24/7 Live Dispatch
24/7 Live Dispatch | Commercial Plumbing | Plumbing | Soddy-Daisy
When a busted line stops business in its tracks, HEP’s 24/7 live-dispatch team is already on the phone, routing a licensed expert to your Soddy-Daisy site. From restaurants and retail shops to manufacturing facilities, our technicians arrive fast with fully stocked trucks, advanced leak-detection gear, and the experience to keep downtime to a minimum. One call secures transparent pricing, real-time updates, and workmanship that meets every local code—so you can focus on customers, not clogged drains.
Whether you need backflow prevention, water-heater replacement, or an after-hours emergency repair, our commercial plumbing specialists handle it all with the same hometown integrity that’s defined HEP for decades. We stand behind every fix with industry-leading guarantees and preventive maintenance plans that stop small issues from becoming costly shutdowns. Day or night, across Soddy-Daisy, HEP keeps your business flowing.
FAQs
What types of commercial plumbing emergencies can your 24/7 live dispatch handle in Soddy-Daisy?
Our round-the-clock dispatch can mobilize licensed plumbers for burst or leaking pipes, gas or water line breaks, backed-up sewer mains, overflowing or clogged rest-room fixtures, failed commercial water heaters/boilers, grease trap blockages, and malfunctioning backflow preventers. If the issue threatens health, safety, or business continuity, it qualifies as an emergency and we will respond immediately.
How fast will a plumber arrive after I call the live dispatch line?
Because our technicians are strategically staged around Hamilton County, the average arrival time to most Soddy-Daisy commercial addresses is 60 minutes or less. The dispatcher keeps you updated with the technician’s GPS-tracked ETA and can help you isolate shut-off valves by phone while the crew is en route.
Are your plumbers familiar with Soddy-Daisy building codes and required permits?
Yes. All of our commercial plumbers are licensed in Tennessee and stay current on Soddy-Daisy and Hamilton County plumbing codes, including backflow prevention, ADA restroom compliance, grease interceptor sizing, and RPZ testing rules. When permits or inspections are needed, we handle the paperwork and schedule the city inspector for you.
Can you perform repairs or installations outside normal business hours to avoid downtime?
Absolutely. We routinely schedule night, weekend, or holiday work so your restaurant, medical facility, or office can stay open during peak hours. Our trucks are fully stocked, allowing us to complete most jobs in a single visit without disrupting your customers or staff.
Do you offer preventive maintenance programs for commercial plumbing systems?
Yes. We provide customizable maintenance plans that include annual or semi-annual inspections, water heater flushing, sewer camera inspections, backflow testing, and grease trap cleaning. Proactive upkeep helps you avoid costly emergencies, remain code-compliant, and extend the life of your plumbing infrastructure.
How is pricing structured for emergency versus scheduled commercial service?
Emergency dispatch calls have a flat after-hours diagnostic fee that covers travel and a full system assessment. Once the problem is identified, you receive an upfront, itemized quote before work begins—no surprise charges. Scheduled work is billed by firm proposal, not time-and-materials, so you know the total cost in advance. Maintenance plan customers receive discounted rates on both emergency and routine services.