Water Heater

Water Heater | Emergency Plumbing | Plumbing | South Pittsburg

A midnight leak from your water heater can turn a peaceful South Pittsburg evening into instant chaos—scalding water on the floor, rising humidity, and the worry of costly damage. When seconds matter, HEP’s certified technicians are on call around the clock, arriving fast with fully stocked trucks to diagnose, repair, or replace any make or model. From failed heating elements and blown T&P valves to complete tank ruptures, we bring the right parts, transparent pricing, and the friendly expertise your neighbors have trusted for decades.

Whether you need a quick flush, a high-efficiency upgrade, or true emergency plumbing after hours, HEP handles the entire process—shutting off utilities, mitigating water damage, and restoring hot water—so your family can get back to comfort without the hassle. We back every fix with industry-leading warranties and a satisfaction guarantee, proving why South Pittsburg homeowners keep our number on speed dial.

FAQs

What situations are considered a water-heater emergency?

Any scenario that risks flooding, scalding, or a complete loss of hot water can be treated as an emergency. Common examples include a ruptured tank, a leaking temperature-and-pressure (T&P) valve, gas smells around a gas water heater, electrical burning odors on an electric unit, or water pouring from supply lines. If the problem threatens property damage, personal safety, or essential hot-water service, call us right away.

How fast can your emergency plumbers reach my home or business in South Pittsburg?

Because we keep an on-call technician inside Marion County 24/7, typical arrival time within South Pittsburg city limits is 30–60 minutes. Weather, bridge traffic over the Tennessee River, and late-night staffing can extend that window slightly, but we always give you a realistic ETA on the phone and provide live updates while we’re en route.

Do you work on all types and brands of water heaters?

Yes. Our licensed plumbers service tank-type and tankless models; gas, electric, and hybrid heat-pump systems; and major brands such as Rheem, A.O. Smith, Bradford White, Navien, Rinnai, and more. We carry universal replacement parts for most models and can special-order brand-specific components the same day if needed.

What should I do until the emergency plumber arrives?

1. Shut off the water: Turn the cold-water supply valve (usually above the tank) clockwise. If you can’t reach it safely, close the main home shut-off valve. 2. Turn off power or gas: Flip the breaker for an electric heater or switch the gas control to “OFF” for a gas unit. 3. Drain or contain water: If the tank is leaking badly, attach a garden hose to the drain valve and direct water to a floor drain or outside. 4. Never remove the T&P valve or cover vents: This can create dangerous pressure. 5. Keep children and pets away from the area until we arrive.

Are your emergency technicians licensed and insured?

Absolutely. All field plumbers hold current Tennessee Journeyman or Master plumbing licenses, complete annual continuing-education requirements, and carry full general-liability and workers’-comp coverage. Copies of licenses and certificates of insurance are available upon request.

Will I have to wait for parts, or can you replace my water heater the same day?

Our service vans are stocked with common valves, thermostats, heating elements, anode rods, supply lines, and venting materials, enabling us to complete 80–90 % of repairs on the first visit. If the tank is beyond repair, we keep standard 40- and 50-gallon gas and electric replacement units in a nearby warehouse in Kimball, allowing most same-day change-outs. For tankless or specialty models, we offer expedited procurement—often within 24 hours.