Industry-leading Warranties
Industry-leading Warranties | Commercial Plumbing | Plumbing | South Pittsburg
From bustling restaurants on Cedar Avenue to manufacturing hubs by the river, businesses across South Pittsburg trust HEP to keep water flowing and downtime at bay. Our technicians pair decades of know-how with industry-leading warranties, so every valve repair, line installation, and backflow test is protected long after the job is done. That means fewer worries for facility managers and a safer, more efficient workspace for everyone who walks through your doors—today, tomorrow, and years down the road.
When you call for commercial plumbing service, you’re not just getting a quick fix; you’re securing the region’s most comprehensive coverage on parts and labor. We standby our craftsmanship 24/7, dispatching local pros equipped with advanced diagnostics to tackle emergencies before they become costly disruptions. With transparent pricing, priority scheduling, and warranties that outlast the competition, HEP turns routine maintenance into a strategic advantage for every South Pittsburg enterprise that relies on commercial plumbing.
FAQs
What commercial plumbing components are covered under your industry-leading warranties in South Pittsburg?
Our warranties protect every major element we install or repair in a commercial property, including water supply and waste lines, gas piping, backflow preventers, commercial water heaters/boilers, hydronic piping, fixtures (toilets, sinks, commercial faucets), and mechanical room equipment such as pumps and pressure-reducing valves. Both parts and labor are included, so if any warranted component fails due to a manufacturing defect or our workmanship, we’ll replace or repair it at no cost during the warranty period.
How long do your standard and extended warranties last?
For most projects we provide a 2-year workmanship warranty—double the one-year minimum required by Tennessee code. Major equipment (water heaters, boilers, pressure vessels) receives the manufacturer’s parts warranty—typically 5–10 years—plus our 2-year labor warranty. If you want longer coverage, we offer tiered extensions up to 5 years on labor and 15 years on select piping systems. Extended warranties can be added at project close-out or within 60 days of substantial completion.
What is excluded from the warranty?
Our coverage does not include damage caused by abuse, neglect, vandalism, natural disasters, or unapproved alterations/repairs by others. Consumables such as filters and gaskets are excluded unless they fail prematurely due to workmanship issues. We also exclude issues arising from water quality problems (e.g., excessive hardness or corrosive chemicals) unless a treatment system was part of our contracted scope.
How do I file a warranty claim, and how quickly will you respond?
Simply call our 24/7 service line or submit a claim through the customer portal with the job number, location, and a brief description of the issue. For critical systems affecting business operations, we guarantee a technician on-site within 4 business hours in the South Pittsburg area. Non-emergency claims are scheduled within 1–2 business days. After diagnosis, repairs are completed immediately if parts are on the truck, or within 48 hours once parts arrive.
Does routine maintenance affect my warranty?
Yes. Just like vehicle warranties, plumbing warranties require basic upkeep. We provide a maintenance checklist at project hand-off covering tasks such as annual backflow testing, water heater flushing, and strainer cleaning. You may perform the maintenance in-house, but records must be kept. We also offer affordable preventive maintenance contracts; customers on a contract receive an additional year of labor warranty at no charge.
How do your warranties set you apart from other commercial plumbers in South Pittsburg?
Most contractors offer the state-mandated 1-year workmanship warranty and leave equipment warranties between you and the manufacturer. We double the workmanship window, handle all manufacturer paperwork, and dispatch our own factory-trained techs for warranty repairs so you have a single point of contact. Our optional extended plans and 4-hour emergency response guarantee further reduce downtime and protect your investment better than any competitor in the region.