Emergency Service
Emergency Service | Tank Water Heater | Plumbing | Signal Mountain
When your trusty tank water heater suddenly quits in the middle of a Signal Mountain night, HEP’s emergency plumbers sprint into action—tools in hand, parts on-truck, and a can-do attitude that keeps the hot water flowing. Our licensed technicians arrive fast, diagnose accurately, and give upfront pricing before any work begins, whether you need a quick thermostat swap, a relief-valve fix, or a full replacement. No waiting until morning, no cold showers, and no surprise fees—just neighborly service that restores comfort right away.
Behind every 24/7 call is a local team backed by decades of experience and a warehouse stocked with name-brand heaters, expansion tanks, and safety components. We flush sediments, repair leaks, and optimize efficiency so you can enjoy reliable hot water, lower energy bills, and total peace of mind. From scenic ridge homes to valley businesses, HEP is the one call Signal Mountain trusts when a tank water heater demands urgent attention.
FAQs
Do you provide 24/7 emergency repairs for tank-style water heaters in Signal Mountain?
Yes. Our licensed plumbers are on call around the clock, 365 days a year. Whether your tank water heater starts leaking at 2 AM or the burner suddenly quits on a holiday, we dispatch a fully stocked truck from our Signal Mountain shop within minutes. Most homes in the 37377 ZIP code are reached in 60 minutes or less.
What are the most common tank water-heater emergencies you handle?
The issues we see most often are burst or heavily leaking tanks, failed temperature-and-pressure (T&P) relief valves discharging scalding water, gas control malfunctions that prevent ignition, and electrical elements that short out and trip breakers. Any of these problems can cause water damage or safety risks, so we recommend shutting off the water supply and power/gas to the heater and calling us immediately.
How much will an emergency tank water-heater service call cost?
Our after-hours diagnostic fee in Signal Mountain is a flat $89, which covers travel, system inspection, and a written quote. Repair pricing depends on parts and labor—simple element or thermostat swaps start around $150, while full tank replacements typically run $1,200–$1,800 installed. You’ll always get upfront, itemized pricing before we begin work, and we waive the diagnostic fee if you authorize the repair during the same visit.
Can you replace my water heater the same night if it’s beyond repair?
In most cases, yes. We keep the most common 40-, 50-, and 75-gallon gas and electric tanks on our emergency trucks, along with expansion tanks, pans, and all code-required fittings for Hamilton County. If your replacement requires a size we don’t carry on the truck, we can install a temporary “loaner” or schedule first-run delivery from our Chattanooga warehouse at 7 AM the next morning so you’re never without hot water for long.
Will I need a permit or inspection for a water-heater replacement in Signal Mountain?
Hamilton County requires a mechanical/plumbing permit and final inspection anytime a water heater is replaced. As a licensed contractor, we pull the permit for you, schedule the inspector, and ensure the installation meets the 2021 IRC, Tennessee mechanical code, and local amendments—pressure relief valve discharge, seismic strapping, expansion control, combustion air, and venting are all verified.
What preventive steps can I take while waiting for the plumber to arrive?
1) Turn off the cold-water shut-off valve on top of the tank to stop incoming water. 2) For electric units, switch the breaker to OFF; for gas units, rotate the gas valve to OFF or PILOT. 3) Attach a garden hose to the drain spigot and direct it to a floor drain or outside to minimize flooding. 4) Mop up standing water to reduce slip hazards and water damage. 5) Keep children and pets away from the area until we arrive. Following these steps helps protect your home and speeds up the repair once we’re on site.