage relining, pump installations, water heater upgrades, backflow testing, or system re-designs. We also offer scheduled maintenance plans tailored to commercial clients in Speedwell, including quarterly inspections, water-quality checks, and asset-life tracking to minimise future disruptions.